sunshine23
In true OzB fashion, buy them all even though we haven't thought about them for years.
Have seen them on eBay for as much as $95 a 1kg bag..
Allen's Fantales 1kg $13.96 + Free Delivery, 20% Off $25 Minimum Spend @ Sunshine Bazaar
612
seanmilt on 23/06/2023 - 13:46 sunshinebazaar.com.au (1980 clicks)
Last edited 23/06/2023 - 15:17 by 2 other users
Last edited 23/06/2023 - 15:17 by 2 other users
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You could be waiting a while after reading some of the review comments on their FB page.- https://www.facebook.com/people/Sunshine-Bazaar/100070202480…
I just checked the Big W website again and my local has the 1kg bags in stock again, so I ordered some from there.
Looks like it's deleted.
Yep, no sign of their FB page now.
Have you received any further detail yet?
I wonder if everyone got scammed. Orders were being placed all weekend by the looks.
Order was canceled because of unforeseen circumstances and your payment has been refunded.
Your order has been canceled
Order #xxx was canceled because of unforeseen circumstances and your payment has been refunded.I've not heard from them and have not had a cancellation advice or email.
When I go to the link for my sale, all looks good still. Waitingly.
Has anyone received an order?
I just got a broken English apology that they had now cancelled my order due to a delivery issue and instead have offered me a coupon, I am chasing up a full refund now.
Coupon? lol. Yeah, I see their system here. Will be going for a bank CC return.
Seems that they have gone radio silent on my end as well (unless they're working through orders). I'll be heading the CC chargeback route on Monday.
Have yet to hear anything.
Just received my broken English apology too. I've advised them that I shall be doing a bank chargeback if I don't get a full refund.
Our delivery system was interrupted last week .so we refund ur amt as a discount coupon. you can use this coupon for your next order.
CODE = xxxxxxxxxx
sorry for the inconvenience.
Thanks
Sunshine bazzar customer service teamIn general, I think they kept it going to take the dollars and offer a coupon…. exactly what they have done. This has cost many people, like myself, the ability to purchase stock elsewhere.
"Our delivery system was interrupted last week .so we refund ur amt as a discount coupon. you can use this coupon for your next order. "
How many did they take money from - then cancelled - then offered a coupon?
Yeah, there seems to be a few of us they've done that to.
Got a notification mine has been shipped, no tracking number yet. I did email asking for a refund a few days ago after reading these comments. Let’s see if it actually arrives
I don’t want to give anyone false hope. My order was marked as shipped via the Shop app which tracks orders. I checked my spam and I got the same email offering a voucher. I’ve now contacted my bank.
Just received this email:
Hai [removed]
Our delivery system was interrupted last week .so we refund ur amt as a discount coupon. you can use this coupon for your next order.
CODE = [removed]
sorry for the inconvenience.
Thanks
Sunshine bazzar customer service teamDiscount code instead of any actual refund is unacceptable. I immediately emailed them to refund to my original payment method. Waiting for a reply.
No reply. I've opened a credit card dispute.
Talk about unprofessional
Hai Valued customers,
Our delivery system was interrupted last week .so we refund ur amt as a discount coupon. you can use this coupon for your next order.
CODE =
sorry for the inconvenience.
Thanks
Sunshine bazzar customer service teamSince they have removed their Facebook page and don't have Google reviews, I would encourage everyone to submit a review here: https://www.trustpilot.com/review/sunshinebazaar.com
The website above is unfortunately .com instead of .com.au (my mistake, that was their email display name), Trust Pilot won’t fix the listing so I have moved my review here: https://www.trustpilot.com/review/sunshinebazaar.com.au
From the comments - this appears to have happened to many consumers.
The regulator might also have to consider if anyone who received the product was (or wasn't) mislead over the shipping costs or the discount.
Have just put in a chargeback.
Have e-mailed, phoned, text and used website chat - nothing - pathetic.
Non delivery of product can be reported to Shopify here (appears to be powering their website): https://www.shopify.com/legal/report-aup-violation
Enough reports and they may look into this business.
You have to wait 30 days.
so do we select - Terrorist Organizations in the dropdown then?
it says - Please wait 30 days before contacting Shopify about an order. Try contacting the store directly to discuss your order's status.
best bet is to go to the bank
I selected non delivery of product and was able to submit - have already initiated a chargeback with my bank.
I reported them but Shopify doesn't act on reports, they merely forward complaint to seller.
Your issue has been recorded, and your message has been forwarded to the related store. To discuss this issue further, please contact the store directly.
Please note, there will be no follow up from Shopify on your report. Store owners are responsible for their policies and business practices, and Shopify cannot resolve any issues between you and the store owner.
If reaching out does not resolve the issue, then please contact your bank or credit card provider for next steps.
Thank you for contacting Shopify support.
Same email for me - Our delivery system was interrupted last week .so we refund ur amt as a discount coupon. you can use this coupon for your next order.
I've sent them an email twice but no response yet.
Emailed them, no response. Initiated a chargeback.
Scam. Suggest that anyone who placed an order arrange a CC chargeback (if applicable).
Same, this is wild
Bloody hell! Commonwealth Bank has just rejected my credit card dispute:
What we found
We looked into your dispute and found that the transaction was correctly charged in line with the
merchant’s terms and conditions, which you agreed to at the time of the transaction. These terms and
conditions also include the merchant’s cancellation policy, which you would have been aware of at the
time of the transaction1. As a result, we’ve closed your dispute and won’t be able to provide a refund.What can you do from here?
- Contact the merchant and attempt to resolve it directly with them.
- Speak to the consumer affairs organisation in your state - they might be able to give you some
advice. All consumer affair agencies in Australia can be found on the Australian Competition &
Consumer Protection website. Search: Consumer protection agencies ACCC.
The store's cancellation policy has no specific T&C regarding unfilled cancelled orders being issued store credit - which if stated would be quite an outrageous condition and probably unlawful. I'll call my bank tomorrow and report back.
Wow that's ridiculous.
I would go in and talk to bank manager. Also initiate a complaint, from my experience they'll probably a) fix the problem and b) as a result of the complaint give you $200ish compensation.
For those of you still looking for somewhere reputable to buy some fantales after this seller / post failed to deliver, this place has them in stock - https://www.confectioneryworld.com.au/search.php?search_quer…
I waited until my order arrived today to be certain there were no issues. I can also recommend the Fresha Milk Bottles - https://i.imgur.com/k8dplj6.jpg
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I bought on Thursday 22nd and no shipping notification yet.. also followed up with an email Friday 23rd afternoon to ask whether it had been posted.. Waiting to hear still