7-Eleven - How to Get G09 (Banned/Suspended) Error Resolved?

Jstrrrr on 21/06/2023 - 21:24
Last edited 22/06/2023 - 10:37 by 1 other user

Hi. Not sure if anyone has been banned/suspended by 7-Eleven erroneously and was successful in getting unbanned by contacting them?

It would appear I now have a G09 error when I try to log in.

I didn't use "chopper" or anything like it. I flew to Sydney on Saturday for a weekend getaway. I checked fuel prices around 10 times as I was traveling around in Sydney. Didn't lock in anything as the prices were pretty much the same as Melbourne. When I returned to Melbourne on Sunday, I did a price check and locked in a price near the airport.

The next day, I could no longer log into my app. Error G09 - which I have now learnt is a ban. I can't see how it could be for anything else…. but then again, to get banned for legitimately checking fuel prices is quite shocking!

I've written to the customer care centre with my boarding passes MEL-SYD (and return) attached. But haven't heard anything yet.

Surely surely it's ok to check prices in app if I was physically there??? To cop a ban like this seems extremely consumer unfriendly. This just leaves a bad taste in my mouth even if they restore my account access….

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Comments

  • Vancomycin 1000mg on 21/06/2023 - 21:30
    +8

    Use another fuel outlet. Their loss

    • Jstrrrr on 21/06/2023 - 21:36
      +3

      I would, except 7-Elevens are the most convenient for me with my driving routes and it's a good way to keep my Velocity account active so I don't accidentally lose my Velocity points.

      I just can't believe their algorithm can't differentiate between a genuine weekend plane trip and someone randomly "choppering" in using location spoofing.

  • jv on 21/06/2023 - 21:36
    +1

    This just leaves a bad taste in my mouth even if they restore my account access….

    They don't care…

    Don't take it personally though…
    Next time, make sure you follow the T&Cs….

    • sween64 on 21/06/2023 - 21:37
      +2

      Sounds like OP did follow the T&C’s.

      • jv on 21/06/2023 - 21:40

        I checked fuel prices around 10 times

        Unless they've made changes to the app recently, I've never been able to do 10 price checks.
        It was limited to a few a day…

        • Jstrrrr on 21/06/2023 - 21:49
          +1

          Over the course of 2 days, I estimate I checked prices around 10 times. It could have been 8, it could have been 12. I wasn't being exact.

          • jv on 21/06/2023 - 21:50

            @Jstrrrr:

            Over the course of 2 days, I estimate I checked prices around 10 times

            I doubt that is possible, unless they've made changes to the app recently.

          • jv on 21/06/2023 - 21:53

            @Jstrrrr:

            "However, to prevent abuse, we impose limits on the number of times Our Best Local Price can be checked per person per day."

            https://www.7eleven.com.au/mobile/my-7-eleven-app-fuel-price…

            • Jstrrrr on 21/06/2023 - 22:00
              +1

              @jv: Look. You seem to want to convince me I did something dramatically wrong. I didn't.

              I checked prices around 10 times over 2 days because I was traveling all over Sydney seeing friends etc. I don't remember the exact number of times. If 7-Eleven bans users for this by defining this as abuse…. well, I guess that's a terrible strategy we the individual users are powerless to correct.

              I would have thought "abuse" would be someone running their own fuel-price comparison app and pinging the 7-eleven servers hundreds of times a day as a result. Also, wouldn't reaching the limit simply result in the app saying something like "you've reached limited. try later"?

              • jv on 21/06/2023 - 22:14
                -1

                @Jstrrrr:

                well, I guess that's a terrible strategy

                It's been in the T&Cs for many years…

              • HelpMeiCantSee on 22/06/2023 - 09:38
                +3

                @Jstrrrr: Should have just used the NSW government fuel check app. All servos HAVE to update their prices, and are penalised if they don’t.

                Should be australia wide imho. But you can check the price of fuel at any servo in nsw as many times as you want!

            • capslock janitor on 24/07/2023 - 10:14

              @jv:

              limits on the

              what's the number?

              • jv on 24/07/2023 - 10:15

                @capslock janitor: . "an arithmetical value, expressed by a word, symbol, or figure, representing a particular quantity and used in counting and making calculations."

    • Jstrrrr on 21/06/2023 - 21:39

      What do you mean? I didn't violate the T&Cs. I physically flew in to Sydney for two days for a weekend getaway. Checked prices while I was there. Then flew back to Melbourne. I am talking about actual flying here. Not software location spoofing.

      I didn't rent a car in Sydney but I easily could have. And then I could have used the app to find the best petrol prices to fill up the rental car. How would that be a violation of the T&Cs?

      • jv on 21/06/2023 - 21:40
        -5

        I didn't violate the T&Cs

        Says you…

        • Jstrrrr on 21/06/2023 - 21:46

          Well, yes. I don't care to post my boarding passes here to prove to you. But I have sent them to that 24-7eleven email.

          • jv on 21/06/2023 - 21:51
            -3

            @Jstrrrr: They ban people who violate the T&Cs.

            They don't do it just for the fun of it…

            • Jstrrrr on 21/06/2023 - 22:02

              @jv: Sure. But I am saying it is quite clear to me that there is a problem with the algorithm they use to detect these violations.

              • DoctorCalculon on 22/06/2023 - 23:49

                @Jstrrrr: OP, I hope you have realised by now JV is our resident OzBargain troll. ;-)

                • Jstrrrr on 24/06/2023 - 11:00

                  @DoctorCalculon: Upon clicking his profile and seeing how many posts the man/woman has posted… OMG…..

  • sween64 on 21/06/2023 - 21:37
    +4

    Just create a new account. Quicker and easier. You can still scan your Velocity number manually. Nothing to be lost really.

    • Jstrrrr on 21/06/2023 - 21:50
      +1

      That's a good idea. New account. No linking Velocity. Manual scan.

      Ok. That's the baseline then. Worst case scenario.

    • dwarves on 21/06/2023 - 21:53
      +2

      Right?? Who cares. New login, boom, you’re done.

    • Charles89 on 26/07/2023 - 19:32
      +1

      If you are using a chopper and they G09 banned you, I think 7-11 app bans the device, so when you do create a new account and lock using that said device and chopper again, the new account will automatically be banned within days. Happening to me now.

  • sween64 on 21/06/2023 - 21:38

    Main thread here. No one has successfully unbanned an account as far as I’m aware.

    • Ghost47 on 22/06/2023 - 08:57

      Aren’t people normally banned for using choppers though?

      If OP contacts 7-11 and provides proof they were travelling surely they could get unbanned?

    • Jstrrrr on 23/06/2023 - 17:16

      Guess I am the first. Still a very sour taste in my mouth. During the account down time I have been filling up with Coles and getting bonus Flybuys instead. Might continue to do so if bonus Flybuys offers keep coming.

  • kenzstar on 21/06/2023 - 22:08
    +3

    You don't need to drive to check fuel prices on the 7/11 app, use https://petrolspy.com.au which is community based who submit prices while they drive.

  • elgrande on 21/06/2023 - 22:13

    Odd. I used to travel down to Melbourne regularly and lock in whilst I was there.

    • jv on 21/06/2023 - 22:15

      Did you check the prices 10 times in a day or two though?

  • WookieMonster on 21/06/2023 - 22:44
    +1

    I checked fuel prices around 10 times as I was traveling around in Sydney.

    If I read that correctly, you checked fuel prices by using the 7-Eleven app's Our Best Local Price feature whenever you were out and about? If so, that seems to be an inefficient way of doing that, especially since this feature only compares the five 7-Eleven service stations closest to you, plus 7-Eleven say they limit the number of times you can use that feature (as you know by now).

    Here is a thought for next time: it is probably easier to go to the NSW FuelCheck website/app and use that to search for service stations at any location within NSW (and ACT, excluding two Ampol franchise locations that do not participate in FuelCheck) at any time. You can also filter based on fuel type and service station brand, so if you zoom out enough on the map on the website/app and use the appropriate filter settings, you can quickly see which 7-Eleven is cheapest across Sydney, Wollongong, Newcastle, Canberra, Bathurst and surrounding regions.

    I just did a check for Sydney and can see 7-Eleven Haberfield is currently selling the cheapest U91 in Sydney at $1.687/L.

    • jv on 21/06/2023 - 23:31
      +7

      Or just click on this link…

      • WookieMonster on 22/06/2023 - 09:36
        +1

        The Project Zero Three website is great if you want to know the three cheapest 7-Eleven service stations in NSW. However, if all three of those service stations are nowhere near your actual location at the time you check, that would not be really helpful in terms of gauging prices in a given area, especially if you want to run the 7-Eleven app without resorting to a chopper. (I know you are happy to use the chopper, which would render the FuelCheck method above useless. However, I get the sense the OP is not a keen chopper user, hence the slightly clunkier FuelCheck method.)

    • kiitos on 22/06/2023 - 09:22

      I managed to lock that in yesterday when I was in the city, didn't realise that station had low prices.

    • Jstrrrr on 22/06/2023 - 14:02

      I don't live in NSW so I didn't know about this feature/app. In VIC we have no such thing. petrolspy and the like are user updated and often way lagging in price updates.

      I still think checking 10 times in 2 days shouldn't be considered abuse but whatever. If 7-Evelen don't respond, I will just have to get a new account manually scan Velocity I guess.

      So despite my Velocity number being attached to a now banned 7-Eleven account, if I manually scanned Velocity after using a new 7-Eleven account, points would still be awarded?

      • WookieMonster on 22/06/2023 - 14:16

        In VIC we have no such thing.

        Yep, VIC and ACT are the only two jurisdictions in Australia where there is no mandatory fuel pricing scheme. All other states and territories have them, and I believe those schemes are actually the data source for PetrolSpy.

        I still think checking 10 times in 2 days shouldn't be considered abuse but whatever.

        I would tend to agree with you, but unfortunately my opinion does not matter, because I am not 7-Eleven! You are bound by what 7-Eleven thinks is “abuse of their service”.

        So despite my Velocity number being attached to a now banned 7-Eleven account, if I manually scanned Velocity after using a new 7-Eleven account, points would still be awarded?

        I am the wrong person to ask. I live in a part of Australia where there is no fuel cycle at all, and I can always purchase fuel cheaper at EG Ampol than if I went to 7-Eleven (even when using a chopper).

      • Ghost47 on 25/06/2023 - 00:26

        You can also check out the Arevo app. It's by RACV and it has fuel prices, but I've noticed not all servos will have prices (mainly BP).

        Not sure who updates the prices on Arevo, but it does say how long ago the prices were updated.

  • USER DC on 22/06/2023 - 03:41
    -1

    Welcome abord join the entitled bargainer title

    • jv on 22/06/2023 - 08:59

      abord ?

      • Crow K on 22/06/2023 - 09:43
        +3

        It's "aboard", jv, not "abord".

  • HelpMeiCantSee on 22/06/2023 - 09:41

    Abord

    • jv on 22/06/2023 - 09:45

      Abord ?

  • idonotknowwhy on 22/06/2023 - 10:54

    Switch to Coles Express. The coffee is better anyway!

    • jv on 22/06/2023 - 12:19
      +1

      and every sixth one is free.

      • sween64 on 22/06/2023 - 13:10
        +1

        I get a reward every seventh visit to 7-Eleven, last time I chose the Iced Coffee and filled it with two shots.

        • jv on 22/06/2023 - 13:46
          +3

          and filled it with two shots.

          sneaky………..

          I buy the small ones at Coles Express, but redeem the super large one for the freebie…

          • kyle on 22/06/2023 - 23:27
            +1

            @jv: Just like buying kids size Boost and getting the big freebie

  • indium on 23/06/2023 - 08:14

    Good luck! I've found 7-Eleven customer service to be pretty good when I've had to contact them about issues.

    • Jstrrrr on 23/06/2023 - 17:12
      +1

      FWIW, 7-Eleven contacted me and said the block has been released after reviewing my account.

      Not a positive experience overall.

      This has motivated me to move in other directions.

      • USER DC on 23/06/2023 - 17:14

        What did they say about it?

        • Jstrrrr on 23/06/2023 - 17:16
          +6

          A very dead pan:

          Thank you for contacting 7-Eleven Customer Service.
          We have reviewed your My 7-Eleven App account and confirm the block that was on your account has now been released. To continue to use your My 7-Eleven App simply log in.

          No explanations. No apologies. Like they are the royal family. And I am begging them to give them my money.

    • HardQuiz on 23/06/2023 - 22:26

      I've found 7-Eleven customer service to be pretty good when I've had to contact them

      Related to fuel lock?

      • indium on 24/06/2023 - 10:20

        Not for fuel lock, only for price errors and dodgy staff.

  • Chocobros on 27/06/2023 - 15:21

    I got g09. Didn't chopper. Priced checked fuel 3 times in same day and on 3rd time locked it.

    Alternate fuel provider cheaper so fuelled there but on logging in today g09.

    7eleven can eat 💩

    • andylch on 28/06/2023 - 18:22

      I have the same G09 with all accounts on both iOS and Android since this morning

      • Gish on 29/06/2023 - 17:48
        +1

        Same. G09 with all accounts. Wasn't sure if it was a device level ban possibly.

  • mightyduke on 14/07/2023 - 13:03

    Got logged out today and when I tried to log back in, it shows Error G09 and therefore I am here.

    Nonsense

  • forged on 15/07/2023 - 11:00

    Can confirm I have also been banned. Time to say goodbye to the chopper :((

  • day87end on 17/07/2023 - 17:53

    Got logged out today and when I tried to log back in, it showed Error G09. tried changing password nothing seems working.

  • day87end on 17/07/2023 - 17:54

    any work arounds ???

  • Empharand on 17/07/2023 - 17:58

    Step 1: Create a new account
    Step 2: Fuel lock and use it (sooner the better)
    Step 3: Follow instructions from Step 1

    • Charles89 on 26/07/2023 - 19:35
      +1

      I think they are starting to ban devices, and whatever account you lock in with the banned device, the new account will automatically be banned (within days) even without using it at a petrol station.

      • itsmoe on 03/09/2023 - 23:31

        Hardware ban you reckon or IP?

        • Charles89 on 04/09/2023 - 23:49

          Hardware I think

          • itsmoe on 05/09/2023 - 10:26

            @Charles89: Damn, I got banned recently and made a new account on the same phone. Let's see how long it'll last.

            • Charles89 on 05/09/2023 - 11:26

              @itsmoe: You can try to re-assign a new device ID if you are using android, that may help.

              • itsmoe on 05/09/2023 - 12:25

                @Charles89: Nah I have an old iPhone that use. I found easier to spoof location on iPhone. My primary phone is Android but ceebs unlocking and rooting.

  • StToffee on 31/07/2023 - 12:22
    +1

    Also got the Error G09. So disappointing - 7/11 has the two closest stores to me.

    Have spent lots of money in store over the journey, and whilst I have been a chopper pilot, it’s once per month (maximum) as I don’t drive a lot. Both my accounts are banned (always had one as a back up) so it must be the device.

    Hoping to get it reversed…I’m happy to give you my money, 7-11!

  • Beachberry on 16/08/2023 - 11:57
    +2

    Why are people checking prices constantly? There's a website that tells you the cheapest price in the country….. It's a bot that feeds the info. I go to WA sometimes, sometimes, NSW, or VIC. but I do it once, lock in and log out. I don't check 20 times a day lol. never been banned.

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