Woolworth Delivery Unlimited Subscription Is a Scam

LBlatantlie on 29/05/2023 - 06:14

Woolworths Delivery Unlimited is a Scam.

Woolworths silently keeps charging your credit card for delivery unlimited never once showing on the app that you are a member of this subscription and never once emailing you invoice of this charge. They don't send or show anything remotely related to this subscription in the hope that people forget about this subscription while getting silently charged $185.

Beware! Check your profile and goto Delivery Unlimited to see if you are subscribed as you may have taken a trial and forgotten to cancel.

Amazon mails you to use your prime benefits if you dont use them for sometime and shows that you are susbcribed prominently on the website and app with a diffrent logo. But not woolworths, because its easy to make free money when people forget that they are subscribed.

I just now cancelled the susbcription after being charged for 6 months $15 per month for delivery unlimited and never using the service even once.

I am putting together a detailed complaint to ACCC with screenshots as this looks like malpractice to fleece consumers.

General Discussion

Related Stores

Woolworths
Woolworths

Comments

  • franco cozzo on 29/05/2023 - 06:36
    +19

    the grocery mafia strikes again….if theyre not extorting you at the checkout, theyre silently snatching your funds on the side!

    • Blatantlie on 29/05/2023 - 08:00
      +4

      This is the true Subscription trap right in our backyard by a well respected grocer which by some accounts is the most profitable grocery chain in the world.
      ACCC is looking at it and warning about it too.

      https://www.accc.gov.au/media-release/accc-warns-consumers-t…

        • infinite on 29/05/2023 - 21:12
          +19

          You can put any terms you want in a contract, if the terms you insert however break consumer laws, you'll get punished for that no matter if anyone agrees to them or not. If the terms are not in line with the law, the contract is also unenforceable under the law. Meaning you'll have to refund the other party, even if they did agree to the terms stated.

        • [Deactivated] on 30/05/2023 - 09:00
          +15

          it's all in the Terms & Conditions, which I'll bet you didn't read

          No one is reading a 5000 word legal essay every time they sign up to a service

            • [Deactivated] on 30/05/2023 - 12:50
              +2

              @Frank Murphy:

              At what point does the consumer take responsibility for their own actions?

              Move your business to the US if you have issues with consumers being protected in this country.

              • Chandler on 30/05/2023 - 13:37
                +8

                @[Deactivated]: Protected from what? Themselves?

                If OP has recurring charges to their account/card that they're not investigating, that's on them, not Woolworths.
                Further to that I can't think of any of my own recurring monthly debits that notify me prior to taking payment: I agreed to the monthly rate and period when I signed up.

                If OP signed up for a free trial and failed to cancel before getting billed; that's on them, not Woolworths.
                We signed up for a Woolworths Delivery trial, cancelled before we got charged for it.

                If OP signed up for a year and failed to cancel before getting billed for the next cycle; that's on them, not Woolworths.
                Having said that, in this instance I agree that they should have received some notification, which I dare say they would have been; but whether or not they noticed it, read it, deleted it, missed it as it went straight to spam… who knows. None of that is on Woolworths but, if Woolworths did provide that notice. Again, all of my own recurring yearly debits that I can think of do provide prior notice.

                • [Deactivated] on 30/05/2023 - 14:43
                  +3

                  @Chandler: I am referring to terms and conditions pages in general. Hiding caveats in lengthy terms and conditions pages which realistically no customer reads doesn't mean a business is scott free of responsibility as Frank suggests. Things need to be made clear, upfront and summarised before a customer signs up on either advertising or signup pages. Terms and conditions pages are for businesses to protect themselves legally, not screw over customers and hide fine print and businesses can be forced to change their websites if terms aren't clear enough. Can't believe this even has to be explained, this was a southpark joke at some point.

              • Frank Murphy on 30/05/2023 - 14:49
                +4

                @[Deactivated]: I'm 100% for consumer protection - but I also don't suffer fools - because, quite frankly, that's what you are if you hand over your credit card details for payment of a subscription, then forget about it for 6 months, and then claim the subscription is a scam.

                • [Deactivated] on 30/05/2023 - 17:28

                  @Frank Murphy: Invoicing someone when billing them for a subscription is standard practice. Most places I worked in always did this. I know people who work in places that don't and the reasoning is always predatory to cash in on people that don't notice (they only do this to consumers and not when charging subscriptions to other retailers or businesses which are always invoiced) It's a grey area as the ACCC don't have explicit rules around subscription billing, but they do require you to be clear with customers so they can always make informed decisions. If enough people make a stink about it companies start getting fined and explicit rules come in (just like when telcos were forced to create 'critical information summaries' instead of lengthy contracts with hidden fine print). Stories about hidden/unused subscription charges are already being mentioned in the news and it has gotten ACCC attention.

                  Many people don't check every line item on their statements every month unless there has been a large charge. At most it's every few months. Saying a consumer is 'foolish' for not being this meticulous is just asinine.

                  • Frank Murphy on 30/05/2023 - 18:57
                    +1

                    @[Deactivated]: That's not what I said…but thanks for playing. Yes - people are forgetful and careless. That doesn't make them fools. It's when the forgetful and careless start blaming others for it by screaming SCAM is when they lose me.

                • Aneurism on 01/06/2023 - 03:10
                  +1

                  @Frank Murphy: I agree that people need to take some personal responsibility over what they sign up to.

                  But really they should always be reviewing their credit card details at least monthly or more often to check their transaction history.

                  From a courtesy standpoint, it would be good practice to provide receipt of transactions when they occur. It shouldn't be onerous for them to implement something so simple.

        • Odin on 30/05/2023 - 12:24
          +6

          Why are you trying to defend a $46 billion dollar company instead of the average human being?

          • Chandler on 30/05/2023 - 13:43
            +7

            @Odin: Because the average human being should take responsibility for their own finances.

            Whether or not you believe that they should have / would have / were provided notice of the upcoming billing, people are responsible for their own finances. OP signed up for a service and failed to cancel it prior to getting billed again - that's on them, not the service provider.

            Add to this that most services love exactly this sort of customer: one who pays for the service but does not use it.

            I agree that it is a courtesy for a service to provide prior notice, especially for long-period (i.e. annual) subscriptions. But unless someone can point to where the service is required to provide such notice, either in the Terms and Conditions or in Australian Consumer Law, then the service provider has not broken any laws and thus OP has no legal recourse.

            Having said that, it's quite likely that if they merely contacted the service provider promptly that they would reverse the charge (either fully or pro-rata). To which I say to OP: what did Woolworths say when you asked for your money back?

            • Odin on 30/05/2023 - 14:07
              +4

              @Chandler: Only to a degree. A multi-billion dollar company has access to resources like lawyers and a whole range of market research, psychologists and whoever else they can get to figure out the most optimal way to manipulate the average consumer.

              The balance is skewed so as a society we need to put in place protections for the average person. Because you cannot expect the average person to be equally matched against a multi-billion dollar company.

              • Chandler on 30/05/2023 - 14:11
                +1

                @Odin: Agree here 100% - the average consumer is not very intelligent and needs protections. But as I said, I don't believe (unless someone wants to point me to the fine print where it says so) that OP has any recourse here. They signed up for a monthly service, presumably used said service, failed to notice it's consequent billing over a six month period, and is now lodging complaints against them for being deceptive???

                OP's next post will probably be that businesses should be better communicative with their subscriptions: yes they send out email notices prior to billing, but I get like 20 of those notices a month and it's impossible for me to keep track of them all…

          • franco cozzo on 30/05/2023 - 14:23

            @Odin: they do it here ALL the time…

    • markathome on 29/05/2023 - 11:55
      +18

      …or asking you to round-up and donate to food bank charities.

      I don't know maybe the one of us in this transaction who has a billion-dollars spare cash and warehouses full of unsold food should consider donating?

      • O K on 29/05/2023 - 19:13
        +15

        And then claiming it as their donation instead of the customers!

    • peterpaoliello on 30/05/2023 - 14:58

      The user experience betwen Aldi and W self checkout is VAST. Whoever approved that needs to just stop whatever job was responsiable for that abomination.

  • Shitforbrains on 29/05/2023 - 06:41
    +43

    When you sign up for a free trial, put a reminder on your phone to tell you to cancel at the appropriate time.

  • randomusername2017 on 29/05/2023 - 06:50
    +21

    may have taken a trial and forgotten to cancel.

    Wow.. they don't auto cancel for you ?¿

    • Blatantlie on 29/05/2023 - 07:18
      -7

      They do need to send a invoice or a email saying that they are renewing the subscription or not?

      • franco cozzo on 29/05/2023 - 07:26
        +1

        they should…..
        whether they do or not though…..

        • Settero on 29/05/2023 - 07:36
          +34

          OP dosnt notice 6 transactions on statements , might have also missed an email or two.

            • Tomhaigh1 on 29/05/2023 - 08:05
              +1

              @Blatantlie: Before coming to ozb, did you reach out to Woolworths support to get your money back?
              Maybe ask the question why you didn't recieve the invoice

            • rumblytangara on 29/05/2023 - 08:17
              +24

              @Blatantlie: I just now cancelled the susbcription after being charged for 6 months $15 per month for delivery unlimited and never using the service even once.

              Yet you missed six months of charges on your credit card?

              What happened, did they charge your credit card invisibly or do they charge in six month blocks?

            • ThithLord on 29/05/2023 - 08:20
              +24

              @Blatantlie:

              I normally check my card statements very diligently.

              Just not in the last six months…?

            • JimmyF on 29/05/2023 - 09:47
              +7

              @Blatantlie:

              I normally check my card statements very diligently.

              and yet missed it for 6 months….

            • Eeples on 30/05/2023 - 09:56

              @Blatantlie: Leave skywalkermelb ALONE!!!!!!!

          • Settero on 29/05/2023 - 08:16
            +6

            @Blatantlie: So this is untrue for the website at least, when you go to select a time for delivery, in a big green box right at the top it reads "delivery unlimited activated for woolworths items…"

          • GrueHunter on 29/05/2023 - 10:27
            +24

            @Blatantlie: Take us through it again - you're diligent, but:

            • you forgot to cancel your trial
            • you didn't check your statement for six months
            • the answer was notifying you about this in the app…
            • …which they did every single time you got free delivery, but you just assumed you were really, really lucky?
            • MS Paint on 29/05/2023 - 10:30
              +4

              @GrueHunter: Stop being a bully. You don't know their personal circumstances 😉

          • SolitaryMan on 30/05/2023 - 09:36

            @Blatantlie: Yeah the company that sells groceries profits more when you don’t buy groceries 🙄

            • nuttapillar on 30/05/2023 - 11:39

              @SolitaryMan: *when you don't choose the delivery option, versus the 2 other options. (Click and collect, and entering the aisles yourself)

            • Chandler on 30/05/2023 - 13:48

              @SolitaryMan: Well they do if you're paying for a delivery service you're not using. Like I said in my comment, service providers love customers like OP - pay for the service without using. Take the money without paying much for it (if anything at all).

              • SolitaryMan on 30/05/2023 - 13:49

                @Chandler: It’s not like a streaming service, Woolworths want you to use that subscription (with its $50 minimum per shop limit) so they can make their real money, which is on your weekly grocery bill,

                • Chandler on 30/05/2023 - 13:57
                  +4

                  @SolitaryMan: No, it's not. But it is a monthly subscription just like one. I can't think of any automatic monthly payments I have that give me prior notice.

                  Take OP's post and substitute "Woolworths" / "Delivery Unlimited" with "Netflix" and see how ridiculous it sounds… actually, here, I did it for you:

                  [Netflix] is a Scam.

                  [Netflix] silently keeps charging your credit card for [Netflix] never once showing on the app that you are a member of this subscription and never once emailing you invoice of this charge. They don't send or show anything remotely related to this subscription in the hope that people forget about this subscription while getting silently charged $185.

                  Beware! Check your profile and goto [Netflix] to see if you are subscribed as you may have taken a trial and forgotten to cancel.

                  Amazon mails you to use your prime benefits if you dont use them for sometime and shows that you are susbcribed prominently on the website and app with a diffrent logo. But not [Netflix], because its easy to make free money when people forget that they are subscribed.

                  I just now cancelled the susbcription after being charged for 6 months $15 per month for [Netflix] and never using the service even once.

                  I am putting together a detailed complaint to ACCC with screenshots as this looks like malpractice to fleece consumers.

                  Of if you disagree with comparing to streaming services, then replace [Netflix] with a monthly biller of your choice: gym, insurance, rent, loan repayment…

                  Yes, Woolworths is one of the few services providers that probably do want you to use the service, although having said that if you're paying for Woolworths Delivery and not using it, how are you getting your groceries?

  • SBOB on 29/05/2023 - 07:14
    +46

    I also take no responsibility for promotions, plans, or contracts I sign up to and expect the company to automatically cancel them when they no longer financially benefit me.
    Scam I tells ya…scam….

      • SBOB on 29/05/2023 - 09:09
        +6

        Thought it was only woke leftists not able to take responsibility for their own actions.ruining society?

        • serpserpserp on 30/05/2023 - 15:44
          -2

          You mean right?

        • franco cozzo on 31/05/2023 - 05:54
          -1

          let it go sboob…just let it go….

    • lachhelix on 30/05/2023 - 01:03

      Haha the deranged go to
      SCAM
      😂

  • lostgoat on 29/05/2023 - 07:15
    +3

    I hope Woolies sues you for defamation OP.
    I hope for your sake you don't have any assets.

    • franco cozzo on 29/05/2023 - 07:24
      -4

      woolies shareholder?

    • Almost Banned on 29/05/2023 - 11:26
      -1

      Woolies CAN'T sue for defamation.

  • MS Paint on 29/05/2023 - 07:33
    +9

    Lol.

    Peak blame shifting.

    Username checks out…

    Luke: Alright, I’ll give it a try.
    Yoda: No. Try not. Do or do not. There is no try.

  • Nillionaire on 29/05/2023 - 07:48
    +1

    non user of service calls service a scam lol

    sure you can complain about them not notifying you about your renewals but that doesn't make the service a scam because you didn't notice the charges for 6 months

    most of us that are subscribed know that we are and find the service worth it

  • jjjaar on 29/05/2023 - 07:50
    +1

    Sounds like a gym membership.

  • Gunnar on 29/05/2023 - 07:53

    Woolies are pulling out some modern-day Jedi mind tricks

  • randomusername2017 on 29/05/2023 - 08:02

    @confirmation bias

    • brawndo on 29/05/2023 - 21:07
      +3

      I see what you did there… Tagged a random username..

  • splicer on 29/05/2023 - 08:13
    +5

    The minute I sign up to something, I add a reminder on my phone (geez, they are smart things!) to cancel at least a few days before it's due, just to make sure they don't try and take it out early (which happened once).

    You'll always say to yourself, wow, I'm going to get charged so much after this trial period, I definitely won't forget to cancel… WRONG, YOU WILL!

    • dazweeja on 29/05/2023 - 23:34
      +1

      I always use a single-use credit card and then you don't even need to do that.

  • brendanm on 29/05/2023 - 08:38
    +25

    Good summary of what's wrong with society. Sign up to something to take advantage of the free stuff, knowing full well that it's an ongoing subscription, then complain when the terms are followed through with and they get charged. It's always someone else's fault, and their hands weren't held enough.

    • GrueHunter on 29/05/2023 - 10:30
      +3

      "Heh heh I have no intention of following up on this trial"

      Later

      "iT's a ScAm!>!?"

    • Ughhh on 29/05/2023 - 10:51
      +4

      Careful, you'll get called a shill!

  • sss333 on 29/05/2023 - 09:10
    +4

    Beware! Check your profile and goto Delivery Unlimited to see if you are subscribed as you may have taken a trial and forgotten to cancel.

    Or just check you bank accounts at least once a week to make sure you recognise all the transaction going through.

  • coffeeinmyveins on 29/05/2023 - 09:25
    +7

    I just now cancelled the susbcription after being charged for 6 months $15 per month for delivery unlimited and never using the service even once.

    So you didn't check your bank statements for 6 months, or were perfectly fine with the $15 charge appearing? Which one is it?

    Woolworths silently keeps charging your credit card for delivery unlimited

    You signed up for a service and are grumpy that you forgot to check? lol

    entitlement

  • shaybisc on 29/05/2023 - 09:39
    +2

    This is why the corporates don't mind people like Ozbargain smartarses flitting about getting free trials with no intention of ever paying for the service. The dummy tax they collect from normal punters far outweighs that expense. Set and forget.

  • Duckie2hh on 29/05/2023 - 09:40

    caveat emptor

  • JimmyF on 29/05/2023 - 09:45
    +2

    I just now cancelled the susbcription after being charged for 6 months $15 per month for delivery unlimited and never using the service even once.

    So a service you signed up for though?

    I am putting together a detailed complaint to ACCC with screenshots as this looks like malpractice to fleece consumers.

    Better include Netflilx and the many of the other subscription services in your complaint.

    Netflilx 'silently' charges my credit every month, no email, no prompts, no nothing.

    I agree, they should drop you an email to say, hey just charged your credit card, here is the receipt. But like you think, they don't as they want you to keep 'forgetting' about it.

  • Cheaplikethebird on 29/05/2023 - 09:54
    +3

    So many scams posted on OzBargain but you know if the thread title is 'XYZ is a SCAM!' it's 100% definitely going to be a user error issue.

  • bdl on 29/05/2023 - 10:41
    +6

    PEBKAC

  • jay889344 on 29/05/2023 - 10:45
    +9

    @skywalkermelb

    Its not a scam if you sign up to a free trial knowing it renews unless you cancel it but you forget to cancel it. They don't HAVE to send you a reminder. Its nice when companies do, but thats going above and beyond what they are required to do. Its not a scam just because they don't necessarily email you saying 'hey just a reminder if you don't cancel by X date, it will autorenew.' They don't have to do that. Besides, the email when you sign up to free trial shows you the date it renews.

    Its then on YOU to put the reminder in to do it. If you don't, that's your mistake and its not a scam by any stretch. Unfair to accuse a company of that just because YOU forgot to cancel renewal before the date

  • mbck on 29/05/2023 - 11:26
    +2

    Should've used the force

  • Gnilgorf on 29/05/2023 - 11:55

    Well since the topic has shifted to subscription services and getting billed after the trial period ends…was happily surprised when my recent Google Nest Aware trial actually ended without an auto renew / bill. And props to them for giving me plenty of emails warning me my trial was ending.

    Thanks Google…who probably could have auto billed me anyways since they have all my details via Google Pay…

  • freefall101 on 29/05/2023 - 12:19
    +15

    I'm signed up to delivery unlimited.

    Looking at my emails, I got an email notifying me of the trial, an email a week before the trial ended telling me about the benefits and that I was about to be billed and I get an annual reminder that I'm about to be billed again.

    My experience might be magically different somehow, but I suspect all the emails are simply going to your spam.

    • MS Paint on 29/05/2023 - 12:56
      +3

      This is gold.

  • penguincat on 29/05/2023 - 14:19
    +1

    I just now cancelled the susbcription after being charged for 6 months $15 per month for delivery unlimited and never using the service even once.
    I am putting together a detailed complaint to ACCC with screenshots as this looks like malpractice to fleece consumers.

    Hehe "susbcription" seems sus :p

    They wont do anything but if it makes you feel better then do it.

    Years ago I signed up to a service that offered me an extended trial which was offered to select customers to try something out. I signed up just to a play around with it for a day or 2 then cancel. Only for the sign up to bug.
    Basically told me I had negative days -1000 if I recall correctly. The sign up email said "hey we are experiencing an issue with the code you signed up with.
    It isn't showing the correct trial end date. Due to this bug we are unable to cancel your free trial at this stage. Please note we will send you another email once the issue is resolved before your trial ends to confirm and remind you if you want to use it."
    I thought okay I can play around with it longer (I stopped after a week into the original 90 days.) Then I waited for this email to say it's now okay to cancel! Which never arrived what did was thanks for the $80! Customer service denied there was any issues with the sign up code (I still had the email) and not using it for 2 months wasn't a valid reason to refund me. I and I bet other people passed it on to Fair Trading ACCC and nothing happened.

    In my opinion that is way worse then signing up and forgetting about it and expecting it to auto cancel. Nothing you got said "Do not cancel until we tell you too. Or We are unable cancel now."
    Your bank should offer a credit/debit card charge notification service (App/SMS/Email) anytime a charge is applied to your card so you can act on things sooner. :)

  • dylo on 29/05/2023 - 14:22
    +16

    The only scam was clicking on this thread

  • bamzero on 29/05/2023 - 15:55

    Check your statement once in a while. I mean, these days it's not like you even have to wait for your statement to be issued since transactions show up pretty much instantly for most cards. If you missed this for 6 months, what about any possible fraudulent transactions for this things you didn't actually sign up for?

    I'm not sure which other banks do it, but CommBank gives you instant notifications of credit card charges via their app.

  • AndyC1 on 29/05/2023 - 19:26

    Sounds like another OP who does not read what they are agreeing to and then later spits the dummy due their lack of reading the conditions they agreed to.

  • ssfps on 29/05/2023 - 21:07

    Woolworths is obviously being shady, as are basically all subscription services, but they persist because the vast majority of people, like OP, happily give away the right to stick their fingers directly into their bank account (or CC) to any shitty companies that ask.
    Next time somebody asks you if you want a free trial to anything, say no.

    • greatlamp on 30/05/2023 - 10:23
      +1

      Interesting take, obviously a bit extremist, but it highlights the issue that competition is no longer possible and the 'free market' has failed.

      An independent can't match the buying power of the big supermarkets which means they can't afford to sell the same products for the same price, and since those prices can't matched the monopoly behaviour continues as customers will keep going to the big supermarkets, suppliers are still dependent on the retailer to survive.

      Nationalising supermarkets will not fix this, it's implied that a nationalised network of supermarkets will treat customers and suppliers more fairly but why not call for actual regulation? More transparency - forcing the big supermarkets to disclose certain details like how much they pay for goods will allow suppliers to see if they are being ripped off. We do something similar in insurance and banking already.

  • soggypotato on 29/05/2023 - 21:13

    I had a similar problem, i canceled the subscription before the trial ended but got charged (1 month only). I live chatted a rep and they said I didnt cancel it, so I tried to cancel again but didn't work and in the end the rep had to manually cancel it for me which was weird.

    But for you OP, subscription services targets those who forget to cancel or to those who buy their products frequently to make a profit, so you have to make sure you do your due diligence

  • gromit on 29/05/2023 - 22:01
    +4

    Confused. What exactly are you going to tell ACCC? "I signed up to a free trial with auto subscription renewal, i forgot about it, didnt check my card statements or read and understand what the terms were, the bastards, what a scam, please wrap me in cotton wool"

  • 811b11e8 on 29/05/2023 - 23:34
    +1

    Currently signed up to every day extra rewards and Woolworths changed the terms and conditions now I can even cancel it the page gives me:

    Sorry, something went wrong.

    Please try again.

    And you can't contact them, damn it Woolies how hard is it to give me an option to cancel the plan after you alter the deal we had.

    I was a happy customer now I want to cancel and in trapped in because they have no customer service and a broken website.

    Unhappy.

  • hasher22 on 30/05/2023 - 00:51
    +1

    You sign up for the free trial then just cancel it after, most company's trial will end when the promo ends when you cancel. Or if they cancel on the day you cancel, you set a reminder to cancel it.

    How is it a scam?

    If you cancelled and have proof, but they still charged you, then yeah…. escalate it.

    This is a you problem.

  • AustriaBargain on 30/05/2023 - 05:37
    +1

    Woolisn'tworthits.

  • illusion99 on 30/05/2023 - 07:23

    A scam by definition is illegal fraud and OP should be reporting to the police not just ACCC if he truly believes it a scam. Maybe the response from the police will help him understand it’s not an actual scam

  • FocusRider on 30/05/2023 - 07:35

    Don’t think OP is coming back guys haha

    • illusion99 on 30/05/2023 - 14:09

      Cuz he's not getting the support he is looking for. He just wanted everyone to say 'omg woolies is so bad - you got scammed bad. We all need to protest Woolies!'

  • shaybisc on 30/05/2023 - 07:59
    +2

    Woolies are putting the screws on delivery customers. No more 10% off once a month for Woolies Mobile users for online orders + you will be charged for the bags deliveries are in.

  • TailsK on 30/05/2023 - 08:50
    +2

    Sounds like you lack personal responsibility.

    Did you even try calling them and ask them (nicely) to refund the subscription you weren't using?

  • kaleidoscope on 30/05/2023 - 08:53

    Delivery only subscriptions are somethings I never understand why people even consider getting themselves into… Amazon prime atleast offers prime tv/music and other $hit with next day delivery for most items…

    • serpserpserp on 30/05/2023 - 22:49

      Because if you use it regularly it is good value

  • shaybisc on 30/05/2023 - 09:09

    Ah, because they want food delivered, from Woolies.

  • idonotknowwhy on 30/05/2023 - 09:34

    Get your credit card provider's app, and set it up so you get a notification every time a charge is made.
    I know the instant anything pays or charges me.

    Also, try contacting Woolworths and talking to them the same way you did in this thread.
    Sometimes companies like this take pity on stupid people and refund them (speaking from experience for myself) ;)

  • greatlamp on 30/05/2023 - 09:45

    I'm sure we will get the usual victim blaming here but I agree with you OP

    • there is no indication you are a member in the app

    • there is no communication that you are being charged $15 a month

    The only way to tell is that you are getting $15 charged on your credit card from woolworths - that is hardly going to alert you that you have a subscription since shopping at woolworths is something you would do anyway.

    • Eeples on 30/05/2023 - 09:57

      I think it’s quite reasonable to blame woolworths and the OP. (And maybe consumer law and ACCC)

      My pet peeve with some subscriptions is when during the process of cancelling they don’t make it clear before you cancel that if you cancel then you will still have access until a specific end date.

  • burningrage on 30/05/2023 - 10:45
    +2

    Yea OP this is not a scam. You just failed to notice the subs charges and failed to cancel. You should always make it a rule to immediately cancel auto-renew for every subscription you have no intention of keeping. And no, I don't shop at Woolies too.

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