Changes to Everyday Extra & Delivery Unlimited @ Woolworths

Llinkindan on 29/05/2023 - 02:30
Last edited 29/05/2023 - 14:22 by 1 other user

Woolworths are changing the benefits of existing and future subscriptions to Everyday Extra.

As of July 1st

  • Triple points will become double points, and
  • The 10% discount at Woolworths and Big W won’t be available online

Subscriptions are now $70/year instead of $59, monthly subscriptions are still $7.

Woolworths are changing the benefits of existing and future subscriptions to Delivery Unlimited

Increased minimum spend for Woolworths delivery
- The minimum spend threshold will increase from $50 to $75. This means you will get free Same or Next Day delivery on all orders of $75 or more*, and discounted Delivery Now fees on orders of $75 or more.*

Paper and reusable bag fees
- Your Delivery Unlimited subscription will no longer include bag fees for Woolworths Online orders. This means that the fee for paper or reusable bags will be added to Woolworths orders. This will be a fee of $1 per order for reusable bags, or $2 per order for paper bags.

To show our appreciation for your support we will provide 3 months additional free access to your current annual plan as a thank you.

It’s ridiculous that this affects existing subscriptions, and they know this because you can now cancel and be refunded for the remainder of the subscription.

Food & Grocery Loyalty Program Subscription Woolworths

Related Stores

Everyday Rewards
Everyday Rewards
Woolworths
Woolworths

Comments

    • Kail on 29/05/2023 - 14:06
      +5

      Why didn't they just make us pick one then?

      I only ever do my big shops at Woolies online, and only ever do Big W in store but I don't go there often at all and would give up that bonus if it meant I could have my Woolies online discount. I'd be ok with being transitioned to "Everyday Extra Online Only" even with no discount to the subscription price, it would still be worth it for me. In-store only means I get no discount at all now. I don't have a local Woolies near me.

      • athk on 29/05/2023 - 20:45

        They can’t make you pick because for some reason they can’t figure out how to integrate with their own rewards platform to do that.

        Which is my assumption, it wouldn’t be that hard to do it either way with software dating back past the 2000s so they either hired a bunch of chimps to write the software or unwilling to apply a simple Boolean flag to a column in a row in the database when you purchase.

      • S92WTB on 02/06/2023 - 23:32

        I believe it's because they will be rolling out more online only specials (just my speculation)

    • leiiv on 30/05/2023 - 03:55
      +3

      They did manage to apply a half fix, the online order can check if the 10% discount has already been used in-store, but not the other way around.
      I think they gave up on trying to fix it and instead cut the online order completely to avoid further losses.
      That is pretty bizarre, what kind of technical limitation bad enough to force them to do this..

      • yoquierotaco on 30/05/2023 - 15:26

        My guess is they want to force people to go in-store and not a technical reason. I'm sure it could be done (even if it's overly complicated).

        • slick7 on 04/06/2023 - 19:28

          Easier to keep to your budget online (eg weekly shop under $250). When in store they can also make you spend more without realising… Just today big special on 250g of certain mushrooms $3.50 in a punnet (save 25%). But 250g of same mushrooms loose online is $2.50 and they always give me more than 250g online (sometimes 350g) so considerably more.

    • Nebargains on 30/05/2023 - 08:50
      +4

      I would wager that has nothing to do with it. Woolworths, one of the biggest companies in Australia with a 46b market cap, wouldn't just be like 'ah, this minor glitch is too hard to fix, we will just cut the offerring, much easier!'.

      I would say it is more about getting people in store, it is likely that people spend more when in store compared to online.

      • grasstown on 30/05/2023 - 13:26

        When they started profiting from user data, I would say they need to get people in store. Cameras are ready.

        • yoquierotaco on 30/05/2023 - 15:27

          user data on website is probably easier to collect and process then using cameras

      • leiiv on 30/05/2023 - 19:26
        +2

        I don't think the percentage of people using the 10% off is significant enough to tip the balance of spending between in-store and online. It's more likely that someone noticed the increase of people exploiting the loophole.

    • idonotknowwhy on 02/06/2023 - 09:59

      I thought that glitch was unique to my account lol

  • 811b11e8 on 29/05/2023 - 13:36
    +4

    The stupid website is broken won't even let me cancel the subscription and their call centre is unavailable due to technical issues.

    (The technical issue is probably they didn't staff it with enough people to handle people trying to cancel)

    Currently in a ridiculously long queue to speak to someone on the online chat to try and cancel.

    Really unhappy, going to give Coles online a go, ive been using woolies online with the discount since end of pandemic with unlimited delivery.

    Going to cancel and try Coles now.

    Will have to cancel unlimited delivery guess I'm moving to fly buys.

    Definitely cancelling unlimited delivery just changed terms and conditions too, no longer free bags and minimum delivery has gone up to 75 dollars.

    God dammit also going to have to cancel my phone too looks like they are changing terms and conditions for it, they already upped the dollar amount last month.

    • Kail on 29/05/2023 - 14:07
      +5

      Woah, don't cancel yet! You can still do an online shop with the 10% off in June I think.
      Put your big June order in and cancel after that, that's my plan at least.

      • 811b11e8 on 29/05/2023 - 17:04
        +1

        Nah I'll forget to cancel it then and keep paying for it. It's already pretty dirty the bastards didn't even put a link to cancel in the email, instead giving you long instructions on how to cancel.

        Cancel now - bonus my biggest spend is dog food which looks like it's going to be cheaper at Coles so that's a big win for me. I get kilos of it delivered and prefer to get it dropped off so I don't have to cart it back.

        Misses will be happy she likes to fly buys for some strange reason.

        • cobknob on 30/05/2023 - 01:32

          Not targeting you specifically but this is a problem logistically.

          my biggest spend is dog food. I get kilos of it delivered and prefer to get it dropped off so I don't have to cart it back.

          Freight costs for heavy items can be high. If I had my way I'd have a pallet of water delivered, add in labor and fuel costs, and a 6pk of 1.5L water should be double the price. Marking up prices for heavy items for online deliveries for more than 1/2/3 units where possible should happen to cover transport costs. Obviously limits should apply too.

          • 811b11e8 on 30/05/2023 - 11:05

            @cobknob: You can't markup multiple units that's pretty unfair.

            You just bake it into the price of the item.

            I'd be happy if they had different prices online like Costco do.

            • cobknob on 30/05/2023 - 11:52

              @811b11e8: Maybe have a weighted online shopping basket. And when you go over it'll add a freight fee - they'll probably do it just like the postie operates otherwise I see a market for volunteers in this industry and I don't want to see that!

      • bdl on 31/05/2023 - 22:51

        Don't forget you can use your delivery subscription right up to the last day of it (even if you order 5-6 days in advance on the last day)

    • Willy Beamish on 01/06/2023 - 11:26
      +1

      Their call centre might be using genesys for their phone system which there was a major outage for on Monday that affected a lot of businesses. from around 11:30am til after 5pm.

  • happydude on 29/05/2023 - 13:36

    I just got the email

    To show our appreciation for your support as one of our earliest subscribers, we’ll provide 3 months additional free access to your current annual plan as a thank you. This means your next annual subscription payment will be delayed until July 2024.

    Better than nothing… but still not what I signed up for.

    • franco cozzo on 29/05/2023 - 13:56
      +1

      ….so…nothappydude?

    • Kail on 29/05/2023 - 14:10

      I just got that email too. But do we get to keep the 3 months free if we cancel though, or does that go away with the cancellation? I'm guessing the latter but it's unclear to me.

      • Puglife on 29/05/2023 - 14:15

        If you cancel they refund you the remaining months and end your subscription.
        So that would be a big fat no…on keeping your extra 3.

        • Kail on 29/05/2023 - 14:34

          I figured as much :(

          At least I got great value out of the free trial and first couple of months before the change.

        • 811b11e8 on 29/05/2023 - 17:10

          Won't even let me cancel, the stupid page throws an error.

          Online chat seems unable to help and the call centre is unavailable.

          Apparently, stupid Mandy will sign me up for a new account, however.

          Will try call centre again tomorrow or I'm going to have to try and do a chargeback with the bank.

  • Ruckmauler on 29/05/2023 - 14:08

    What are the odds they're going to stop discounted Woolies gift cards from being used for online shopping (like Coles)….

    • Neoika on 29/05/2023 - 14:33
      +1

      Unlikely, it can stop sell it at a discount or limit access first.

  • Hector on 29/05/2023 - 14:16
    Merged from Negative Changes to Woolworths Delivery Unlimited - Increased Minimum, Pay for Bags

    Has anyone tried Coles Plus?

    —

    Thank you for being a subscriber to Delivery Unlimited. We’re getting in touch to inform you of upcoming changes.

    From 1 July 2023, we’ll be making the following changes to your Delivery Unlimited subscription:
    • Increased minimum spend for Woolworths delivery

    The minimum spend threshold will increase from $50 to $75. This means you will get free Same or Next Day delivery on all orders of $75 or more*, and discounted Delivery Now fees on orders of $75 or more.*

    • Paper and reusable bag fees

    Your Delivery Unlimited subscription will no longer include bag fees for Woolworths Online orders. This means that the fee for paper or reusable bags will be added to Woolworths orders. This will be a fee of $1 per order for reusable bags, or $2 per order for paper bags.

    Importantly, you will continue to receive 2x Everyday Rewards points on your Woolworths Online and Everyday Market orders* and free shipping on Everyday Market orders of $50 or more*.

    To show our appreciation for your support we will provide 3 months additional free access to your current annual plan as a thank you. This means your next annual subscription payment will be delayed until 13 June 2024.

    Poll Result
    • I'm staying with Woolies Delivery Unlimited (3 votes)
    • I'm leaving Woolies Delivery Unlimited & switching to Coles Plus (6 votes)
    • I'm leaving and going somewhere else (1 vote)
    • I'm leaving and not going to replace (1 vote)
    • Bikies (7 votes)
    • Muzeeb on 29/05/2023 - 14:43
      +9

      Where is the poll option:

      I've been paying for this for 6 months but never realised. It's a scam.

    • Pelicannn on 29/05/2023 - 14:45
      +1

      They have also changed their Everyday Extra. High points include 3 points down to 2 points per dollar, and an annual fee increase from $59 to $70.

      I will stick through with it though as I have already saved $180 and made nearly 10,000 extra points in 5 months. Disappointing to see though.

      • JAF on 29/05/2023 - 14:49
        +3

        Also removed the option of using the 10% online which is a bummer as I used the direct to boot option quite a lot.

    • Kaz0551 on 29/05/2023 - 14:48
      +11

      Can you blame them? They have to fund that loss they made last year …

      /sarcasm

    • AustriaBargain on 29/05/2023 - 14:50
      +1

      I ordered 12 ciders from BWS to pick up and it came in a free reusable bag. Score!

    • USER DC on 29/05/2023 - 16:00
      -4

      LoL just go instore to buy it, do C&C instore without bags, they literally put items in a trolley that you can bag yourself or take trolley with you.

      • Slightly different case with stores that don't do instore collections, there you'd need to chuck items in back of your boot, (and slightly in a rush cause you might have cars behind ya in the way).

      Nevertheless if I aint wrong you can buy certain item that specifically require a bag/packaging for health and safety and they should be giving that one for free.

      BTW Woolies, or other supermarkets generally cannot beat the coles clearance prices

      And woolies is also likely to change payment options to enforce some direct Bank account debits instead of merchant cards to lower their costs.

      • WreckTangle on 29/05/2023 - 19:14
        -5

        LoL just go instore to buy it,

        Ok boomer

        • cookie2 on 29/05/2023 - 22:23

          You're bagging someone based on their perceived age, because they suggest doing c&c?

      • yoquierotaco on 30/05/2023 - 15:20

        C&C is a god saver for people with kid(s). But we all survived before C&C was a thing, so I guess we are now "paying" the extra 10% for the convenience.

      • Kail on 31/05/2023 - 10:04

        C&C is still an online order and thus excluded from the 10% discount.

    • Enelass on 29/05/2023 - 16:01
      +1

      Has anyone compared Coles vs Woolworth for delivery?

      Woolworth Delivery Subscription + Everyday Extra "was" very good.
      The changes for me, means: I'll have to make bigger orders ($75), pay a little extra for bags - MEH
      and loose the 10% on Online / Delivery order - double MEH
      so I I am most definitely open to exploring other options

      Given the (unethical) price gouging strategy Woolworth (and others) have been following, I have already consequently reduced my grocery shopping @Woolworth by at least 50%:
      A. Regarding fresh produce, my local market easily beats Woolworth for both quality and quantities
      B. Regarding chocolate, nuts, cheese, Deli, I found Aldi to be much better value and quality as well.
      C. Regarding anything else, I do regularly order from Woolies (online 90% of the time)

      Problem is, I do need delivery as it is really convenient to save a 40min drive (back and forth) and 30min wandering in the mall…
      Has anyone compared Coles vs Woolworth for delivery?

  • Dragoose on 29/05/2023 - 17:01
    +14

    the changes from 3x to 2x and the price increase is pretty manageable and can be dealt with because the 10% pays for itself with 3-4 month max, but losing the option to use 10% off for online delivery is entirely unacceptable and there is no good reason to make this change. for those who don't drive or those with a disability losing the ability to deliver it and save the $20-$30 a month on bigger shops.

    • linkindan on 29/05/2023 - 17:17
      +1

      Losing triple points for me was a massive hit, cause it added up on my shops - I literally cannot fit a single thing in my top mount/chest freezers right now. Aside from 6L of milk each week and some fresh fruit/vege, I won’t need to shop proper for like 2 months aha

    • [Deactivated] on 30/05/2023 - 10:48
      +4

      they took away the 10% discount with woolies mobile and insurance as well- for online use

      why in the world would they try to encourage people to go in store in 2023, only reason i can think of- very few would actually go to store and remember to use the 10% discount, which seems like their strategy, someone gotta pay for that pos milkrun purchase hey!

      • tomfool on 31/05/2023 - 14:57
        +1

        It asks you every time you shop if you want to use your 10%. So its unlikely one would forget.

  • Guybrush57 on 29/05/2023 - 19:00
    +2

    I had been considering signing up to Woolworths Unlimited. Guess I'll save my money. I don't see how they can change the plan inclusions for those that have already paid? Isn't that theft?

    On another note, Woolworths still haven't returned to pricehipster.com because they don't want people tracking how much they are inflating their prices.

    • levo on 29/05/2023 - 22:11

      It's probably illegal for them to change it and refuse a refund but because they will issue a pro rata refund, they probably get away with it due to the terms and conditions.

  • Tommyaka on 29/05/2023 - 20:23
    +5

    Charge us for bags? No worries, they better bloody bring back the crate to bench option.

    • Usernames on 01/06/2023 - 11:20

      Exactly, we don't want the bags. I'll ask delivery guy to wait while I empty them and then hand them back and demand refund.

  • red light special on 29/05/2023 - 20:29
    +1

    Having purchased car insurance because of this, I will be cancelling. Hello Spud Shed (WA) and Aldi and another car insurance provider… what morons.

  • cheap not nasty on 29/05/2023 - 20:49
    +9

    Just a heads up WW's are doing this with their insurance discount now too. They've taken away the 10% online discount from 1/07/2023. I got the email this morning around the same time as the Extra email was sent out.
    Like they don't already make enough $$$$$ from us all.

    • CascadeHush on 29/05/2023 - 21:38
      +5

      And presumably for the Mobile Phone customers too, but I haven't been able to verify this.

      • levo on 29/05/2023 - 22:06
        +7

        Yep, it's in the Woolworths Mobile Website.

        Can only use the diacount in store.

        • [Deactivated] on 30/05/2023 - 01:56
          +8

          I got the 1yr woolies phone plan for this promotion alone, how can they simply change this after i sign up for this?

          There got to be some consumer protections available to make sure such gorilla marketing campaigns are not encouraged?

          This is a classic click bait!

          Delivery unlimited- I have an option to cancel and get a refund
          Everyday extra- same thing, can cancel for refund

          But what about woolies mobile for which I already paid for 365 days?! Not happy with woolies, they turned real scammy real quickly

          • levo on 30/05/2023 - 09:21

            @[Deactivated]: It depends on the Terms and Conditions when you signed up.

            You can ask them to cancel your woolworths plan and ask for a refund and if they say no, lodge a complaint with Consumer Affairs in your state.

            • freefall101 on 31/05/2023 - 01:22

              @levo: According to the legalese they sent out with the contract change, the 10% off isn't a part of the mobile plan, it's just a coincidence that they send it through. However I'll be complaining, because it seems a pretty weak standpoint to me.

              This offer does not form part of an Insurance product or Mobile plan. It is an additional offer made available to Everyday Rewards members who hold an eligible product or service. Woolworths reserves the right to amend the Offer at any time without notice. Woolworths reserves the right to cancel the offer with notice.

              Looking on the wayback machine, the mobile site mentioned this early last year so it's not new. But it means I'm not trusting any kind of "rewards" Woolworths offers from now on. Fortunately my mobile was due in September anyway, time to move to a plan with 5G.

          • 811b11e8 on 30/05/2023 - 09:25

            @[Deactivated]: Same signed up for a 6-month plan just for the online discount. I'll be back off to Aldi mobile once it expires cancelling the auto refund.

            Will be asking about refund options for it too.

            • [Deactivated] on 30/05/2023 - 10:44

              @811b11e8: the only reason i switched to woolies mobile is for the 10% discount, which effectively makes my mobile plan pretty much free

              Now that its gone, I will go back to Amaysim or some other long dated plan.

              Very disappointed with Woolies, i gave them a lot of business 150/wk due to all the extra points, 10% discount+ convenience of online shopping- now they are trying to herd people back into stores, such a terrible business strategy- at least they could retain the same promotions for existing customers and make changes to new subscribers / or at renewal

              Back to Coles i go! so long Woolies

      • Spootage on 31/05/2023 - 19:29

        Can confirm it includes Mobile. Got the email today.

  • RefusdClassification on 30/05/2023 - 06:22
    -4

    Now is a good time to nationalize supermarkets.

    All our useless government is says is "Shop around for a better deal". Where can I find a supermarket or energy company that has not massively increased prices over the last 3 years? Nowhere. The solution is always "More capitalism. More competition", according to the ALP and LNP. More competition just means more people ripping you off.

    • Hector on 30/05/2023 - 08:43
      +1

      What a terrible idea

      • techno2000 on 30/05/2023 - 10:32
        +3

        Supermarkets No.
        But we need at least one nationalized bank providing basic banking services with branches and ATM's to keep the rest honest.
        Auspost can be made in to a Bank maybe. Thats an idea.
        Also no need for all these private electricity and Gas companies.What a sham.
        Utilities like water,Gas and Electricity should be public.
        Public transport should be public.
        Medicare should be strengthened not weakened.

  • baskinghobo on 30/05/2023 - 08:04

    Woolworths also stopped allowing refunds since covid. Not sure why people still shop there.

    • Sammy2000 on 30/05/2023 - 08:51

      So did Coles

      • Gervais fanboy on 30/05/2023 - 08:53

        Not really

        Coles still allows refunds, Atleast in Vic they do.

        • Yola on 30/05/2023 - 08:58
          +1

          and rainchecks, unlike Woolies.

    • Kail on 30/05/2023 - 09:26
      +2

      What are you talking about? I've gotten a few refunds since then, both online and in-store.

      • WookieMonster on 30/05/2023 - 13:47
        +1

        I think they were trying to talk about change of mind refunds. I have been to a few Woolworths stores since Woolworths officially stopped change of mind refunds where another customer was trying to do a change of mind refund through the service desk, and every time the customer was firmly told no refunds for change of mind… although there was one situation where a duty manager begrudgingly offered an exchange.

        Refunds required under Australian Conumser Law, Scanning Code of Practice and gift cards failing to activate properly never stopped.

        • Kail on 31/05/2023 - 11:00

          Oh, I've never tried to do a change of mind refund for groceries before.

      • SydBoy on 31/05/2023 - 10:22
        +1

        woolworths don't give "change of mind" refund which they used to give before covid …. !

        day by day woolworths trying to make more money out of people using inflation related high cost … !

        • tomfool on 31/05/2023 - 15:01

          They likely stopped it due to idiots buying tons of toilet paper, pasta, canned goods and then wanting to return it.

  • Ruckmauler on 30/05/2023 - 09:39
    +1

    The more I think about the removal of the 10% discount on delivery - the more I can't help think this is aligned to the purchase of Milkrun (well bits of it) last week and renaming to it from Metro60. Is Woolies trying to drive customers towards Milkrun for deliveries.

    • Gervais fanboy on 30/05/2023 - 09:43

      🤦🏻‍♂️

    • bdl on 30/05/2023 - 16:37

      No

    • WookieMonster on 30/05/2023 - 22:53
      +3

      The way I see it is that Milkrun and Woolworths Online currently serve two different customer types:

      • Milkrun is for people who may live by themselves (or with one other person), do not purchase a lot of groceries each week, want to spontaneously order groceries and are happy to pay for the convenience of having a limited range of goods delivered to them fast (i.e. within approximately 60 minutes).

      • Woolworths Online is more suited for households that want to do a massive grocery shop, are happy to plan ahead and want the groceries delivered to them at a certain time.

      I would be surprised if it was really was Woolworths’ motive to push Woolworths Online customers onto Milkrun, because Milkrun is currently only operated out of Woolworths Metro stores (not Woolworths Supermarkets), which means:

      • Only parts of Sydney, Melbourne, Brisbane, Gold Coast, Canberra and Newcastle are within the current delivery coverage area. (Surprisingly, there are parts of Australia outside of these six cities that have Woolworths Online customers.)

      • Milkrun does not sell the full range of products that may be stocked at a given Woolworths Metro store, which itself sells a smaller range of products than a Woolworths Supermarket. For example, the largest bag of rice you can purchase through Milkrun is 5kg, even though I have seen 10kg bags of rice for sale at some Woolworths Metro stores. If you were wanting to do a major household restock after coming back from a three month holiday, Milkrun may not be the best choice for grocery delivery.

      • Milkrun’s premise is very much tailored towards delivering one or two bags of groceries from a Woolworths Metro to you fast via a delivery partner (i.e. not a Woolworths delivery truck), and this is evident from the lower minimum spend threshold for an order ($20 for Milkrun vs $50 - soon to be $75 - for Woolworths Online). It stays in line with the ethos of Woolworths Metro (a store that is focussed more on convenience instead of covering all your grocery needs) and is quite different from what Woolworths Online tries to achieve.

      • Some products on Milkrun are only available for order at specific times. For example, Woolworths homebrand sourdough bread is only available for order between 8am and 4pm. Even though I can start building a Milkrun order now, if I really want that sourdough bread, I can only add it to my cart between 8am and 4pm tomorrow.

      If Woolworths really wanted to push more people into using Milkrun instead of Woolworths Online, I think a few things would need to happen to Milkrun:

      • Milkrun would need to shift from being exclusively for Woolworths Metro stores to cover both Woolworths Metro and some Woolworths Supermarkets across Australia, which would help somewhat address the current delivery coverage and product range limitations. However, that would mean a change in the ways of working at those Woolworths Supermarkets. For example, a lot of Woolworths Supermarkets would be packing orders for Woolworths Online customers, and staff would be packing multiple orders at once and can take their time picking, as deliveries would take place in certain windows. If Milkrun was introduced, another staff member (who could be restocking shelves or packing Woolworths Online orders or operating a checkout) would need to go around the store and quickly pick up and bag the handful of items, then the items would need to be stored alongside Woolworths Online orders. Hopefully there are short-stay (or direct to boot) parking bays nearby so a delivery driver can get in and out of the Woolworths Supermarket (and potentially the associated shopping centre carpark) quickly.

      • If Milkrun is expanded to some Woolworths Supermarkets, Milkrun would probably need to to implement a limit to the number / amount of groceries you can have in one order to ensure Woolworths staff are not slowed down picking up all the groceries you want and the delivery driver can safely handle all the grocery items from the store to their vehicle to your front door.

      • Milkrun would probably need to make its pricing uniform with Woolworths Online and/or instore pricing at Woolworths Supermarkets or Woolworths Metro, as the standard price for items on Milkrun is a minimum 11% markup compared to the Woolworths Metro instore standard shelf price… although I just did notice that a 500g tub of sliced mushrooms is on special for $6 instore vs not on special for $8.35 on Milkrun (which is a 40% markup). I see this price jacking as a way for Woolworths to charge you a convenience tax for having an employee pack groceries for you. (Prices can also vary between Woolworths Online, Woolworths Supermarkets and Woolworths Metro, but I digress.)

      • Milkrun would need to start accepting payment methods other than Apple Pay and Google Wallet (which would be a particular pain point for OzBargainers wanting to go through their stash of Woolworths Group gift cards and/or Everyday Rewards Dollars).

      I think what I just described Milkrun would need to do to really drive Woolworths Online customers over to it is to basically become an app-exclusive version of Woolworths Online that delivers marginally faster, not as many items and to fewer places…

      The one good thing I will say about Milkrun is that it has a much bigger range of products (and not as much price jacking) when compared with Woolworths Metro on Uber Eats. I think Woolworths is wise to be pushing their own delivery platform, rather than having to deal with an intermediary trying to take their cut for facilitating the sale.

      • Ruckmauler on 31/05/2023 - 10:32
        +1

        Mate! Great analysis.

      • Gervais fanboy on 31/05/2023 - 11:03
        +1

        God damn mate

        Wookie > ChatGPT

  • TechieARG on 30/05/2023 - 10:08
    +10

    Really sad Woolworths, this is not any good for elderly people and people who cannot go to the store.

    • CascadeHush on 30/05/2023 - 11:39
      +6

      Or anybody with health or mobility issues or anxiety in public places.

      Now I have to weigh up whether it's worth spending an extra $30 a month to get my groceries home delivered, or put up with the anxiety and physical pain of shopping myself.

      On the plus side, my local veggie barn just got a lot more attractive in comparison, but that only really helps them, not me.

  • lddv04 on 30/05/2023 - 10:59

    As long as the "buy 9 longnecks and your 10th is free", stays.

  • howie on 30/05/2023 - 13:34
    -1

    Who will Woolies offload all of their [almost] out-of-date product and mushy fruit/veg to now that a lot of online shoppers will make alternative arrangements?

    Customers who haven't left in protest will be going in-store and checking use-by dates very closely. More wastage; less profits.

    There's a lot of hate comin' your way Woolies. Feckin' eejits!

  • Antikythera on 30/05/2023 - 13:38

    can some ELI5 the everyday extra program to me? apparently I have access to it for free, as employee benefit from an associated business, but I dont know if i've ever even used it.

    I get a monthly 10% off from the Mobile plan bonus. does Everyday extra entitle me to another 10% off a month that I haven't been using?

  • megaclix on 30/05/2023 - 14:30
    +5

    Has Woolies literally given up on us consumers.

    Once upon a time, I used my local iga corner store for essentials only. But now, I'm seeing they are consistently cheaper than Woolies.

    Let's back this up with some examples. Mainland butter, 375g. $7.50 (down from $8) at Colesworth vs $7.20 (down from 7.50) at Iga. Bega sliced cheese 15 pack, $7.00 at Colesworth, vs $5.70 at IGA (and it has been that price for ages now).

    Plus, I can still get the reusable plastic bags at IGA rather than those pathetic single use, bulky and more expensive paper bags.

    I feel as though Colesworth are at war with the consumer.

    • franco cozzo on 31/05/2023 - 06:13
      +1

      colesworth=grocery mafia

      already ditched 95% of our spending with them and now solely use aldi, local butcher, grocer, deli & grocery outlets. amazon just for paper products.

      saving a lot by doing it this way, better produce and taking away thousands from the duopoly/cartel

    • samfisher5986 on 31/05/2023 - 10:30
      +1

      This seems misleading.

      I checked some local IGA's for that butter and they all do what IGA's do best, being 10-20% more expensive then Coles/Woolworths.

      Yes you can occasionally find an IGA that has a few products cheaper but 99% of the time this is just different contract start/end dates and they have yet to have the price rise.

      IGA has never tried to have prices match or cheaper then Coles/Woolies therefore there is no reason for anyone to suggest they could be cheaper.

      • megaclix on 31/05/2023 - 15:13

        Guess I'm lucky - my local IGA's (I have 2, different owners) both appear to have the same pricing.

        Just today, needed dog food. My Dog, Fillets in gravy, 6 pack. $6.50 at IGA. $9.50 at Woolies, $10.00 at Coles.

  • Mrgreenz on 30/05/2023 - 15:33
    +1

    You make resonable points,

    WW subscription is really well hidden once you sign up. While your at it pencil a complaint from me in regarfs to refunds being given as coupons with minimum spend limitations.

  • umoddbro on 30/05/2023 - 20:08
    +1

    What's new, they're just jumping onto the bandwagon like the rest of the companies blaming 'inflation' by charging more and delivering less.

  • em on 30/05/2023 - 21:44

    I already wanted to cancel after a partner driver only delivered half an order the other week, and Woolworths didn’t refund me the full amount of what was missing. We live close enough to a nice Woolies that I don’t mind going in store when I can’t find what I need at foodland or Coles. And we’ve started shopping at a farmer’s market on the weekend for fruit, veg and bread.

  • freefall101 on 31/05/2023 - 01:34
    +8

    Seems odd to me to create this really good ecosystem tying customers to them, then burning it all down. Until I remembered they'll be listening to some MBA who's told them that it'll most sales in FY24 and screw anything past that.

    Personally I was fully in on Woolworths. The 10% discount meant I'd rather just get it delivered from them than travel to Aldi, Coles has such a crappy website I try not to use them even when they're cheaper. But now I have no use for Woolies, I live closer to Aldi and Coles and I spend a fair amount on Amazon. So I'm happy to dump them.

  • SydBoy on 31/05/2023 - 08:06
    +2

    I cancelled Woolworths mobile and as more people cancel it then only they will realise that plying with people pocket isn't that great as consumer now days smart and OZB is there to find better deal.. !

  • 0806449 on 31/05/2023 - 12:34

    It's all about profit.
    Cancel the sub and use the saved money and buy Woolies shares.

    They stop free plastic bags and made us pay for them.
    Then they were never recycled and just sat in warehouses.

  • MITM on 31/05/2023 - 12:57
    +1

    Should call "A Current Affair" - oh, wait - Colesworth are clients.

  • cnrmlj on 31/05/2023 - 13:40
    -1

    Not ideal, but seriously, even at the new fee and ignoring the bonus points, you only need to spend $58.33 once a month, get your 10% discount and it pays for itself. We spend about $300 on our 10% off shop each month so save $360 per year and will now pay $70 per year for the privilege of saving $290 net.

    We don't shop online / get it delivered / do click and collect so don't care about that change. I actually don't get the business case for that as it must cost them more than they make to have someone spend an hour filling a trolly for someone and all the stuffing around that would go with it.

    • wisdomtooth on 31/05/2023 - 16:44

      I actually don't get the business case for that

      More people in store = bigger stores, less predictable sales, bigger inventory, higher capital costs, more service staff required, etc, etc.

      Online sales are a bonanza for them. That's how Amazon killed so many bricks and mortar businesses.

    • em on 01/06/2023 - 10:30

      Minimum spend for an online order is now $75, not $50. Plus bag fee. Would rather not pay a subscription considering Coles does $4 delivery which will probably work out the same for us.

  • Flying Ace on 31/05/2023 - 13:50

    I can't help thinking people must spend a) more money, and b) more time doing online shopping, as opposed to just going in store?

    More money because you can't always avail of specials or mark downs that occur in-store, and more time because you still have to sit down at a computer or a phone and compile your order. Am I wrong?

    • linkindan on 31/05/2023 - 14:37
      +3

      Insanely wrong.

      The same specials in store are available online, plus online only specials. Further, you can purchase specials during the week they’re on sale, for pickup the following week - meaning you could put in two smaller orders for collection on the same day at the same time, taking advantage of both weeks specials.
      Also, there are often online promo codes available which obviously can’t be used in store.
      In the case of Coles, Liquorland specials are available online and count towards any minimum spend and bonus points offers.
      In the case of Woolworths, my experience with ordering fresh produce has been, for example, ordering three sweet potatoes sold per piece at 98c while being $2.90/kg in store. The weight comes to 2.2kg, yet I’m only charged $2.94

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