PSA - Australia Post to Start Digital "We Missed You" Notifications if Parcel Matches to Mypost Account

AssociatedHamBoi69 @ Australia Post on 24/05/2023 - 16:15
Last edited 24/05/2023 - 16:16

Just a PSA and heads up guys.

We're starting to remove handwritten 'sorry we missed you' cards – a change aimed to provide a better customer experience, reduce paper waste, and improve efficiency and convenience.

From 26 June, parcel receivers who have registered with MyPost will be updated about their parcel with digital notifications. If we've attempted delivery but no one was home, we'll let these customers know via email, the Australia Post app, or by SMS.

Customers receiving parcels can customise how they receive notifications from us within their notification preferences, so they receive the information in the way that suits them best.

Parcels which we’re unable to match to a MyPost Account will still receive a physical collection card.

More info here

Just a PSA!

General Discussion Parcel Delivery

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Comments

  • Hybroid on 24/05/2023 - 16:21
    +6

    Sign up for a free 24/7 parcel locker if it's convenient for you: https://auspost.com.au/receiving/collection-points/use-a-247…

    • kerfuffle on 24/05/2023 - 16:51

      Going by the one near my work in the inner city, seems many people fail to collect it within 48 hours.

      • [Deactivated] on 24/05/2023 - 17:09

        I had a recent parcel bypass allocation to a locker & go straight to the P.O as no spare lockers were available in the week before Mother's Day

  • RichardL on 24/05/2023 - 16:26
    +16

    So Auspost doesn't even need to get out of their vehicles/ring the doorbell to 'attempt' delivery now.

    • Subere on 24/05/2023 - 16:27
      +1

      They never do for all those "failed attempts" anyway

    • AssociatedHamBoi69 @ Australia Post on 24/05/2023 - 16:27

      The process for parcel delivery will remain exactly the same, with Posties and Drivers still required to knock three times and prove they attended the address via GPS tracking. Removing the need for Posties and Drivers to stop and handwrite cards will also allow them to cover their routes more efficiently.

      Yes yes, I know they don't knock 3 times always, but it's what they are supposed to do.

      • [Deactivated] on 24/05/2023 - 17:05
        +3

        2 times

      • CurlCurl on 24/05/2023 - 18:02
        +1

        The process for parcel delivery will remain exactly the same, with Posties and Drivers still required to knock three times and prove they attended the address via GPS tracking.

        What a load of crap.

        • Cheaplikethebird on 25/05/2023 - 08:59

          I have a very loud bell and work from home. They don't do shit, half the time I don't even get a SWMY card. The current contractor at least takes it to the closer post office so I haven't bothered complaining yet.

          • winesellersdirect on 30/06/2023 - 11:37
            +1

            @Cheaplikethebird: If you don't complain they get away with this. As a retailer we encourage all customers to provide feedback as it helps them learn who is delivering correctly or not.

    • Seraphin7 on 24/05/2023 - 17:06
      +5

      So Auspost doesn't even need to get out of their vehicles/ring the doorbell to 'attempt' delivery now.

      Won't even need to leave the depot!

  • Gnilgorf on 24/05/2023 - 16:45
    +1

    Ooooh well good to know~

    This is a bit anecdotal, but ever since we signed up to their MyPost service, and missed a parcel, we've used the app to go pick up the parcels. Haven't had any issues with it so far. So used to it in fact, that we forget they leave the card. And more often than not find the missed delivery card wedged in our security door days later…Whoops…

  • kyle on 24/05/2023 - 17:11
    +3

    I haven't got a card in ages. I just get the tracking in the app saying the parcel has gone to the PO.

  • CyberMurning on 24/05/2023 - 17:59

    Hate the card. Really is that hard to press the bell and wait 10 secs
    And my entrance is very secure no one can see stuffs in front of my door why not just leave then there. Seriously.

  • Wiadro on 24/05/2023 - 18:27

    i put a note on my door to not take parcels to the PO but to put them in my parcel letterbox

  • iCandy on 26/05/2023 - 09:42

    I recently had a courier delivery from Omniparcel. I specifically wrote in the instructions to driver NOT to leave the parcel as I live in a spread out complex. They left the parcel just inside the front gate where everyone in the complex, their visitors and tradesmen can pick it up.

  • AssociatedHamBoi69 @ Australia Post on 29/06/2023 - 10:41

    Update: This trial will now move to WA customers.

    Following our pilot to reduce our use of 'sorry we missed you' cards in May, we have decided to expand our trial to include MyPost customers located in Western Australia. As we get further information and feedback about this service, we will continue to build on its functionality, ahead of a national rollout.

    From 3 July, Western Australian parcels receivers who have registered with MyPost will get a digital collection notification via email, SMS or the AusPost app when their parcel is ready for collection, if an attempted delivery was made but no one was home.

    Paper cards will still be left as usual for customers who don't have a MyPost account.

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