Uneconomical Return Process for Man Utd Direct AU Store

aaronaldo on 09/04/2023 - 20:20
Last edited 10/04/2023 - 17:49

Bit of a rant….

So I purchased from the "Manchester United Direct AU" store with the understanding that they have a return process. Based on the name, I thought they would have a base in Australia, at least for the return process. Boy was I wrong…. I was made to return to the UK, with a return cost of AUD $34.60 for a jersey.

Hopefully this can serve as a warning to anyone else thinking of purchasing from this store in the future if they also thought there is a return process that is worthwhile.

EDIT: So apparently some people are not clear on which store I was referring to. It is https://store.manutd.com/

Here is the link to their return policy: https://store.manutd.com/en/return-information/ch-1402

General Discussion

Related Stores

Manchester United Football Club
Manchester United Football Club

Comments

  • jjjaar on 09/04/2023 - 20:24
    +1

    Did you check the return policy before ordering? Did you have to return the item?

    • aaronaldo on 09/04/2023 - 21:23
      +1

      Return policy didn't mention anything about return postage cost being free or at buyer's expense. It gave the impression that it was a "no questions asked" if returned within 14 days. While I expected possible return cost, I didn't expect needing to send to the UK and costing a whopping $34.60. With a name consisting of "Direct AU" I thought they would have a local presence of sorts

      • 7ekn00 on 09/04/2023 - 21:28
        -2

        Where did you think a UK based team, playing sport in the UK would base their merch store?!?

        • aaronaldo on 09/04/2023 - 21:44
          +5

          Seeing that they sell their products in reseller stores Australia wide and has "Direct AU" in their online presence, I wouldn't say it's unreasonable for me to think they also have an Australian presence for their direct sales.

      • [Deactivated] on 09/04/2023 - 21:33
        +3

        There is no such store

        • Grunntt on 10/04/2023 - 08:11
          +3

          Would have been useful for the OP to include a link to the store they refer to as I can't locate any site with that name.
          One or two sites are almost similar but, if the OP is trying to warn people, they really need to be a lot more accurate with the details.

          It would also enable us to read the delivery/returns policy to see if the OP actually has a legitimate complaint or not.

          • [Deactivated] on 10/04/2023 - 10:20
            +1

            @Grunntt: Similar to the Chemist Warehouse ranter but this is at a made-up store

            • aaronaldo on 10/04/2023 - 17:48

              @[Deactivated]: Sorry. I thought adding it to the "related store" is enough. Here it is: https://store.manutd.com/

              Confirmation email I get has them calling themselves "Manchester United Direct AU"

              • [Deactivated] on 10/04/2023 - 18:57

                @aaronaldo: lol

                You must be really scratching the bottom of the barrel for forum content/PSAs.

      • aaronaldo on 10/04/2023 - 17:56

        Apologies. Re-reading their return policy, it does say returns are at buyer's expense. It does however require me to use their preferred courier rather than find my own courier.

        • Grunntt on 11/04/2023 - 08:37

          By the way - whilst browsing their delivery policy it states "Unless otherwise stated, all items are shipped from the United Kingdom" so it's probably worth your time to read these a little more closely.

          It also does not state you must use their preferred courier - only that delivery costs will not be returned to you if you did so.

  • SF3 on 09/04/2023 - 20:37
    +22

    Manchester United Direct AU = 1
    OP = 0

  • Bafranz on 09/04/2023 - 20:45
    +4

    Bit of an own goal really

  • [Deactivated] on 09/04/2023 - 20:50

    You're kidding, right?

  • MS Paint on 09/04/2023 - 20:52
    +11

    Lol. What a Messi.

  • Wiadro on 09/04/2023 - 20:57
    +3

    if you ordered it via paypal, put a claim through them and then call them, they may credit your account for the shipping

    • MeesusEff on 09/04/2023 - 21:26
      +3

      They cancelled refunded returns a whole ago

      Our Refunded Returns service is coming to an end. Starting 27 November 2022, PayPal will no longer accept refund requests for return shipping costs.

      • aaronaldo on 09/04/2023 - 21:27
        +1

        Yup. Got me excited for a moment then I saw this:

        https://www.ozbargain.com.au/node/727047

        • MeesusEff on 09/04/2023 - 21:37

          Never used it myself but it was a nice lil 'insurance' to have. I'm guessing it probably got abused though

        • Wiadro on 09/04/2023 - 22:22
          +1

          i returned something in feb this year after a long dispute with the seller, PayPal kept telling me i had to send it back, while the sellers T&C say they cover it, i called Paypal and explained it and they credited my account the shipping cost

      • UsernameChecksIn on 09/04/2023 - 21:36

        TF

  • caramellokoala on 09/04/2023 - 21:02
    +7

    Why didn’t João Cancelo your order

    • aaronaldo on 09/04/2023 - 21:46
      +4

      Thanks. Like I mentioned above though, it was more a rant and a PSA for others. They didn't do anything illegal, but they probably know their return policy is not really usable for those in Australia

      • deme on 10/04/2023 - 09:51

        So I purchased from the "Manchester United Direct AU" store with the understanding that they have a return process. Based on the name, I thought they would have a base in Australia, at least for the return process.

        Sounds misleading.

  • Gervais fanboy on 09/04/2023 - 21:21
    +2

    Well it sounds like a Juan off anyways, I doubt it really Mata’s

  • Jimothy Wongingtons on 09/04/2023 - 22:30
    +4

    Did you see that ludicrous display last night?

    • jjjaar on 09/04/2023 - 22:33
      +1

      Thing about Arsenal is they always try and walk it in.

    • Gervais fanboy on 09/04/2023 - 22:34
      +1

      I am soo tempted to comment but I am a Chelsea fan myself so… 😞😔

      • Jimothy Wongingtons on 09/04/2023 - 22:49
        +1

        Chelsea

        You're having a laugh int'ya?

        • Gervais fanboy on 10/04/2023 - 09:56
          +1

          Frank-ly speaking, it’s been horrible.

  • Mechz on 09/04/2023 - 22:37
    +6

    Should have just sold it on Marketplace to someone else who's a fan of Olympic level diving.

  • aaronaldo on 10/04/2023 - 07:58

    Look at you lot coming out of the woodwork, pockets brimming with jokes. I think this shows there's a lacking of EPL deals on ozbargain

    • Ughhh on 10/04/2023 - 11:01
      +1

      You gonna link the store or what?

      • aaronaldo on 10/04/2023 - 17:52
        +1

        Tough crowd. I guess linking it in the related store section is not enough for some. https://store.manutd.com/

        • Ughhh on 10/04/2023 - 18:17

          Probably because we don't want to make assumptions, as it doesn't seem to say "Direct AU Store" anywhere? Nothing suggest it's a based in Aust, it's not even a com.au website…

  • lew380 on 10/04/2023 - 16:09
    +1

    Should a shop be held liable for the OP selecting the wrong size? Sometimes you just have to live with your mistakes.

    • aaronaldo on 10/04/2023 - 17:51
      +1

      Never said they were liable, but like many online stores, they give the impression of free exchange to entice people to choose them instead of going to a brick and mortar stores where you can try before you buy

      • lew380 on 12/04/2023 - 08:34
        +1

        I can agree with you, a little misleading but that is always the case for online stores, returning things can be a pain. This is the problem when online, just because you can order it, doesn't mean you can get all the perks from being in the same country. Especially in aus as we are so isolated.

  • The Value on 13/04/2023 - 23:24

    They're great at soccer.

  • Feeblely on 14/04/2023 - 05:11

    Can't see"Direct AU Store" anywhere, and whole website screams international/overseas.

    • aaronaldo on 14/04/2023 - 19:28

      It was in the confirmation emails they had sent me. That said, my opinion when posting was skewed by my emotions. I agree I made the mistake of not checking properly before buying.

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