Any Amazon Employees or Reps on OzBargain

easternculture on 01/04/2023 - 20:34
Last edited 01/04/2023 - 20:40 by 1 other user

Amazon closed my account on the basis that they were unable to verify my debit card payment method.

I explained to them that debit cards do not generate statements. I sent them a bank statement with my details also showing the last 4 digits of the debit card from a recent purchase via the card.
This is how its reflected on bank statement

They then emailed me and said based on the information provided , they closed my account . Lol WTF.

I also had $245 gift card balance

Would appreciate if any amazon employee is on ozbargain that can help with this matter.

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Comments

  • Wiadro on 01/04/2023 - 20:35

    debt cards do not generate statements

    what do you even mean?

    • easternculture on 01/04/2023 - 20:36
      +3

      Credit cards have credit card statments.
      Debt cards do not. The expense just shows on your bank statement.

      They wanted a credit card statement for a debt card

      • Bafranz on 01/04/2023 - 20:39
        +1

        Debt or debit?

      • Frayin on 01/04/2023 - 23:18
        +5

        Don't worry OP, your thread makes complete sense. Not sure where there is to get lost….

        Definitely keep trying. What a stupid situation to be in.

  • boomramada on 01/04/2023 - 20:41

    debit card

    Pre-paid debit card?

  • deme on 01/04/2023 - 20:56
    +1

    https://www.fairtrading.nsw.gov.au/

    • easternculture on 01/04/2023 - 20:57

      As a last resort. But hopefully someone here can help

  • iamherenow on 01/04/2023 - 21:04
    +2

    showing the last 4 digits of the debit card from a recent purchase via the card

    Your recent purchase is over a year ago?

    • easternculture on 01/04/2023 - 21:06
      +1

      Dont use it much.

      Usually buy discounted amazon gift cards to buy items

      But thats not the issue. The issue is debit cards dont have statements and it seems they closed my account on the basis that i could not provide a statement for my bank issued debit card because they dont exist lol

  • HardQuiz on 01/04/2023 - 21:20
    +1

    What triggered this ?

    • easternculture on 01/04/2023 - 21:22

      2 x Samsung S23 orders

      • AustriaBargain on 01/04/2023 - 21:25
        +4

        Did you recently open the account or have no previous orders? Might have triggered their fraud department ordering two flagship phones at once.

        • easternculture on 01/04/2023 - 21:28

          Had the account since 2018

          Many many orders

          • HardQuiz on 01/04/2023 - 21:40

            @easternculture: Prime?

            • easternculture on 01/04/2023 - 21:40

              @HardQuiz: Correct

              • HardQuiz on 01/04/2023 - 21:48

                @easternculture: Strange.

                Did you login from a different device recently? or were there any recent changes to your payment details?

                • easternculture on 01/04/2023 - 21:49

                  @HardQuiz: Nope
                  Same device
                  Same payment details

                  • HardQuiz on 01/04/2023 - 21:51

                    @easternculture: Yeah very strange.

                    Please keep us updated on how you go.

                    • easternculture on 01/04/2023 - 21:55
                      +1

                      @HardQuiz: Will do

                      Amazon have a history of closing accounts for weird reasons

                      I remember the days of having amazon affiliate account. I have over $2000 USD and one day they emailed me saying they closed my account for violating their policy , cant remember exactly but mentioned they adult services, go figure . 🤣

                      But anyways , seems like i may have to go fair trading way and then small court tribunal for $250 bucks. Im sure it will cost them thousands 🤣🤣 but again can ask for compensation to be paid in my claim

                      • AustriaBargain on 01/04/2023 - 22:25

                        @easternculture: I pray every night that Amazon doesn't audit my affiliate sites again. You were making $2000 USD a month from your US affiliate site? That's pretty good champ.

    • Maths Debater on 02/04/2023 - 13:35

      Anti Money Laundering is my guess.

  • Mokr on 01/04/2023 - 21:22
    +2

    I live in Austria and made a purchase on Amazon.de with a debit card. Five minutes after that I received a mail that my account is on hold due to suspicious activity detected on it. Documents that I submitted were not enough initially. I used the guidance from the top post here and after re-sending my data two times, I was contacted back by '[email protected]'. Additionally to everything (passport selfie, debit card selfie and online banking screenshots) they required a Utility bill as well. After sending my utility bill (name, address and phone visible on it), my account was unlocked. Thanks to the author

    • FilminDylan on 02/04/2023 - 09:14
      +4

      Jesus, did they want your first born too? They’re a freaking online shop

  • ninohax on 01/04/2023 - 22:02
    +3

    What naughtiness were you upto? Something definitely has triggered their fraud detection system.

    • easternculture on 01/04/2023 - 22:07
      +1

      Spending $2k on samsung S23 phones

      Then i get this

      Hello,

      We have detected unusual payment activity on your Amazon account. For your protection, we have temporarily placed your account on hold and any pending orders or subscriptions on hold as well.

      If we are unable to confirm your payment information within 72 hours, your pending orders will be canceled. Your account will remain on hold until we are able to confirm that you are the authorized owner of the payment method used in the recent transaction..

      To restore access to your account, sign in and follow the on-screen instructions. Once you have provided the required information, we will review it and respond within 24 hours.

      We are sorry for any inconvenience this may have caused.

      Sincerely,

      Account Specialist
      Amazon.com.au

      And today i get this

      Hello,
      After a review of your details, we have determined it necessary to close your Amazon.com.au account. Any pending orders have been canceled.
      We may not reply to further emails about this issue.
      Sincerely,
      Account Specialist
      Amazon.com.au
      http://www.amazon.com.au

      • Neoika on 01/04/2023 - 23:01

        Isn't $2k in giftcard as well? You lost over $2k.

        • easternculture on 01/04/2023 - 23:02

          That was supposed to all go on my card.
          But since they closed the account, the order has been cancelled

          • Neoika on 01/04/2023 - 23:04
            +1

            @easternculture: Maybe you have a long history of using giftcard to pay, but not here for this $2k order. It looks like a stolen card to them.

            • easternculture on 01/04/2023 - 23:08
              +1

              @Neoika: I gave them proof. They didnt accept it.

              Im just pissed that they never returned the $245 gift card which essentially is robbery and thats not ok.

              • Neoika on 01/04/2023 - 23:20
                +4

                @easternculture: Sorry to be impolite, based on you activities and comments in the Vanilla VISA deal, I can't believe you would have used cash on a debit card to pay, rather than eGC converted from Vanilla VISA. You are way above an averager.

                • easternculture on 01/04/2023 - 23:23

                  @Neoika: The vanilla cards are to be used on bills, council rates, PHI, car insurance etc which exceed the amount of cards i managed to get

                  Personal expenses are excluded in vanilla GC purchaces

              • toasty on 01/04/2023 - 23:21

                @easternculture: Lodge a complaint with AFCA about the $245 gift card balance. It’s free and fairly efficient.

                https://www.afca.org.au/make-a-complaint

                • easternculture on 01/04/2023 - 23:26
                  +5

                  @toasty: They dont fall under afca.
                  The complaint needs to be with fair trading.

                  I wish they fell under ombudsman authority as the complaint process will cost them thousands of dollars according to an inside source i know

                  • toasty on 01/04/2023 - 23:29

                    @easternculture: You’re right.

                    I was just editing my earlier comment to say unfortunately doesn’t look like AFCA would accept the complaint.

                    Pity.

                    • easternculture on 01/04/2023 - 23:33
                      +3

                      @toasty: With ombudsman you have the upper hand.

                      Companies that fall under ombudsman will resolve the matter immediatly to avoid the expensive process they have to follow which is also time consuming for the company.

                  • UsernameChecksIn on 04/04/2023 - 19:13

                    @easternculture: How high in the thousands

  • 7ekn00 on 01/04/2023 - 22:51
    +9

    Don't think we are getting the whole story ;)

    Guessing something funky with delivery address postcode not matching payment method postcode :/

    • iNeed2Pee on 01/04/2023 - 23:24
      +1

      I agree, something not quite adding up here.

      • easternculture on 01/04/2023 - 23:27
        +1

        Just a huge purchase from the normal sub $20 purchases i always make

        • iNeed2Pee on 01/04/2023 - 23:31
          +1

          The problem is, unless it is something minor like a return or refund, Amazon is a dead end when it comes to someone "of significance" in an escalation department.

        • Wiadro on 01/04/2023 - 23:34

          this is the red flag.

          • easternculture on 01/04/2023 - 23:36

            @Wiadro: But you cannot justify closing an account within 24hrs of a red flag.

            I didnt even get a phone call to explain.

            • DoctorCalculon on 03/04/2023 - 19:36

              @easternculture: Do you have other Amazon accounts with delivery addresses that were also used on the orders placed via the account that was closed?

            • USER DC on 03/04/2023 - 20:12

              @easternculture: Some companies close account straight away without even any red flag, At least you had a chance in that 24 hrs to use those gift card to buy an item. (i.e. IDK if they would have had processed that order or not though)

              • easternculture on 03/04/2023 - 21:36

                @USER DC: This is why fair trading exists.

                Ive lodged a complaint and will take them to small court tribunal if i have to 🤣🤣

  • MS Paint on 01/04/2023 - 23:15

    Don't you work for Telstra (or am I confused)?

    If yes, surely you could get cheap s23s @ Telstra,

  • payless69 on 02/04/2023 - 08:27

    Looks like Jeff is finally settling his divorce?

  • lostgoat on 02/04/2023 - 09:58
    +1

    I've done it before like use XX prepaid cards or take out your max quanity on XX acs .
    They probably have called you out for being a Naughty Boy .

  • gyrex on 02/04/2023 - 13:00

    I had to contact Amazon support recently because I couldn't make a purchase using their parcel collect service. I'm a prime member and assumed I'd be treated with some level of importance but no, the support was less than useless, in fact it was the worst support experience I've received over the past 5 or so years. Nonchalant, uncaring, sarcastic, insincere and incompetent. I sent an email to their support centre complaining about the support which has, to this date, still been unanswered.

  • bamzero on 02/04/2023 - 14:18

    That sucks. Did you only add this card as a first time payment method for this order?

    I'm sure Amazon sees it's fair share of accounts getting hacked and stolen credit cards added for large purchases so I guess I can understand why it might trigger but their handling of it is terrible, especially finishing their closure email with "We may not reply to further emails about this issue." so basically closed and too bad, don't bother contacting us again.

    Hope you get a good result.

    • easternculture on 02/04/2023 - 16:45

      Card has been on the account for at least 3 months

  • Webber000 on 02/04/2023 - 15:38
    +2

    I think part of the reason they closed it is because your proof (bank statement) is a year old and shows you had a balance of $10.
    How would you pay $2000 for phones if your balance was $10? Your proof basically tells them you are a scammer or have stolen the card and old statement details or the payment will somehow get reversed by the bank as a chargeback etc.
    Can you not provide them with a more up to date statement (even if it means going to woolworths and spending $1 now so you can show them the last four digits of your card and a screenshot of that transaction and your balance today where you can afford the phones).

    • easternculture on 02/04/2023 - 16:43

      I sent them one with a spend in january but they still didnt accept it

      • DoctorCalculon on 03/04/2023 - 22:31

        but they still didnt accept it

        Did they provide a reason for the rejection?

        • easternculture on 03/04/2023 - 22:35

          Thank you for your response. We have reviewed the information you provided but we were unable to verify ownership of your master card payment ending in XXXX because the document provided did not prove card ownership. Please send us a document that includes name, address, last four digits, and transaction details of the card used. Your account is still temporarily on hold.

          • DoctorCalculon on 03/04/2023 - 22:44

            @easternculture:

            verify ownership of your master card payment ending in XXXX because the document provided did not prove card ownership

            How are you supposed to prove card ownership via the bank statement?
            I don't know of any bank that actually prints out the card number. Only the account number is shown.

            Please send us a document that includes name, address, last four digits, and transaction details of the card used.

            LOL!

            • easternculture on 03/04/2023 - 22:48

              @DoctorCalculon: See the link i attached in OP

              Shows last 4 digits of card in bank account statement

              • DoctorCalculon on 03/04/2023 - 22:54

                @easternculture:

                Shows last 4 digits of card in bank account statement

                Yes, I saw that. That should have been reasonable enough proof.

                It sounds like they are being very pedantic. They want to see the redacted card number on the first page under your name and address.

                • easternculture on 03/04/2023 - 23:00
                  +1

                  @DoctorCalculon: Lets see what fair trading say.

                  Can also ask for compensation for any price difference for the 2 x s23 phones phones i had on the account.

                  Hopefully they will get fined for not having a proper complaint resolution process that complies with ACCC standards

              • Webber000 on 04/04/2023 - 17:45

                @easternculture: Send it again but highlight the details they are asking for?
                Chances are if you make it easy for them and get a different person look at it they will accept it!

  • spackbace on 02/04/2023 - 15:56
    +3

    https://www.ozbargain.com.au/comment/13561023/redir

    easternculture on 29/03/2023 - 15:17
    Got 2 orders of a plus and ultra on my account via prepaid card

    Now i have 5 days to decide which one i want and change payment method

    Why would you need to change payment method if the debit card was ok?

    • easternculture on 02/04/2023 - 16:42

      Prepaid card is not a debit card

  • easternculture on 02/04/2023 - 17:45
    +1

    Just logged in my account and it shows the following message

    More Information Needed
    The information you supplied was reviewed by Amazon but we cannot remove the hold on your account at this time. For details, check for an email or text message from Amazon describing next steps. Please contact us for further concerns.

    Also just recieved a declined payment method email on amazon

    So the account is still there.

  • jonkvh on 03/04/2023 - 08:44
    +3

    Waiting to see how this one turns out. Grabs popcorn…

  • UsernameChecksIn on 04/04/2023 - 19:20

    Unfortunate :(

  • easternculture on 11/04/2023 - 16:25

    This issue is now being handled by Fair Trading

  • easternculture on 12/04/2023 - 17:23
    +4

    Amazon account has been reinstated thanks to fair trading

    • DoctorCalculon on 12/04/2023 - 21:25

      Thanks for sharing your painful experience.

      Was Amazon AU actually fined for their conduct?

      • easternculture on 12/04/2023 - 21:54

        Dont know. Will have to ask the fair trading staff who handled the complain

    • nokia3660 on 13/04/2023 - 11:39

      glad it was resolved finally. Did Amazon offer any compensation for the trouble?

    • Webber000 on 13/04/2023 - 16:22

      So they re-instated it without even asking you to provide more ID!
      If so shows they didn't need it in the first place!
      Thanks for the update.

      • easternculture on 13/04/2023 - 19:56
        +1

        No ID.
        I just complained to fair trading.
        The day fair trading spoke to them, a few hours later account was active

        • virhlpool on 09/06/2023 - 22:22

          What details did you have to supply to fair trading? Just curious.

          • easternculture on 09/06/2023 - 22:43
            +1

            @virhlpool: Amazon account email
            Name
            Address
            DOB
            Phone number
            Details of complaint

    • Blok on 14/08/2024 - 12:12

      Hey Amazon caught me closing my account today. Can you share some info in regards of reinstating your account from Amazon? Like when I lodge complain on Fair Trading what contact of Amazon should I put in because they dont have a phone number.

  • I Smell Pennies on 13/04/2023 - 19:47

    Interesting 😳

  • I Smell Pennies on 13/04/2023 - 20:53

    Glad you got your account back mate! Now let’s get some more freebies.

    • easternculture on 13/04/2023 - 21:52
      +1

      Yeh missed out on a few

      How can i join the pre- ozbargain posting club

  • AkuroPlays on 21/04/2024 - 16:30

    Seems this happened to me today - I bought an expensive phone and they are now doing the same thing.

    I'll try my luck with the form, and may move on to just contact fair trading if that worked for you Easternculture.

    • easternculture on 21/04/2024 - 16:33

      Lol. Not sure why they ban accounts with expensive purchases

      • AkuroPlays on 21/04/2024 - 23:34

        so annoying, had like 70$ gc balance so a bit annoyed (not as bad as other people).. i'll keep ya posted.

      • AkuroPlays on 23/04/2024 - 14:52

        @easternculture you still remember how long it took fair trading to deal with this issue?

        • easternculture on 23/04/2024 - 15:44
          +1

          About 2 weeks. It's 1 week till they get to process complaint, then a few days for Amazon to respond to it

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