Qantas Flight Credit - Anyone Able to Get a Refund from Qantas?

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Qantas

• 

  realaaa on 06/03/2023 - 16:30

  do they expire those vouchers? I should have it somewhere actually.. thanks for posting this! good reminder

  • 

    jlim87 on 06/03/2023 - 16:46

    Yeah they do. And I also read somewhere in another ozbargain thread that the voucher code may also expire before the expiry date and that you may have an additional annoying step to call them to generate a new code.

    Do you plan to use the voucher and have you ever requested a refund?

    • 

      realaaa on 06/03/2023 - 17:31

      yeah, I kind of forgot about it, and of course it's a dick move to be honest to let them expire

      Covid isn't finished yet, right??

      I'd be maybe happy with vouchers expire, at the same time as all the BS with Covid :)

      so yeah let's see what they say ..

• 

  JimmyF on 06/03/2023 - 17:09

  and I've been emailing (with no response) and calling Qantas for over a year about once every month or so and I have yet to receive a refund.

  Clearly not taking the hint from Qantas…. It is a flight credit, no refund will be given. Many threads on here about people asking for a refund, not happening. Best to book a flight before they expire.

  • 

    jlim87 on 06/03/2023 - 19:05

    +1

    "Important Information - If you are entitled to a refund of your original booking under the Conditions of Carriage, your Qantas Pass is refundable, until you start using it and before the expiry date. Contact us for more information, including how to obtain a refund."

    I'm entitled to a refund, and they've confirmed each time that I am entitled and they apologize and put a refund request in.

    They make it hard to get a refund on purpose, and obviously I'll find some way to make use of it or sell it before the end of the year, but saying that "it's a flight credit, no refunds will be given" isn't a fact.

    • 

      JimmyF on 06/03/2023 - 19:10

      -1

      I'm entitled to a refund

      The keyword in the statement you supplied was IF you are entitled. Did you book a fully refundable ticket in the first place? If not, then you are not entitled to a refund, but a 'credit' instead, as your original booking under the Conditions of Carriage didn't allow for a refund.

      but saying that "it's a flight credit, no refunds will be given" isn't a fact.

      Those that booked tickets that COULD be refunded under the original Conditions of Carriage, did so years ago instead of taking a credit. Those left around today, generally didn't have a fully refundable ticket in the first place.

      So did you have a fully refundable ticket or was it a 'saver' fare? If the later, then you'll never see a refund, so book a different flight.

      • 

        jlim87 on 06/03/2023 - 19:39

        +2

        It was fully refundable business class fares, as we often get the highest class because it's a business expenses and we avoid saver fares as we prioritise status credits to maintain our platinum status, and we often change our dates for business reasons.

        We didn't attempt a refund in 2020 since Qantas at the time was getting hammered with refunds and was told multiple times that it's fully refundable, so we thought we'd wait with requesting those refunds. That was our only mistake but it still doesn't change our entitlement, and and I'm still being told we're entitled to it when we speak to them.

        The only thing is that customer service can help with at this point is submitting a request and they can't connect customer to the refund team and don't have any other ways to escalate this since it's a different department. So yes, it seems most of us in this boat are shit ouf of luck, even when we are entitled to a refund.

        • 

          JimmyF on 06/03/2023 - 20:14

          @jlim87:

          It was fully refundable business class fares

          Then keep at them for a refund!

        • 

          movieman on 02/06/2023 - 21:16

          @jlim87: The solution is simple.

          Just forward the email thread to someone that's on Qantas's board (possibly the incoming CEO), and see if that moves things along…

          Then follow them up (including the chosen person on the board)…

          The squeaky wheel gets the oil.

  • 

    hogehoge51 on 07/03/2023 - 08:27

    +2

    It is a a credit convertible to cash. That has been clearly stated by qantas in every communication. Qantas/the govt cancelled the flights, not us.

    I’m in the same position as the OP. I’ve applied for the refund, received confirmation that the refund process has started but not seen any cash.

• 

  chickens on 06/03/2023 - 17:14

  +1

  qantas customer support are by far the worst company i have ever dealt with, they will continue to say whatever but their actions won't align with what they say - you might have to just cut your losses and use it as flight credit sometime this year

• 

  cashless on 06/03/2023 - 17:31

  They did (after a very long conversation with customer service) offer to refund to my credit card.
  But unfortunately, due to OzBargain-inspired churning activity, that old Amex card was closed. They would not entertain refunds to a bank etc.
  Have until Dec 23 to use credits

  • 

    parisian on 06/03/2023 - 18:05

    When did you cancel the AMEX ?

    Usually the card is still active in the background - and AMEX will send you a cheque after the money has been received.

    • 

      cashless on 06/03/2023 - 18:13

      Card cancelled early 2020. Can no longer access account

      • 

        parisian on 06/03/2023 - 18:21

        Oh yes that might be a bit too far, unfortunately.
        I'd still push back for a Stat Dec and a bank refund tho.

      • 

        jlim87 on 06/03/2023 - 19:07

        +2

        Just to let you know I'm in the same situation, however AMEX has confirmed they will still receive that refund if it comes through, and then they'll credit it to a bank account you give them. I've successfully gotten refunds from an AMEX cancelled in 2020 as well from other sites. Just don't expect AMEX to contact you telling you there's a credit amount in your account. If you call them and quote your old details they'll still be able to pull up your account and tell you the credit balance (if any)

• 

  Ghost47 on 06/03/2023 - 18:13

  +1

  Honestly quite annoyed someone as large as Qantas can just get away with this.

  Lol, the larger a company is the more they can get away with.

• 

  Kristi99 on 06/03/2023 - 18:29

  I am in exactly the same boat. Been trying for a year to get a refund! I phone every 2nd week and sometime every week. Then it it’s been transferred, then it’s bounced back, then there’s been a mistake. I’ve come to the conclusion trying to get a refund this way probably won’t work but don’t know what other avenue to use. I’ve posted on their facebook page - they apologise and say they will look into it - nothing!

  • 

    JimmyF on 06/03/2023 - 19:15

    Out of interest, was your original booking a fully refundable ticket as part of the Conditions of Carriage? Because if it wasn't, you'll never get a refund. Qantas will just drag you out until the credit expires and pocket the money!

  • 

    saltysalt on 13/05/2023 - 22:02

    Hey Kristi99 did you every get anywhere with this?

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  thatonethere on 06/03/2023 - 19:54

  I converted a covid qantas credit into cash. They tried to scare me by saying it will be 12 weeks. Ok i said. Dead on 12 weeks got refund back on card.

• 

  lakes_8 on 06/03/2023 - 20:34

  +2

  Imagine the profit they'll post once all these unused credits expire. Worst customer service ever, do all you can to get your money back!

• 

  Ponsonby on 06/03/2023 - 20:40

  Our several refunds on Classic Rewards 2021 flights (with dollars paid for the surcharges) took between 3 and 9 months to process. The 9 month delays were due to refunds that "got lost" and those ones took much chasing up. A spreadsheet recording every interaction helped.

• 

  Tee Rex Arms on 06/03/2023 - 20:42

  Got refund for flights to LA no dramas

  We’ve credited the amount back to the same form of payment that you used to make your original booking. Note: your bank or financial institution may take some time to process the funds back to your account.

  If you requested a refund for a booking made using Qantas Points (eg a Classic Flight Reward or Points Plus Pay - Flight booking), your Qantas Points will be returned to the nominated Frequent Flyer account, however this may take some time.

  Thanks,
  Qantas

• 

  Nillionaire on 06/03/2023 - 22:48

  If you happen to have any high end Qantas points credit card (doesn't have to be a Qantas issued card), call the concierge number. Tell them the regular Qantas customer service line haven't been helpful and they may be able to contact them on your behalf.

• 

  kctt on 06/03/2023 - 23:47

  I booked a few months before covid with Amex travel using $450 Amex credit + extra charge on Amex card.
  Flight was cancelled by Qantas because of covid. I remember at that time Qantas is legally required to refund, not just voucher or credit. Jetstar got away with refund voucher.
  I requested refund with Amex travel and got refund to bank account because my Amex card was cancelled.
  That was in the first year of covid lock down.

• 

  morse on 07/03/2023 - 07:07

  +1

  Go to consumer affairs - it will give them a wriggle on.

• 

  afah0447 on 07/03/2023 - 11:07

  +2

  Qantas really are scumbags.

  I had a Scoot flight cancelled during the pandemic and they refunded me in full two weeks later.

  • 

    lilkid28 on 08/03/2023 - 11:09

    SQ > QF

• 

  Darayus on 07/03/2023 - 11:48

  my office booked a flight on SQ and SQ refunded the payment.

  my family booked a discounted Malaysian airline ticket. Luckily, we booked directly, MH issued a new ticket for the same sector without any penalty or extra price, and my family member made their international trip without any fuss.

  Wondering why Qantas cant honour and refund payment or issue credit to enable travellers to use credit for future travel.

  • 

    lilkid28 on 08/03/2023 - 11:09

    +2

    So that the high level executives can get their huge pay packets.

• 

  mrdng on 08/03/2023 - 08:49

  I've got ~$1000 flight credit with Qantas, I've been asking for refund for a while and had been provided conflicting information from the operators… I gave up after nearly a year now.

  I may need to forfeit the credit as I don't have any travel plan for a while…

  I've got bookings with other airlines which were cancelled during the pandemic and was fully refunded, except my bookings with Jetstar and Qantas! I used up all my Jetstar credit already anyway.

  • 

    lilkid28 on 08/03/2023 - 11:09

    Can you use the credit to book for someone else?

    • 

      mrdng on 17/03/2023 - 11:07

      no, the credit was only for the "named passenger" so it cannot be used under any other names… They don't seem to care that much for identity check when flying domestic though, I've never had to present my IDs on Qantas domestic flights ever!

• 

  Roney on 09/03/2023 - 02:45

  Trying to contact Qantas call centre for refunds has been the worst life experience ever from continually being fobbed off. So, I'm fobbing off Qantas by flying with other airlines particularly the excellent service both Emirates and Qatar Air Lines served recently. Loyalty with Qantas doesn't have any significance at all.

• 

  saltysalt on 14/05/2023 - 19:57

  I'm still going through the same issue. Anyone had any luck going to consumer affairs or any other advice?

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  OZBOND on 02/06/2023 - 20:53

  had similar issue with Qatar Airways. Had my flight cancelled due to covid. Told I was given a voucher that expired before I could even think about using it. Would the ACCC be of any help?