Would You Return an Accidental Double Refund?

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  Heaps for Cheaps on 08/03/2023 - 21:03

  If it was a big store I would keep the refund because they have loss budgets they need to adhere to, so you're helping them…

  If it was a small Ma & Pa store I'd keep the money because they do dodgy book-keeping and wage underpayments. Karma etc.

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  N15 on 08/03/2023 - 22:16

  The recent Rivers eBay shoe sale they sent me double the order. I had no need or storage space for the extra pairs and wanted to do the right thing and told them. They were so grateful I was honest and sent me a prepaid postage label to return the duplicates. They said they would have never known otherwise. It was totally out of my way to walk 1.5km to the post office in 30°C+ heat but I did it anyway and felt good about it. (The package didn't fit in a post box)
  You make your decision on your double refund and live with it how you feel.
  Though, I agree if it was Harvey Norman or Kogan just keep it.

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    Love a bargain on 09/03/2023 - 10:22

    Should have told them to send a courier out to pick it up from your workplace.

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  iluvtofu on 09/03/2023 - 02:33

  +1

  Not necessarily a refund but if the bookies/casinos accidentally paid out my winnings twice, I'd only return it (reluctantly) if they reached out. Otherwise, you bet I'm keeping it.

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  echelon6 on 09/03/2023 - 10:11

  +2

  No because sometimes you lose and sometimes you win so it evens out. If you actively undo your random wins then it's not even. Why do that?

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  realaaa on 09/03/2023 - 10:29

  of course return I'd say, you seem to know this is the right thing to do, what would happen if everyone would do the wrong thing?

  we do contribute to the grand scheme of things, even if it doesn't feel like we do

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  cdaddy on 09/03/2023 - 11:46

  If its a local independent then yes return it

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  mavis30551 on 09/03/2023 - 11:55

  Depends on the circumstances.

  Woolies or some other large company id keep it.
  Local mum and dad business id feel bad.

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  9674784 on 09/03/2023 - 13:22

  +2

  A lot of hypocrites here with those poll results.

  This website attacks anyone who reports a price error with the usual 'thanks for spoiling it for everyone'.

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    Heaps for Cheaps on 09/03/2023 - 13:41

    I was pretty honest and consistant, I'd keep it.

    I think the poll was interpreted as "Should OP Return an Accidental Double Refund?" because when the roles are reversed, most probably every OzBargainer would be keeping that cash…

    Rules for thee and not for me.

    I remember once listing an item for sale on OzBargain Classifieds and I got mostly scammers, the rest of the calls were abusing me for posts I made.

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  quick-dry on 09/03/2023 - 13:51

  +2

  If it was something related to Gerry Harvey then keep it as his karma for that "we need volunteers to work our 'back to school' stores" palaver.

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  pistachio on 09/03/2023 - 14:32

  do unto others

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  DrBatman on 09/03/2023 - 14:38

  Try to return it. If the company is big enough that it doesn't hurt them, then they'll say "Aww, thanks! It's too complicated to deal with, so we'll just ignore it."

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  Hangryuman on 09/03/2023 - 14:51

  with morals like that "How do you sleep at night ?"

  "on silken sheets on a feather bed so blissfully comfortable, with fair maidens whose beauty would make you weep with jealousy"

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  Eeples on 09/03/2023 - 15:21

  If you return the cash ask for a written receipt.

  My opinion: $5, $10 don’t bother. $270 you should return it.

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  Thinkswithelbow on 09/03/2023 - 15:28

  +2

  Similar thing happens to a friend.
  Returned pixel 7 for warranty at jbhifi/Goodguys/equivalent store

  Replacement on the spot. Gives in old phone walks out with new phone and new receipt. 4 weeks later email from from a donotreply email stating refund had been granted. Money returned to credit card….

  I told her to just keep it. It's a mistake on their side and trying to go on and rectify it would be a nightmare. Trying to explain to someone why you have 2 receipts, 1 phone and a refund and your story 4 weeks after they swapped it out. They'd be very confused

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  DiscoJango on 09/03/2023 - 18:48

  Depends on who your refunding to

  Big corporate, wont bother

  Small mum and pop: definitely.

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  plentifoo on 09/03/2023 - 19:18

  Half the people that voted Yes I would return the extra refund are voting based on theory and living vicariously through your situation, my guess is if they were actually put in that position of having an extra $270 in their pocket and not just a click to vote on their screen, it’s going be way harder to actually do the right thing.

  If I have to be utterly honest, I’d do the same thing as the poster above. Small local business YES, Big corporate NO. I’d like to dish out my own brand of social justice and make ethically grey decisions based on non-capitalist values.

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  [Deactivated] on 09/03/2023 - 20:04

  Some years back there was a Canon camera cashback deal. I forget the details but I think the camera was about $120 but free after cashback. I bought two cameras but received three cashbacks. I tried to return one cashback by asking my bank to bounce it back to them (that was trip 1). They said they couldn't for some reason. So I contacted Canon who said I'd have to phone some other business that handles cashbacks for them. The other business gave me an NAB account number. There's no NAB nearby so I had to make a special trip (trip 2). NAB staff couldn't enter the account number into their system because it had the wrong number of digits. So I went home, found the cashback business number again, phoned them again. They didn't know what the number was that I'd been given so gave me a different account number. I wanted this over with and because I had no idea when I'd be near an NAB again, I drove straight back there (trip 3) only to be told that account number doesn't exist on their system. I meant to try again the next time I knew I'd be going near an NAB but months passed and I wasn't going to make a special trip in case it happened again. So I just kept it.

  I'd try to give it back unless they waste your time/petrol like /\ they did.

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  wfh on 09/03/2023 - 20:09

  If small, local store - I’d return. If big corporate - nah unluggy.

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  circular on 09/03/2023 - 21:17

  +2

  OP here with an update (from past experience on OZB, waiting to let things … settle seems to yield more constructive discussion than replying immediately).

  Thank you to those that actually read the post and pointed out that I was not asking what I should do, but rather what people thought. Like I said, I’d already made up my mind. I don’t know what I’d do without OZB moralisers in my life - the horror! shudder

  Anyways, I went back to the store (for those curious, it’s a medium-size business, well-regarded for the quality of their products and their customer service). The employee was predictably quite surprised by the situation and asked the manager. Manager provided a BSB/Acc to transfer the money to, and an email to contact for verification.

  They did not seemed concerned at all and if I’d chosen to simply keep and not transfer, it did not seem like they would’ve pursued it at all. Nonetheless, I transferred the money - case closed. The only novel thing was transferring money to a business’ account as a consumer.

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    Heaps for Cheaps on 09/03/2023 - 22:29

    +1

    Hey OP, thanks for returning with a conclusion!

    "The only novel thing was transferring money to a business’ account as a consumer."
    TBH, the manager probably gave you his personal account details…

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