Slow nbn Speeds - ISP Says We Have Bad House Wiring?

Adredocto on 09/01/2023 - 18:32
Last edited 09/01/2023 - 18:44 by 1 other user

Have FTTN with Aussie Broadband and keeping getting speed drops and interruptions.

Aussie BB advised the issue is on our end with bad wiring in the house and we need to get an electrician out to look at it.

The rep wasn't able to give any further info on what actually needs to be done. Anyone here been through something similar?

Just moved in to a new rental so want to get an idea of what would be involved and chances of getting landlord to agree to sending someone out. And of course that will prob depend on what it will cost them.

I get this is a bit of a how long is a piece of string question but hoping OzB IT support can give me some indicators.

Internet Broadband FTTN nbn

Comments

  • Benoffie on 09/01/2023 - 18:47

    Had similar many years ago and it was the lead in cable and the connection to the box. Every time it rained, it dropped.

    Reported, logged over and over. Same fob offs from Aussie, Telstra, NBN (not our problem).

    If you can narrow it down to this through your own testing, watch out for the next big storm in your area. Would be a real shame if the thing finally came down and had to be replaced!

  • Jimothy Wongingtons on 09/01/2023 - 18:56

    Every time it rained, it dropped.

    Had this happen twice in two different address both with telstra but the tech said it was Pit related. It took TIO cases both times but the technician said it was the providers issue both times.

    • Adredocto on 10/01/2023 - 04:59

      Sounds like persistence is key. At least Aussie call centres are onshore and fairly decent

  • AdosHouse on 09/01/2023 - 19:18

    Any chance you could rent a Fluke CableIQ network tester and test the cabling from the point it reaches your house to where the modem is plugged in? Otherwise any good network installer/sparky would have something similar.

  • Doyen on 09/01/2023 - 19:38

    Had a similar issue and Aussie had an NBN tech come out and redo the copper wire joins in my roof. He a device that seemed to tell him how far from the outlet in the house the joins/signal loss was happening. Big kick in speed from just over 50Mbps to over 90Mbps after he redid them. He showed me pics of crusty green copper. He also removed connections for phone lines to the other rooms which likely helped too. I took a couple of goes to Aussie to get it to happen because NBN charges if they come out and it is not related to them.

    • Adredocto on 10/01/2023 - 04:56

      Thanks. Good to hear you got Aussie to front up and resolve for you. Will persist with them.

  • Twix on 09/01/2023 - 19:43
    +2

    Contact some cablers. Ask them to replace the first phone wall socket where your VDSL2 modem is and disconnect any extra phone wall sockets. If this doesn't solve the problem you have to report it again to Aussie BB so nbn can come replace the lead-in from the pit to the home.

    These locations in ACT and more TBA will get access to FTTP.

    Ainslie, Braddon, Charnwood, Dunlop, Macgregor, O’Connor*. Banks, Campbell, Conder, Dickson, Gordon, Hume, Lyneham, O’Connor, Reid, Turner.

    Check for this message when you put your location into here.

    Good news! Your location may be eligible to upgrade
    Your location may be able to upgrade to FTTP if you order a plan based on nbn Home Fast or higher^.

    • Sweet3st on 09/01/2023 - 20:08
      +1

      This is good advice. Solved my problems after many wasted months with nbn/Telstra. Doesn't cost that much.

  • Thrift on 09/01/2023 - 19:51

    If you're in a house with FTTN without an NBN NTD box on the exterior, it's NBN's responsibility all the way to the first phone socket inside the premises (should have an NBN logo/sticker on the faceplate).
    (Page 19).
    If you have an NTD box on the outside of the house, then this is the limit of NBN's responsibility and you'll need a registered cabler.

    • Twix on 09/01/2023 - 20:15
      +1

      nbn don't provide an NTD for FTTN. The nbn PCD for FTTN goes on the exterior of the home.

    • Adredocto on 10/01/2023 - 04:58

      Good to know. On phone to Aussie they were pretty confident the issue was in the house as the cable to the house was all good, according to their temote testing anyway

  • payless69 on 09/01/2023 - 21:14

    I have FTTH and they still blame the fuse in my mains fuse box!
    Of course for paying 10 times more they could fix it!!!

    • Twix on 09/01/2023 - 21:18

      What problem are you having?

      • payless69 on 09/01/2023 - 22:47

        what else than slow speed!
        Once kids get home from school, forget it, it is crawling.
        All ISP's are the same, you ring them, they ask you stupid questions and after hours of arguments they eventually speed up for a week or so.
        Then back to square 1 !!!

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