Churning from Aussie Broadband → Superloop, What Do I Need to Do for a Pro-Rata Refund?

JSONBourne on 09/01/2023 - 14:56
Last edited 09/01/2023 - 15:17 by 1 other user

Hi all,

Just wondering if anyone can shed some light on this. I want to churn from ABB to Superloop to take advantage of the better prices and similar performance levels. I still have the remainder of the month to go in my ABB billing cycle, but I have seen that there is a way to churn in a way that gets you a pro-rata refund.

Is there a process that I need to follow to get this? Or can I just signup with Superloop and let ABB know about the cancellation automatically through NBN (much like a phone port) and let it take care of itself.

Thanks if anyone can shed some light on how you did this in the past. Much appreciated!

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Aussie Broadband

• 

  Cheaplikethebird on 09/01/2023 - 15:14

  +2

  Do you offer pro-rata closures?

  Yes, we do. You can request a pro-rata closure with our team when closing the account.

  https://www.aussiebroadband.com.au/help-centre/accounts-bill…

• 

  scrimshaw on 09/01/2023 - 15:15

  +1

  According to their FAQ: You can request a pro-rata closure with our team when closing the account. https://www.aussiebroadband.com.au/help-centre/accounts-bill…

  From my experience I just wrote to their service team and asked to close my account on a specific date and also asked for pro-rata refund. Closure of account was before new billing cycle.

  Just read this as well

• 

  StraightGuy on 09/01/2023 - 15:21

  I moved to a different company because of the lower price. After moving to a different company I just asked ABB on the chat for the pro-rata refund and they said it will be transferred to your account. In 2 weeks time I got the refund without any issues.

  • 

    JSONBourne on 09/01/2023 - 15:27

    Thanks for confirming. So you did this after you moved to the new provider?

    I’m just trying to see if I can avoid calling up and cancelling and then having downtime before the new provider kicks in.

    • 

      StraightGuy on 09/01/2023 - 15:31

      Yeah, I messaged them after I moved to the new network.

      When my new service was connected, my internet went down. I just changed the ISP Login Details (Provided by the new provider), restarted the main modem and everything started working again. No issues at all.

      • 

        JSONBourne on 09/01/2023 - 15:57

        Great I'll do the same. Thanks for confirming!

• 

  Twix on 09/01/2023 - 15:29

  It should cancel automatically except on FTTP and Fixed Wireless where there can be multiple services. Do you have FTTN, FTTB, FTTC, FTTP, HFC or Fixed Wireless?

  • 

    JSONBourne on 09/01/2023 - 15:29

    I have HFC with them currently

    • 

      Twix on 09/01/2023 - 15:35

      +2

      Signup with Superloop and it will automatically cancel Aussie BB. Superloop should have you connected in 10-20 minutes and no router changes are needed. Ask Aussie BB for a pro-rata refund on live chat.

      • 

        JSONBourne on 09/01/2023 - 15:48

        +1

        Brilliant! That's exactly what I was after. Thanks for confirming with me.

• 

  kfp187 on 09/01/2023 - 18:26

  Yeah. Good switch too!

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  JSONBourne on 09/01/2023 - 19:53

  +2

  Update: success! Here’s what I did:

  1. Signed up via the Superloop website. Just like a mobile port the migration and cancellation of ABB was all handled automatically

  2. 20 minutes later my Superloop service was active

  3. Called Aussie Broadband asking for a refund. They tried to offer me a $20/m discount but this still didn’t beat Superloop. A 3 minute call in total had it sorted.

  Now happily on a higher speed tier for $5/m less. Seems to be the same quality of service so far as well. 105/18 on Speedtest.

  • 

    jv on 09/01/2023 - 20:51

    -1

    Seems to be the same quality of service so far as well.

    How can you tell after only 56 minutes?

    • 

      JSONBourne on 09/01/2023 - 20:59

      I obviously can't, but at least I'm getting the quoted speeds. Time will tell :-)

      • 

        jv on 09/01/2023 - 21:00

        I had great speeds with Superloop, then switched to More Telecom to save some $, and now get even better speeds.

        • 

          Twix on 09/01/2023 - 21:17

          @jv: How much better?

          • 

            jv on 09/01/2023 - 21:20

            +2

            @Twix: around 5-10Mbps increase in download speed on average.
            upload speed is around the same.

• 

  Leeeroy on 26/07/2023 - 13:56

  My experience moving from AussieBB ($149 for 1000/50) to SuperLoop ($99 for 6 months then $110 for 1000/50). So it was well worth the switch!
  FTTH - cut over 40 mins after signing up on the Superloop website. I didn't call AussieBB.
  Few mins of internet outage.

  AussieBB sent me an email stating I had left and:

  "Final invoice
  We will send your final invoice on your usual billing date. This will include:

  Any outstanding costs on your account, including modem fees if these have not yet been paid
  Any cancellation fees (these only apply to customers on a contract)
  Please note:

  we provide pro-rata credits if you have cancelled part-way through your billing cycle, this will be reflected on your final invoice
  pro-rata credits can only be applied to your account if we are advised of the closure by the account holder, so please call us on 1300 880 905 to ensure the credit is applied upon closure"