Looks like MSY has been taken over by Umart. Does anyone know when this happened? Can't really find any info regarding this.
MSY Taken over by Umart? Where'd Parts.pdf?
ozbs25 on 16/12/2022 - 00:19
Last edited 19/01/2023 - 11:59 by 1 other user
Last edited 19/01/2023 - 11:59 by 1 other user
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Thanks.
Wonder if we'll notice any difference to the way they do business.
Well the websites are the exact same look now and Umart Premium is being pushed on MSY's site so safe bet they'll be consolidated into the same stock, same prices and same delivery processes just with different branding until one of them (likely MSY) is discontinued and fully dissolved.
Umart's QLD HQ address is at the bottom of MSY's website instead of the VIC registered address.
That's how I noticed. I didn't even see the Umart Premium page but noticed the same look just different colours. Business address is the same at the bottom of the pages.
just with different branding until one of them (likely MSY) is discontinued and fully dissolved.
But surely they'd want to take advantage of MSY's reputation!
=P
Stock isn't the same yet - you can search and see things on the UMart site that has no availability at any of their stores. Flip across to MSY and you will find it in-stock.
The most famous PDF file in the world - PARTS.pdf - is no more
So we can now conclude that pissing off the ACCC multiple times did lead to the slow and eventual downfall of MSY
RIP parts.pdf
.
I'm up to parts.pdf(197) in my downloads folder
Those are rookie numbers
Glad
MSY didnt deserve to be there in first place
rubbish serviceI only went there a couple of times, but on one occassion there was a guy picking up 'all the parts he ordered' but when he got there the monitor he ordered hadn't arrived. He was asking the worker when they were expecting stock, and kept getting told he can have a refund. This went back and forth 3 or so times until the worker called on the manager. The customer again asked when they will have stock, he can come back to collect, then the manager snapped and told the worker to give him a full refund and never come back. The customer was being polite the whole time, just asking when stock was expected and when he can come back.
MSY, the soup nazis of pc parts.
Seemed he didn't get the hint there was no restock and should have accepted the refund
But to get kicked out and refunded for the whole order?
And why were they so inept as to either not make the order, or not just say they are not going to be stocking that part and here's a refund.
But to get kicked out and refunded for the whole order?
So, they refunded even the parts that were in stock and paid for?
Definitely soup-nazi-ish! "No parts for you! NEXT!!!"
Why couldn't MSY CLEARly communicate that they had no idea when stock was coming in and there was a possibility that it would never come in therefore MSY need to refund.
@Sinnerator: Apparently you need to read between the lines when you ask a clear question and people feed bullshit back to you and its your fault if not!!!!
@Sinnerator: That would require people skills, and their dump stats are people skills and customer service. Which does raise the unanswered question of what they diverted the stat points into…
Why did you change your name to "Clear" ?
He was calmly asking when the monitor would be available, the a55h0l3s behind the counter were the ones getting yelly and upset.
MSY bye bye bye.
@[Deactivated]: I have encountered this described attitude and customers relations at the MSY but also at a cake maker/sandwich bar in Osborne park WA where the problem seemed to be that my voice was deeper than the bloke who had made the business. He wanted to be the only deep voice in his shop - something to do with masculinity I think.
refused service and I left.
You shouldve just answered his reasonable question
Perhaps that guy was just after the clearance (end of life) item which normally heavily discounted. Thats why he is happy to wait. Lol…
Who else has time to wait these days. I paid for stuff online and I expected it to arrived tmr with my free standard shipping anyway
Shopping at MSY is the ultimate nerd experience. PARTS.pdf. Find what you need. Go to the counter. Recite the exact things that you need, no faffing about. Pay up. Get out. No customer service. No indulging people who can't make up their mind or don't know what they need. I guess for the most part, this kind of thing has been replaced by online shopping. So does that mean MSY was the precursor to online shopping :0
If you're served by a white employee they were guaranteed to be the geekiest looking white guy you've ever seen. It's a shame MSY couldn't modernise their business model, I'm sure they would have been as big as Officeworks by now if they had.
Their prices might get as big as OW too. 50cm ethernet cable for $2-3 at MSY, $9 at OW :(
These days you've got to either be online-focused (cheap and efficient), or customer-focused (experience shopping and premium pricing).
Their website was shit and so was their customer service.
@Xonk: Yeah they stuck with a PDF that looked like it was made in MS Word for a long time, plus odds were always on that any particular item on the PDF was going to be out of stock anyway. Their online ordering system felt just as janky.
I always had good experiences with them, and the prices were always good and beat out competitors.
Yes they had some shitty practices, but maybe I came later when they had been dealt with as I had no issues getting refunds or returns for things like power supplies etc. that were faulty.
Although from what I've heard umart don't seem to be stellar either. Probably still a step up, but probably also still not one to really bother with.
Soup nazi of IT retail. So long sweet prince.
I got the joke ~
Come for the soup, not the service
And nothing of value was lost.
Die in a fire MSY, you sorry excuse for a company.For all it's flaws I didn't mind MSY back in the day when price, price and price was the 1st, 2nd and 3rd thing I was looking for buying PC parts.
I get everything shipped these days.
I still buy a lot of components from Umart (and by that I mean the majority of components when I need to upgrade which is only every 5 years or so now). Umart has always had a good system where you order online, and get an email to say that the parts have been picked and are ready to collect. No stuffing around trying to find parts yourself, or waiting at the counter while the employees try to find the item which has been showing as in stock but no one has seen the stock for months (because it fell off the back of the truck). Sure, you have to wait to be served during busy times, but most outside of those times it's a fluid process. I'm sure this is the reason that Umart has survived while all the other low margin PC stores have gone or are no longer cheap.
Sounds like a good and practical Business Model but Umart doesn't (never?) have a store in Melbourne.
Whereas MSY had heaps of stores in Melbourne, back in the day. I think they only have a few stores left in Melbourne. Not sure why MSY didn't have the same business model as Umart.
I mainly buy from Scorptec these days if I need something the same day. Good service even though it could be a few dollars more.
I used to shop at Scorptec but PCCG is a bit better on price and the service is just as good as Scorptec’s.
Not sure if that’s changed though as I haven’t shopped with either in a while, would be surprised if PCCG has gone downhill.
@Ghost47: I rushed from work one day to pick up an order from PCCG before closing time.
Got there 5 mins before 5 and they shut the doors. Haven't shopped there since.
Scorptec open until 6 which is handy.
@Ghost47: Yes and cancelled the order.
Won't go back as I use Scorptec as my preferred supplier for home and work.
@Ghost47: PCCG are nearly worse than MSY in dealing with warranty claims. They are a nightmare. Haven't shopped there for years.
@Typical16-bitEnjoyer: Fair enough, never had to claim warranty from them so didn’t know they’re bad.
Umart had a store in Mount Waverley. It was constantly deserted - their customer service was trash, and as they didn't have enough sales they would often run out of stock.
Still comes up on google maps, it was in an industrial park with zero foot traffic.
@greatlamp: I found the customer service at Mount Waverley on par with MSYs and I would always order ahead and not expect any in-store service (same as MSY). The location was a bit weird but was car accessible. I was very unhappy Umart had shuttered in Melbourne, slapped shipping costs on the whole of Victoria.
umart, msy, and pcbyte are really the only options here in SA if you dont want to spend a ton on shipping (unless its a small part), i never bought from msy cause there website was a pos and they never had good prices on what i'd order
Same, was always fun trying to put together a build with the various components and they almost always beat the rest on price.
Truth be known, I haven't put a PC together in 15 years as I don't play games.
Usually just buy a laptop or secondhand Optiplex or Lenovo tiny PC. They have enough grunt to run the latest OS and web browsing/office.
Back 25 years ago, I'd use to be forever upgrading as it was a bit of a hobby.
Hell, I remember MSY use sell at the Computer Swap Meets. Without a driver's licence I had to wait every month for the Swap Meet to return and pay my $3 or so to enter.. Warranty wasn't always guaranteed as some sellers just disappeared lol
After Lanka Graphite Limited mining company bought them it was just run into the ground. I don't think they had any intentions to make it go anywhere. It was just a 17.5m write off for them.
Wasn't that a reverse acquisition so they could go public without the cost of an IPO?
Oh wow I did not know that. I guess once I heard it was happening, I never pursued the matter any further. All this time I assumed they owned it.
I would be curious to know how much Umart paid then, if it was a similar amount or not.
Perhaps MSY's service quality and returns processes will get a much needed overhaul. They were a rubbish company to deal with and I actively avoided them for anything PC part related, even if they offered pricing too hard to ignore, and would tell everyone else to do the same.
I as well as others (eg. friends, family etc) have had nothing but trouble with MSY, namely to do with anything warranty or return related.
I remember standing in their Dandenong South store on a Saturday many years ago trying to get a refund on a defective Router purchased that same day and they wouldn't do it because 'Their Manager is the only one that can process returns and they work Monday - Friday' then I attempted to buy a different router (More expensive router) and asked that they charge me the difference so I could be on my way with a working router, again 'Our manager is the only one that can do that' so said request was denied.
After my continual request for a refund or replacement they told me to ring the manufacturer and seek an RMA number so they could return it to them, I had said company on loud-speaker so the MSY reps could hear and the Customer Service rep from said company told MSY to proceed with the return and to put through a warranty claim (Between said company and MSY) but they still declined my return as said company couldn't give MSY an RMA number as they don't do RMA numbers just warranty credit claims.
I requested that said MSY reps call their manager as they would have a superiors phone number available for situations that they're unable to resolve, they claimed they didn't have the managers number or a way to contact the manager - BS
All and all I was there for over an hour, dealt with 3 people and the end result was 'Sorry our manager will be back on Monday please come back'
trying to get a refund on a defective Router purchased that same day and they wouldn't do it because 'Their Manager is the only one that can process returns and they work Monday - Friday'
This is correct. In reference to the standard day to day operations, refunds and returns were only able to be processed by managerial staff, not the normal floor staff. Believe me when the floor staff said this was a stupid idea to higher management as you can imagine just buying something by mistake would cause a ruckus.
then I attempted to buy a different router (More expensive router) and asked that they charge me the difference so I could be on my way with a working router, again 'Our manager is the only one that can do that' so said request was denied.
Well, to be fair, if they couldn't even process a return, what makes you think they can arrange a more complicated transaction like a price devaluation of an item?
I requested that said MSY reps call their manager as they would have a superiors phone number available for situations that they're unable to resolve, they claimed they didn't have the managers number or a way to contact the manager - BS
Again, this is correct - not BS. Floor staff generally did not have phone access to managerial staff. At best, they would have the supervisor but they were also not managerial. The idea being that if the managerial staff wasn't onsite, then there was essentially nothing the floor staff could do about it anyways. Unfortunately, floor staff being able to process returns was a privilege revoked a long time ago.
It would be great if my local MSY (walking distance) changed to a Umart. Have been using Umart since they opened in Adelaide but they are unfortunately located across town. MSY in South Australia has been terrible for the past few years. Pretty much no stock on anything worthwhile and their prices of the stock they do have has not been competitive like in the past.
Good , MSY were absolute crap customer service.
Not just for buying something but to get a refund for something that was DOA.
When it was clearly their fault they would they will guard against refund like i was stealing from their mothers purse.
They were so bad.
I ordered a micro sd card for pick up and pay in store in 2014 and never got a pick up email ever.
MSY Brisbane - never had a problem with purchase, warranty claims or advice.
msy adelaide was always the nearest store to me compared to Umart and PCByte which were further north, but due to stock, pricing, customer service (important for me as i have bad luck) and msy i would always rather to drive further than buy from msy
With fewer retailers, eventually will there be fewer Real Discounts.
Wonder why Umart took over MSY?
MSY Brendale never had any issues with instore purchases, warranty or getting a suspect video card tested prior to warranty claim or at their Gold Coast store near robina?, mind I never abused staff, demanded stuff just asked nicely
A+ for communication skills.
I was at MSY today and was told "it happened last week", but I did not understand exactly what "it" referred to (integration of systems? closing date for the deal?)
I've never bought anything online from MSY, I've always walked into my local. I did have a warranty claim with them about 2 years ago, and they handled it just fine. Maybe I was just lucky.
Going to miss MSY. Built my first few computers using PARTS.pdf, was always fun.
I occasionally find an old parts.pdf in backups or on old HDDs. They were great if you just wanted a decent price and no frills service.
I never had a problem including with warranty claims. In my experience, they were fine as long as you followed process to the letter.
On one occasion, the police showed up to remove a customer arguing about a warranty claim.
I remember the Ultimo store had a sign telling people not to shop there if they weren't knowledgeable about computers. They were, however, a few sales people who were helpful when parts weren't available.
It will be interesting to see how the company culture changes.
and no
frillsserviceFixed that for you.
The service is quite depend on staff in the store. the msy staff in pascol vale VIC is ok, get the jobs done. Years ago, i went to msy north melbourne the staff is really sh*t.
I used to go to MSY Auburn all the time but haven't been there in years. I now mainly use Scorptec, Umart or Mwave in Sydney. MSY is the kind of place you go to if you know what your buying. Not to ask for advice.
MSY is the kind of place you go to if you know what your buying.
Except you don't any more, because you order online.
True.These days its just easier and more convenient to buy on-line and have it delivered. Even if you have to pay more for postage and wait for delivery. Gone are the days of checking store stock & prices online, going to a computer shop, paying cash and getting web advertised prices.
I used to work at MSY almost 16 years ago at the Pascoe Vale, VIC store. The shit customer service came from insufficient staff to attend to the deluge of customers out the door, phones ringing off the hook and at the same time manage stock inventory, build PCs and troubleshoot issues. There was also few or no break times during busy days, especially Saturday when the store was only open for 4 hours and it was hell.
Their systems and processes back then were extremely rudimentary and it was clear that there was scaling issues from a single store in Malvern to what was a network of 20+ stores.
It also didn't help that the wages were abysmal. I reckon I got paid well and truly below minimum wage…. but alas, I have no payslips to substantiate as a filthy casual. Having said that, I did buy some things from MSY on occasion after I left but over time, the parts I wanted were more bespoke and MSY did not cater to that. Sayonara MSY for being my first job out of high school!
Second this.
Believe us when we say that staff members didn't want to provide bad service, but it is forced upon us when there are 6 jobs to do and only 1 - 2 staff to provide it all.
HQ never understood how to scale the business model into something more sustainable but then again, they never trusted their staff enough to listen to them either.
I don't know why people are complaining so much about service.
MSY were all about having the lowest price and they never had inflated prices for new GPU releases etc and often would force their competitors to drop prices.
At some point all of that stopped, MSY made an online website and things have been uncompetitive since (MSY weren't the only ones pushing prices down though)
I did hear MSY were a bit difficult with warranty but I always contacted the manufacturer first for advice, then went to MSY with all the information required and they happily took it.
The problem seems to be that people want MSY to troubleshoot all their computer problems just because one part was purchased from MSY or want MSY to fix their software/windows issues.
MSY was purchased by Umart and now operates as it's subsidiary. This means wholesale MSY now belongs to Umart including all instore systems and inventory.
Umart is taking its time in figuring out the whole backend of MSY and integration into their existing systems.
Merged from Is MSY Parts.pdf Dead?
I'm no longer able to access or find the iconic MSY parts.pdf.
Does anyone know if the URL has changed again, or if this is the end?
I wrote an application that would automatically download the pdf once a week so that I could keep an archive to view historical pricing.Original URL
https://www.msy.com.au/Parts/PARTS.pdfChanged to in mid 2019
https://cdn.msy.com.au/Parts/PARTS.pdfFound this one late last year
https://cache.msy.com.au/PricePDF/PARTS.pdf
They got taken over by umart, who aren't interested in keeping a parts.pdf
who aren't interested in keeping a parts.pdf
You're kidding me !!!
I just renewed Acrobat Pro for $347.82 just for these pdfs !!!!
Should have just paid for winrar instead.
I'm pretty sure it was created on a pirated version of MS Word.
Haven't shopped there for nearly a decade but always used https://www.msy.com.au/Parts/PARTS.pdf to research what price I should be paying elsewhere. Quick and simple to search for the price unlike many websites. I think it started as a 2 page PDF then expanded to 7-8 pages over time.
I deleted it from my bookmark a few months ago.
RIP https://www.msy.com.au/Parts/PARTS.pdf
The Name You Can Trust (for shoddy service haha).
Its funny you know, but before xmas 2022/23 I bought a RX6600 from UMART and it rebooted my pc randomly and being a computer guy I spent the day trying different drivers, installing and uninstalling, installer remover as well as swapping to other hardware with the same result. Something is wrong, so the next day I take it back to UMART and they have to TEST IT with RMA.
I hear nothing for a few days, then the tester calls me and says he is having the same problem (sigh on my part) so he authorizes a refund. But the TERMS & CONDITIONS for REFUNDS isn't any better than MSYs or Computer ALLIANCE or any of the others are!
Terrible formatting, esp for anything before page 9. Looks like everything (cpu, gpu, mobo etc) got dumped in a vague category called "computer parts" without actually sorting it properly and with no further categorisation.
From my experience MSY used to be decent prior to Umart taking over. The previous branch manager at the Dandenong South store was actually nice to deal with. It's a different story now.
Took back a Gamdias case within warranty as the front panel RGB lights no longer turned on. They could easily have replaced the front panel with another in stock. Instead they insisted I get a refund and purchased another case at a jacked up price (nearly double in price). I had to disassemble the PC myself in store in order to return the case.
The original transaction was a cash sale. However since they went cashless I had to provide bank details for a funds transfer. Been a week and haven't received any refund. They've outsourced phone services so can't contact the store directly. Good thing this is a cheap case. Not sure I'd want to deal in anything pricier.
Company filed a Form 484 change on 13th October 2022 so possibly around then.
https://connectonline.asic.gov.au/RegistrySearch/faces/landi…