Harvey Norman stores seem to have this lazy approach to customer service.
I went there the other day, there was practically nobody in the store, maybe 2 or 3 customers. This is what it was like:
The sales staff in the electronics section are sitting down talking about the weather or their weekend or something, grinning ear to ear, obviously not busy at all. The product I want to buy, despite being listed as in stock on the website, is not in the store. It's in the warehouse, which is a 2-minute drive, but a 15 minute walk. I have a knee injury and no car at the moment, so I say, "Do you reckon you could bring it around to the store seeing as it's a 2-minute drive?" They say, "It will take 2 days to deliver it in store." They also say, "$60 delivery to your house (which is a 5-minute drive) and could take up to a week."
So I walk to the warehouse with my sore knee, wait for 10 minutes for the warehouse staff to find the product, meanwhile there is nowhere to sit. Turns out the box has an entirely different model number to the listed product. Obviously I can’t return the product to the warehouse because I’ve already paid for it back at the store.
I'm never going to go there again. Are they doing so well that they don't mind shedding customers like this? It was midday, and there were almost no customers in the store.
Let's try that next time.