David Jones Sent Me The Same Non Working Used/Beat-up Watch Twice !!

Ldavidjonesmess on 18/10/2022 - 15:13
Last edited 18/10/2022 - 18:49

I purchased a Casio Baby G watch from this deal - https://www.ozbargain.com.au/node/729169.

I was originally sent a Non Working Used/Beat-up looking watch in a Fossil packaging !!!!
I was disgusted to touch it upon unboxing - not exaggerating. Grime and sweat marks all over it. And the watch was not working either.

I complained via online chat support, was asked to place another online order for the same offer price (because the deal had expired by then) and return the disgusting one in-store.

Now fast forward to today - I have received the exact same watch with exact same dirt and sweat marks ! But this time in proper Casio packaging !
https://imgur.com/a/iQ5EpOv

What are the chances ?

Is there any way to get them to actually investigate what is going on ?
Because the customer support seem to be just suggesting me to get it replaced / returned, but not hearing anything about investigating how this can really happen.

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David Jones

Comments

  • spackbace on 18/10/2022 - 15:15
    +15

    Does it matter how it happened? It happened… get a replacement or a refund

    With that username I'm sure you'll stick around here for a while…

    • davidjonesmess on 18/10/2022 - 18:49

      whats up with the username ? sure will stick around for the fun :)

      • randomusername2017 on 18/10/2022 - 19:05
        -1

        Where else do you shop so we can guess the next iteration?…

        • [Deactivated] on 18/10/2022 - 19:06

          Is there a limit to how many times you can change your username on here?

        • hmmmmcgee on 18/10/2022 - 19:26
          +2

          @randomusername2017 - "Username checks out"
          oh dang

  • Fergy1987 on 18/10/2022 - 15:31
    +14

    I guess that is why there's no other store like David Jones

  • [Deactivated] on 18/10/2022 - 15:36
    +2

    What is going on ?

  • AustriaBargain on 18/10/2022 - 15:59

    What an ugly watch. Those exposed screws look ridiculous.

  • Duckie2hh on 18/10/2022 - 16:22

    I'm sorry?….

  • Xistn on 18/10/2022 - 16:37
    +1

    Got proof from the previous delivery for comparison?

  • Hardlyworkin on 18/10/2022 - 16:42
    +1

    I agree Geoff Toovey, there's gotta be an investigation into this!

    • davidjonesmess on 18/10/2022 - 18:51
      +2

      yea yea .. here's gotta be an investigation into this! Someone's gotta be accountable for this!

  • Seraphin7 on 18/10/2022 - 17:03
    +7

    Time to just get a refund. One way or another, they have made it clear they don't want your business.

  • MS Paint on 18/10/2022 - 17:24

    jv's answer

  • bdl on 18/10/2022 - 17:46
    +5

    Gee - I guess you were Shocked

  • solidussnake on 18/10/2022 - 17:47
    +6

    Get a refund leave a review and go elsewhere, can't be too hard 🤷

  • bloom on 18/10/2022 - 18:16
    +1

    Maybe a dirty greasy monkey works for Casio? If so your compliant will be considered discrimination

  • harshbdmmaster718 on 18/10/2022 - 18:39
    +2

    I thought the title read "David Jones… Beat me up twice!" Lol.

    • davidjonesmess on 18/10/2022 - 19:02
      +1

      Lol, I would re-read it as such too I think. Pardon my poor english - Can't write, cant spell

      • harshbdmmaster718 on 18/10/2022 - 19:10
        +2

        Your english is fine I can read and understand you no problem.

        By the way I think that you getting the same watch you returned is just bad luck. The person processing it probably just thought that was the straight forward thing to do. Item was returned, so send it out as replacement. Anyway if you call and complain they sent a dirty watch 2 times already, they will probably get someone to grab a brand new one off the shelf and send it to you.

        If you really want to make sure, take it to the store with printed receipt and have them do it in person then you can confirm they give you a brand new one.
        Davidjones system is probably not well designed for online shopping and they expect most people to come into the store to shop.

  • Nutrino on 18/10/2022 - 19:19
    +1

    Royal commission?

    • [Deactivated] on 18/10/2022 - 19:32

      Nah ……. surely, this is more Jan 6 committee type stuff?

  • pharkurnell on 18/10/2022 - 19:30

    Member Since
    5 hours 22 min ago

    someone bored again?

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