Just looked at my CC statement and found to be charged a 0.93% surcharge on my order.
Payed instore with Mastercard CC (google wallet).
Just letting others know how bad dominos is becoming. Upon contacting store, manager said this was the reason for overcharging, and BS stuff like online would have been surcharged as well.
There was nothing online about surcharge, nor in store visible enough. Manager said they introduced this surcharge like 2 weeks ago. But shouldn't dominos make people more aware of surcharge ? given it never used to put any surcharge. Manager said they wont do anything about it, as one would expect.
Still nothing on the domino's website about any Card surcharge on use of visa/mastercard/tap and pay etc (the usual aldi surcharge). Manager even said If i had placed order online via card I would have had to pay it, and it says on website and in terms and conditions.
link to dominos terms and conditions - https://www.dominos.com.au/about-us/contact-us/terms-conditi…
I would ofcourse strongly avoid this stupid store in future, their CS team is usually a lot lot better than this and would have corrected this by some reasonable means.
Glad I bought using Credit Card, strongly inclined to dispute transaction through CC issuer. The issue is not 0.93% surcharge, it is them charging more without making us aware of being charged extra. Not once but three times. Until Customer looked at the CC statement.
All credit card surcharges have to be displayed/advised up front.
My pet peeve are places that don't accept 'cash', but then force a credit card surcharge. Ummm if you don't accept cash and cards are the only form of payment, then it should be built into your prices.