Just wondering if anyone else has had as much of an issue with their recent application to Citibank for the current promo on the prestige card. This is my second time applying for a Citi card with the first being approved within a couple of hours this one is still "under review" after over a week.
Applied October 4th
Received an email with the application number etc, and links to a page that says "pending assessment"
Called the morning of the 11th and asked what was the delay. I was told they needed more payslips and then when talking to them they realised they actually had more than they needed which were provided during the application. Was told I would receive an update within the day, received nothing.
Called on the morning of the 12th (today). For some reason was transferred to the complaints department which told me I would receive an update by 1700 and my case was being managed as an urgent priority. Received nothing so I called again just prior to 1700, again I was transferred to the complaints department. Who stated that it was escalated under urgent priority and I would receive an update within 1-2 business days. When I pushed on the fact I was told I would receive something by 1700 they apologised for the delay saying there are a lot of credit applications.
https://www.ozbargain.com.au/node/728311 - This thread has multiple being approved within hours so I struggle to see how too many applications have caused a delay of over a week.
Why the desperation?