Amazon Returns Harder than Ever?

LBastionMain on 12/10/2022 - 12:15

Just recently purchased some party things from amazon and when the package arrived, I've noticed that a couple of candles that I had purchased was missing inside the box, I checked my order and there was no other planned deliveries to come, so I contacted Customer Service. Which then I told them of my situation and she said that someone would get back to me on what happened to my order. I was fine with that, until I had heard of no response and had to follow up multiple times to try and to get a response and a refund ,which took almost 2 weeks to do.

I remember when Amazon was timely and quick with their solutions, when I had any problem with my delivery, but it seems like now its a lot more of a headache to get a solution to problems with a delivery. Is anyone lese experiencing the same issue?

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Comments

  • jv on 12/10/2022 - 12:31
    +1

    Is anyone lese experiencing the same issue?

    No, I haven't recently purchased some party things. Mainly electrical stuff.

    • MS Paint on 12/10/2022 - 12:34
      +1

      You don't need to purchase party things jv.

      You are the life of the party.

      • EightImmortals on 12/10/2022 - 15:11

        I thought he was the Lord of the Dance?

        • DoctorCalculon on 12/10/2022 - 19:28
          +1

          More like Lord of the Trolls? :-)

  • Cheaplikethebird on 12/10/2022 - 12:31
    +1

    Did you try asking for your case to be escalated at all during this process? If the CS peons aren't able to help me with their pre-approved refund amounts, etc I'll ask for a callback from a manager and usually the next thing I hear is that my refund is approved (probably because manager CBF dealing with me).

  • 87percent on 12/10/2022 - 12:33
    +5

    last couple of returns i've had with amazon have been excellent as usual. In fact, contacted them Friday afternoon about a faulty toothbrush, had a new one delivered on Sunday morning.

    • MS Paint on 12/10/2022 - 12:34
      +5

      Is that the tooth?

      • 87percent on 12/10/2022 - 12:35
        +5

        and nothing but the tooth

        • MS Paint on 12/10/2022 - 12:38
          +7

          Send them a plaque for awesome service

        • freefall101 on 12/10/2022 - 13:30
          +1

          Sounds like that toothbrush couldn't handle the tooth.

        • EightImmortals on 12/10/2022 - 15:12
          +5

          So help me Gob.

    • reactor-au on 13/10/2022 - 10:23

      Couldn't find the blue tooth?

  • StraightGuy on 12/10/2022 - 12:36

    Yes. Had similar issue.

    • [Deactivated] on 12/10/2022 - 12:43
      +10

      Same. Couldn't be bothered making an OzB post about it though …….. looks like every Amazon refund requires an obligatory OzB post?

  • Hybroid on 12/10/2022 - 12:51
    +5

    Bit misleading topic. This isn't about returns, this is a missing item in package. Different processes.

    • Quantumcat on 12/10/2022 - 12:57

      I read it that Amazon had returned (from the dead?) harder than ever before

    • Morien on 12/10/2022 - 13:04
      +2

      This.

      I've never contacted an Amazon customer rep when returning something, except for when it was out of the return window.

      Orders>Return of Replace>Choose a reason.

    • ozbs25 on 12/10/2022 - 16:27

      I've had to deal with this situation too. It was a long time ago though. I bought something that was supposed to be a pack of two but they only sent one. I chatted to someone and they just asked if I would be happy to be refunded half the cost. Since I really only wanted one in the first place I was pretty happy with that outcome.

  • ozbs25 on 12/10/2022 - 12:51
    +3

    I've never had any issues with returns with Amazon. The last one I did a few weeks ago I just clicked a few buttons, typed in my reason and they sent me refund barcodes etc. Took a couple minutes and I didn't have to speak to anyone.

  • Fergy1987 on 12/10/2022 - 13:24
    +1

    Did you try yelling at them? that works for me

    Embrace your inner Karen

  • wordsmith on 12/10/2022 - 13:24
    +3

    If the seller was not Amazon, maybe CS rep needed to correspond with the seller for each stage and the whole to and fro made the process longer.

  • Seraphin7 on 12/10/2022 - 13:51
    +2

    Were you trying to return candles that weren't delivered? I can imagine that being an extraordinarily frustrating endeavour.

  • foxmulder on 12/10/2022 - 15:10

    The seller is Amazon or not? If Amazon, hardly they make mistakes. Could it be those candles are not even shipped yet? Check between your order amount and the invoice amount, if less it means it's shipped separately.

  • Nutrino on 12/10/2022 - 15:18

    no, no problems with returns, but thanks for asking.

  • azndraon on 12/10/2022 - 15:26

    Just recently returned a $200 dashcam and the process was smooth, with the refund hitting the bank account within 3 days.

  • Jake17 on 12/10/2022 - 16:14

    I ordered some trading card hard sleeve thingys. Listing in title listed that it came with 100 of the soft sleeves also. I thought it was a mistake and thought to myself I'd let them know of the listing mistake if it didnt come with the extras. I was purchasing the hard sleeves anyway as i was happy with the cost. Anyways. It arrived next day without the soft sleeves. No big deal. I messaged them and alerted them to the mislead on their site. I explicitly rold them like 5 times. I dont reqiure a refund. I am happy with the product. Just giving them a heads up incase another customer buys it thinking it is what they'll get. Anyway. They ended up refunding me even though i told them not to, so long story short. No. I haven't had issues

    • Yola on 12/10/2022 - 16:40

      Yes, this happened to me. I rang to enquire about a product I purchased, and they just assumed I did not get it and refunded the money.

  • n3ck3ntry8bort0rgasm on 12/10/2022 - 16:54

    Amazon customer service are a bit funny in that if it's not a return and refund process which the website allows you to do all by yourself, they have a tough time figuring out how to fix your issue.
    Want an item "replaced" nope it's not going to be easy. Something missing and you want them to look into it? Again not a quick and easy process.
    As soon as you make your problem unique and not just a simple return and refund it will take a bit of effort to get them to understand exactly what you want and how to go about fixing it.

    For example I once ordered something and received a completely different product of the same type. Even the box had another brand and model number written on it but the specs were different so it was useless to me and it was not the product that was listed and shown in the images.
    Solving this issue took longer than expected and probably also because I threw in the "make sure it's not a problem at the warehouse I think the wrong product is on the warehouse space and it might have been sent out to others as well". Anyway after a big back and forth and letting them know how to possibly fix the issue, they told me to just go through the DIY returns process lol. And in the last email asking "how they could guarantee I get the correct listed product" they told me they would email me within 48 hours when they fixed it and I could order it again. That follow up email never came by the way. I had to contact them in chat again a few days later and then with their assurance I ordered it again and then I received the correct product.

    I say it's funny because it's the opposite with retail stores. They will avoid the solution of a refund and giving you your money back. And along the way the possible solutions are either give it to us and well send it to the manufacturer to find out what's wrong and repair it or well take it back and give you another one off the shelf.

    • Yola on 12/10/2022 - 17:55

      This is consistent with my experience. In my case, I thought that the person did not speak English well enough to sort out something unusual.

      • n3ck3ntry8bort0rgasm on 12/10/2022 - 18:03
        +2

        I am not sure how it works on their end. But even those who could speak english well seemed to be a bit robotic and I don't have any proof of this but I think they have a system where they don't want to be in a situation with a "unresolved problem" so they basically agree with everything you say and say stuff like "we apologize" but then it seems they kind of send your case off to another person who does the exact same thing because they don't want to be the one to be stuck with it and get fired or something.

        I dunno basically like until you say some exact key words and then they say "ok please go through the returns process and we will fix the issue on our end".
        No real effort on follow up or confirmation the issue is fixed or not. Just kind of letting you talk your head off until you sound willing to just settle for the returns process. I mean if I go through exactly what happened with my case, I think just doing the returns process in the first place and buying the product again a few days later would have ended up in the same result overall. Hopefully this makes sense to you I typed a lot lol.

        • Yola on 13/10/2022 - 03:07

          Sure makes lots of sense. I type a lot too very often. Still prefer their approach to most others where the goal seems to be to get you out of their hair without resolving the issue for the customer. Now we know how Amazon works just go along with it get the $$$ and order again if need be.

  • n3ck3ntry8bort0rgasm on 12/10/2022 - 18:10
    +1

    Also forgot to answer your question OP.

    "Amazon Returns Harder than Ever?"

    It's always been like this. Returns are easy just click through the website, print the label put one paper inside and stick the other on the box and drop it off at the post office.

    It's just when it something slightly different it's tough.

  • DarkTurtle on 13/10/2022 - 08:53

    I’ve found that the level of service depends on who the seller is.

    If it’s sold and shipped by Amazon, I’ve found the service to be great, especially if there are issues.

    If it’s sold by a third party seller, Amazon pushes the issue to the seller. Good luck if they are unresponsive or uncooperative.

  • The tiger on 13/10/2022 - 09:54

    One is better always prepared if there is a need for a refund or a return when purchasing things online, be they Amazon, eBay or Kogan. That is why I will only buy electrical appliances from home stores only such as Kmart, Bunnings etc as what happens when those appliances are out of order during the warranty period, mostly one year.No that easy to seek help from online stores.

  • Craze on 13/10/2022 - 16:12

    I don't have an issue with the return process, but have needed to follow up with CS when they don't approve/finalise the refund even after receiving the item back.

  • kaleidoscope on 13/10/2022 - 16:32

    Is anyone lese experiencing the same issue?

    Yeah their returns policy has degraded over time. Not only what you described, but now the full refunds are offered for less of items. Have a feeling its due to more people abusing this service. But anyway as a result of all this I don't use prime nowadays :)

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