Moved to Forum: Original Link
Reason: Unobtainable deal, website displayed wrong item name. Customers who click and collected the item has reported receiving a Google Chromecast HD model, not the 4K model.
Possibly cheapest ever price or maybe I’m out of touch.
I believe may be a price error confused with the HD version but I did a successful C&C
Got Will on my 2nd try and he asked straightaway if I read about this on Ozbargain LOL
I guess it was worth the wait rather then trying luck with TGG. Item is ready for collection. VIC 3029
Nice one! Trying my luck to also get Alex
Beautiful work.
The product "3074457345621769669" cannot be ordered.
Went to GG store to pick up and was denied. Counter dude said GG will refund everyone.
sounds like a lie. Proof?
grab one, thx OP
Good find. If they can confuse stores with this locked HD version by creating a new product to sell then I can feel for many consumers who would also get confused. Happy for those who were able to get a 4k model for $59!!
Yep I got the 4k version click and collect in store for $59 cheers op.
how did you manage that?
Showed them my order clearly stating it was the 4k version, they agreed and gave me the 4k version.
fair enough
Is that before or after you do the Jedi hand wave motion -?
you will give me the 4k version at hd price
we will give you the 4k version at hd price
May I know which store? Thankyou
Streaming Device
TypeWi-Fi 802.11ac (2.4 GHz / 5 GHz)
Bluetooth Wi-Fi
"55kg"Weight (kg)
Make sure to carry a trolley for pick up 🤣
Or at least a spotter, don’t wanna do your back
Went to collect and was given HD model. Wouldn’t budge on 4k.
Also accidentally upvoted and can’t change to neg 😂
You should be able to at least revoke your upvote under the "votes" tab, which is right below the deal title.
website down, i was in a que for jb live chat. rip
Price matched with TGC at JB
What's TGC?
Oh awesome, thanks! Do you have to go instore to price match at JB or can you do it online?
EDIT: seems to be 91 at TGC
@snoopydoop: Seems they removed it so it's now $91 instead of $54 at TGC.
I always go in-store but pretty sure you can also do it online. Always had way better luck at price matching with JB instore than officeworks
What the? You must have some really carefree sales folks at your local JB Hi-Fi retailer.
It would be a straight no if I tried that at my local store.
They’re super confused at Tgg about what the hell is happening.
But in the end, they gave me my 4K chromecast.
Just went to Helensvale QLD and they’re stating they can’t offer the 4K version even though the website states 4K. Because apparently they are using the model number and description.
Waste of time. This is just taking advantage of someone's listing mistake.
I agree. People shouldn't be all upset over this if the outcome isn't in their favor.
yeah welcome to Ozbargain. People will knowingly jump on mistakes and then get all high and mighty and self entitled when it backfires. Nothing new.
I mean, if it was a small business I wouldn’t have posted it. But it’s TGG, rinse them when you can
Just a heads up.
Staff gave me HD version. No apologies or discount when I clicked and collected. Very disappointed. Pointed out it was 4K that I ordered. Drove all the way to get flat out told no that's right the specs and model are correct. Like I was asking for gold and insulting them or something.
Reply was there was an error on the Website and it's the HD version. You ordered the HD version… Um no I did not… It says 4k right there….
Granted that is true in hindsight when you look at the model number but I'm not
normally going to check model numbers and the average consumer probably wouldn't either.
I'm relying on the title and it's their mistake and misrepresentation
Cancelled because of the customer service and I'll buy elsewhere because of that experience. HD or 4k whatever model hesitant to buy from them again.
Who tf checks a model number for a cheap item? Poor form from TGG.
name suggests you'll buy from them again if/when the next 'great' deal comes along lol.
Do i really need one if I have smart tv?
Depends. Some smart TVs don't offer certain streaming apps. Or their Android systems are no longer being updated perhaps.
As an example, I've just upgraded to a Yamaha Atmos receiver, only to find my Sony 4K TV doesn't support Atmos. It's a 2017 model, Sony offered Atmos ability in software updates for 2018 models upwards. So I'm going to now need something to decode Atmos, the CCwGTV will do it. Sigh.
Honestly if you have that sorta setup, just get a Shield. You'll be glad you did
So I placed a C&C order through TGC, and the line item says 4k in my email order confirmation.
Just received notification that it's ready to pickup, but now the line item says HD.
Shifty af!
Fixed the title to Google Chromecast with Google TV (HD) but still 55kg lolz.
Can you pay for delivery and especially ask them to make it 55kg. See what they send you 😂🤣
Probably full of the tears of fellow ozbagainers who C&C and presented with HD version.
Probably not worth going to C&C hey.
.it's 15mins out of the way to visit store
Maybe they'll cancel over the phone
I will call them before I start
Wow. Already on FB for scalping.
Offer them $59
I went to collect the order, I was advised it was a price error. I was given a choice to cancel the order or pay more for 4K model. I end up getting 4k model for $80.
Lol 4k version has been on sale previously for $78 + $20 gift card walk in no questions asked.
People jumping in as if it was some sort of dell monitor error kind of deal.
Well I ordered one for pick up at good guys Ipswich and just called them to save a drive to cancel if it was the HD version, the collection email says 4k.
After they checked my package it was the HD version but the manager is going to honour the deal and i am going to pick up the 4k version today.
Happy days for my 2nd TV
My order was cancelled. Well, the offered me the HD version or pay extra $40 for the 4K version. They also said it would take 10 days for a refund?!
They also said it would take 10 days for a refund?!
Makes sense - if they scammed eg. 5000 people into giving them $59 each by "mistakenly" posting a deal like this, they got a lot of money at their disposal. And 10 days using it is better than instant return, hey. And I bet it's not the only "deal" they offered and cancelled.
Lol yeah sure that's some far fetched conspiracy right there.
Yeah, might be sounding more far-fetched than simply assuming that companies just don't care and there's no real motivation to take proper care of their stock levels, how they advertise it, how they handle "mistakes" as the law totally supports them.
On the otherhand, cashflow is a real thing to deal with and 10 days of waiting for return sounds absurd, doesn't it?
@pizzaguy: You genuinely think they intentionally misrepresented the product to gain temporary cash flow?? Surely that's a ridiculous theory. The overhead involved in dealing with disgruntled customers and the additional processes to refund and in some cases to actually honor the deal… do you really think this works out in their favor?.
Here's something for you. hopefully makes your life easier
https://en.wikipedia.org/wiki/Hanlon%27s_razor
EDIT: Just read the below comments to debunk your theory.
@gimme: I see people getting vouchers, so certainly not the case here.
I just wish there were less situations like this or, worse, when stores blatantly oversell and then cancel your order.
Thanks for the wiki link.
Just received a $40 gift voucher from them
Thank you for your recent online order for the Google Chromecast with Google TV (4K) - GA03131-AU.We have identified an error in the title for the above model displaying that the product was 4k compatible. We have urgently fixed the error.As you may have expected to be ordering the 4k version, we will be cancelling your order so as to avoid any confusion. We have begun processing your refund and you will receive confirmation of your cancellation via email. Please note, refunds usually occur within 3-5 working days. In appreciation for your understanding, we are giving you a $40.00 store credit which you can apply towards the Google Chromecast with Google TV (4K) snow which is 4k compatible and currently in stock
Just got the same email as well.
Wonder if i can use it on the HD version and get it for $19…
That would be the ultimate ozbargain power move
haha i was only buying this for my in-laws… they would only need it if they knew what it was and how it differed to HD haha
Only 1 way to try…
EDIT: Tried and worked, got the HD version for $19 instead…
Not sure why they didn't honour with the 4K, as $99 - $40 gift voucher = $59 🤷♂️
One is $40 affecting each individual stores margins. The other only affects head office company profits.
What’s the point of cancelling if they give people store credit to get it for the same price?
Update: After picking up my 4k one earlier i just got an email telling me they could not supply my order, will be refunding be AND in the email was a $40 no minimum spend voucher!
This has turned out to be a real bargain now..only $19 AND a chance of going into actual profit whilst still having the chromecast if they do refund me
Ker ching
I got an email with a $40 voucher too but didn't also pick one up.
Massive loop hole win for you!
I haven't received a notification that my original one has been cancelled so gonna try my luck and see if i can go and pick up today haha
How is this not a bargain. Clown mods moving to forum
Thanks OP. I got Google Store to price match and it’s just been shipped out. Had $35 credit with them because of phone troubles, so only costed me $24.
Is this still possible?
Oh bummer, I had gone to click and collect and when told that I had ordered the HD version, even though I showed them the 4K in my order, they wouldn't budge and asked me if I wanted the HD version or wanted to cancel. I choose to cancel ( in store). Does it mean I miss out on the $40 voucher that I would have received otherwise?
Have you checked your junk folder? They were pretty quick to send the vouchers.
Same thing happened to me, i went in yesterday to pick it up. At first she brought out a 4k version and then scanned to only realise it was wrong so then went and got an other HD version instead (thought i was gonna get lucky for a sec haha). I did the same thing showed the email etc. and she called someone over to have a look who basically said that it was wrong and they were happt to sell me the 4k version but had to pay the difference. Ended up just asking for a refund which they did on the spot for me.
Today I chatted with the customer service who mentioned that my order has been completed?!
It was for a HD version.
Wow!
Instead of arguing with them, sent an email with details of the proof of what I am saying.
All well.
So after GGC notified me that my order was ready for pickup (whilst changing it to the HD version in the process), I emailed them back saying I ordered 4K not HD.
The store apologised noting the listing error, but then gracefully changed my order to the 4K version and reissued my invoice.
Picked them both up this morning.
Yup got the $40 voucher as well! Thanks OP for the post!
I just got refunded but I didn’t get vouchers though. Anyone here in the same boat as me?
That sucks. I for the voucher and also just had the money go into my account last night…
Used the voucher to get an expensive cable ($39)
I got refunded a week ago and now they sent an email with a 40$ voucher.
I picked up my HD CCWGTV ages ago but the $40 credit email came today. Pretty impressed with their customer service… I never even chased them up about it.
@Classo: I got Matthew and he refused as well. Said chat lit up over this