DoorDash Refused to Refund Cancelled Order

LBurnSomeCashs on 20/09/2022 - 21:53
Last edited 21/09/2022 - 10:19 by 1 other user

Hi,

I did placed grocery order with Doordash and customer service rang me and informed me items i order was unavailable. Would you like to cancel the order or choose substitution?
I chose to cancel order and request no charge for my order. The customer service then cancelled my order. Later she got in trouble for the refund and transfer to ESCALATION TEAM to support. After the transfer, the new agent said he cannot process the refund because the customer request to cancel the order. Hence he cannot provide full refund due to Doordash policy.

What should I DO?

Food & Grocery

Related Stores

DoorDash
DoorDash
Marketplace

Comments

  • Caped Baldy on 20/09/2022 - 22:02
    +6

    How did you pay?

    I'd get screenshots and then sort out via a dispute with paypal or my bank.

  • bmerigan on 20/09/2022 - 22:07
    +11

    I would have asked them to provide what was ordered then

  • bdl on 20/09/2022 - 22:23
    +4

    Username checks out

  • askbargain on 20/09/2022 - 22:24
    +3

    doubt, one sided story

    • askbargain on 20/09/2022 - 22:49
      +2

      customer service rang me and informed me items i order was unavailable

      there is an option when you order for the restaurant to choose a substitution. OP isn't giving full story

  • BurnSomeCashs on 20/09/2022 - 22:27

    They said the customer agreed to doordash refund policy when i signed up my account…

    • garetz on 20/09/2022 - 23:08
      +12

      The law trumps any policy, if you pay for something you better get it, or get a refund, or they are basically robbing you.

      make a complaint to fair trading.

  • kerfuffle on 20/09/2022 - 22:31
    +17

    Stop using Doordash

    • Ghost47 on 21/09/2022 - 00:09

      Wise words.

  • trapper on 20/09/2022 - 22:46
    +6

    This is one of those things you must pursue relentlessly out of principle.

    Do not let this go. Get every cent back.

  • foxmulder on 20/09/2022 - 22:49
    +3

    These days if a company made mistake, not sure what's with the song and dance for the refund.

  • BurnSomeCashs on 20/09/2022 - 22:53

    And they do not have customer support in Australia.
    Whenever i call, i was redirect to United State phone line.

  • ben5000 on 20/09/2022 - 23:33
    +2

    Straight to the the relevant ombudsman for that particular industry regulator. Make sure they are well aware you have escalated the matter to the Ombudsman, this will likely speed up the process. Oh, and make sure to trash talk and make this experience known on every public review spot

    • 82norm on 21/09/2022 - 09:43

      Is there even an Ombudsman for that industry?

      • Baysew on 21/09/2022 - 10:21
        +3

        No, but you could try the food court.

      • BewareOfThe Dog on 21/09/2022 - 12:38
        +1

        ProductReview?

      • Leadfoot6 on 23/09/2022 - 19:59

        No Ombudsman, just the Department of Fair Trading, or equivalent, in each state.

  • try2bhelpful on 20/09/2022 - 23:33
    +9

    I can’t bring myself to use any of these services.

    • Mokr on 21/09/2022 - 00:29

      For a small price of seven dollars and ten percent price increase. You too can feel like a king. And have people do shopping for you

      • SF3 on 21/09/2022 - 09:34
        +1

        You too can feel like a king. And have people do shopping for you

        Until you run into an exception flow, then you can mourn.

  • easylife on 20/09/2022 - 23:46
    -2

    If it helps i've been abusing DoorDash since it came out, easy half price dinner if i'm to lazy to cook.

    • BurnSomeCashs on 20/09/2022 - 23:49

      How???

      • easylife on 20/09/2022 - 23:51
        +1

        That's something i can't tell you else it would get hotfixed lol

      • Mokr on 21/09/2022 - 00:30

        Let's just say he is a slut

        • Tee Rex Arms on 21/09/2022 - 16:47

          You just hit them up for enough refunds/credits until they stop. Then move onto next number/CC. Usually get about 10 in.

  • Blackpuddytat on 21/09/2022 - 08:11

    Another reason customer service will refuse refunds is that you will have exceeded your quota for credits/refunds for that month. Customer service will be straight up locked out from processing any credit/refund on their system. You'll need a supervisor or higher to assist there.

    • Quantumcat on 21/09/2022 - 10:21
      +1

      Is there a way to know if you are approaching it so you don't risk ordering anything from that platform? Is the amount limit and time period known?

      • Blackpuddytat on 23/09/2022 - 12:06
        +1

        Nope, not on the customer side. Just be aware that if you need to escalate a missing delivery on a month where you've requested a bunch of credits ($20+), your request will be bounced.

        • BurnSomeCashs on 23/09/2022 - 15:08

          Haha. This is a new account first order and they already (profanity) me up

  • dixy on 21/09/2022 - 08:51
    +2

    Dont use doordash next time.

  • hsp on 21/09/2022 - 09:27
    +2

    If any company denies a refund when I'm clearly entitled to one, I don't waste my time. Just call your bank and chargeback.

  • Ramrunner on 21/09/2022 - 13:21

    Pick up your own groceries

  • davidmwilliams on 21/09/2022 - 21:57

    Doordash is the worst of the three - Uber Eats, MenuLog, and DoorDash

    I'd never recommend them to anybody.

    • BurnSomeCashs on 21/09/2022 - 21:58
      +1

      they dont care about customer like Uber Eats and MenuLog.
      Their support agent is the worst

    • SnoozeAndLose on 21/09/2022 - 22:08

      is deliveroo better?

      • davidmwilliams on 22/09/2022 - 19:06

        I don't have any experience with Deliveroo.

        • BurnSomeCashs on 22/09/2022 - 19:08

          Uber Eats really hard to get to support agent past order.
          Doordash is having issue with ongoing order.

  • BurnSomeCashs on 22/09/2022 - 19:20

    And sometimes i face bad driver where they do not reply to customer message or phone call.

  • AussieMark on 12/08/2024 - 22:05
    +1

    Setup a Doordash account this week used $200 gift cards on the account

    Tried to place an order and they deleted the account

    Called them and they said to wait 2-4 hours

    Waited then still couldn't login..they said I need to go to a Doordash gift card website and lodge an an enquiry then they might be able to email me new gift cards.

    Absolutely ridiculous. Taken 3-4 hours and multiple calls just to try to place an order. They said they detected potential fraud that's why they closed the account…

    Will lodge with the ACCC. Wish there was something like the TIO

    Will be selling the rest of my Doordash gift cards. Won't use them again

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