Placing items on an end of shelf display marked "1/2 Price"
Then the girl on the register says "no, that's tomorrow!" Update (this was at 5:45 PM Tuesday)
Ask them would you please go check and of course they see it, and that is all. Still refuse to honour the price.
Photo: https://imgur.com/a/QB6WNow
What does the community think?
Thanks for your opinion(s).
Someone's upset their nappies cost more at CW instead of WW
Please add to poll get over it move on and who really cares better things to do :)
I once complained to Coles about the store personnel removing the stickers for the current week's specials too early late Tuesday afternoon
And…?
They did delay removing the stickers by hours.
And what did complaining do?
Nah still do it, must be your state.
Never happened to me. If the price on the shelf is lower you get the item for free
Ex check out chick here (male), shelf stocker, deli & butcher cold-room floor scrubber (mmmm compacted flesh), green milk scrubber (mmm week old dairy leakage) and wild machete wielding fruit & veg ninja. Trust me wash your fruit and veg- it's been on the floor, we played hackeysack with it, it has been a stunt double stand in for wushu practice. Yep- it's true the freshest is at the back of the shelf, the newest eggs are out back and ask nicely the dairy food stocker to get you the freshest milk. And no- we were told not to bother telling the customer we'd accidentally scanned items thrice instead of twice (it was a good way to make up for "missed" scans.
Our Safeway management was continually on the phone to the local Coles to sort out who's lowering prices on what that week. Fags (cigarettes) sales were not to be too rigid on ID. We didn't have liquor. We had a bakery that excelled at successively surpassing its blandness per bake. My dog turned its nose up at a Safeway baked regular sponge.
We had a Payless and some other crappy low end Australian brand that had prices on black and white (similar to JB but only much less fancy), no IGA and a local fruit & veg Italo-Greek dominated market. Farmer's markets were not yet a thing in Australia. Though there was a dodgy Sunday market in a less desirable suburb.
and wild machete wielding fruit & veg ninja. Trust me wash your fruit and veg- it's been on the floor, we played hackeysack with it, it has been a stunt double stand in for wushu practice.
Reminds me a lot of my experience working in a produce department many years ago haha
Coles put up their new catalogue prices on Tuesday night; and I'm pretty sure it's reflected at the checkout.
Looking at the picture I reckon that OP has a point, unless they deliberately took the image to exclude a ticket that had a specific date on it.
If this display was at the supermarket chain that I used to work at years ago, they would be marking it down because the shelf is clearly labelled 1/2 price and it's not just one or two of the product being placed there by a customer.
Probably laziness by store management/staff, but there's no start/end date on the promo in the photo - just says 1/2 price.
Poll option: Go back the following morning
I read that as go back to the following morning.
No idea why.
Promotional weeks run from Wednesday to the following Tuesday. My understanding is that staff update the ticket prices Tuesday night. May have been incorrectly updated too early.
update the ticket prices Tuesday night
They only remove the old tickets on Tuesday nights.
New tickets get put on Wednesday mornings..
Btw are you sure you are associated with Woolworths ?
Hmmmm… this seems awfully Pam like, just missing a “rude” manager/employee.
I was a Woollies fan when I lived in Hobart when i learned about 'start of promotion' dates. I went to shop at Coles one day because I had seen these great specials in a flyer. I was thoroughly confused when the specials weren't there (yet) and in frustration I eventually abandoned my half full trolley in the isle and left the store to go back to my usual Woollies store. My fault I know, but I was too frustrated. I'm only a simple soul :)
I see a half price banner but no actual price tags, you should always be checking the price tags themselves.
Also they should only do changes after store is closed on Tuesday nights for the next weeks sale starts.
Both in the wrong.
I would still think the product should be free, price displayed or not.
It clearly says 1/2 price. A reasonable person would expect it to be half normal price.
This is of course as long as they don't have a disclaimer above that we can't see on the picture saying tomorrows special, starts from etc..
Two clear breaches at my local Wool(over-the-eyes)ies:
Mutti individual cans on shelf, slide ticket showed description on rhs but where price should be on lhs was BLANK. Not printed at all. There were two such tickets in the shelf. I took photos but deleted them as I haven't aged into Karen mode yet (proof that guys mature later ;).
Woolies Almond milk 1L. I bought eight a few weeks ago for $2 each. Website currently shows same price.
Yet last week and again this morning, under the product was the price $2.50. To their immediate left was a vacant section of shelf with ticket at the bottom, same description but different product code: $2.00.
What's going on?
Whatever the long term solution is, it only hurts the supermarket workers, it means they have to work after the store closes, or they just shove more money into replacing them with digital price tags and replace the workers.
You should know its Tuesday afternoon and figure it out yourself instead of trying to get it for free when you clearly shouldn't.
What does the community think?
You should have held up the days newspaper in that photo…
They are moving to digital price tags now, so shouldn't be any excuse for early/late changed tags soon (though wouldn't help with these banners I guess, maybe they'll remove those as well and make them digital eventually)
What’s a newspaper?
hardly a woolies lie, just lazy staff wanting to not have to go back and do the tags late at night/early morning.
If you think the woolies staff choose when their shifts happen, you're mad.
I'm always weary of what the specials are on Tuesday night when they're preparing the next week's specials. If it's late on Tuesday I'd just shrug but I agree they shouldn't have these out on Tuesday evening unless they put up temporary tags saying that special price starts Wednesday, otherwise they should honour the price.
They should honour that, or cover up / remove the 'half price' signage until the sale actually starts.
I don't think this is really lazy or anything, they need to change the ends on Tuesdays when specials roll over.
I personally go on Tuesdays all the time with my list/etc pretty much knowing what I'm buying and whats still on special.
(The website is always up to date.)
When it's 1-2 people doing an entire store's ends it's just something that happens in transition?
when I studied law of contracts at uni about offer and acceptance I was taught that a shop may offer goods for sale
but not until the exchange of money for goods is satisfied is the transaction complete
the shop can offer a product for sale, the customer can accept that offer
the customer can offer to buy at the price they believe, the shop can reject that offer
given the customer is typically inside/on the shop owner's property, the shop owner may be able to refuse service at will
e.g. https://getyarn.io/yarn-clip/38153208-0031-42ee-8158-7c9aae1…
There are consumer protections.
Woolworths does have policies on pricing errors and more. (Which I’m not claiming this is by the way).
Where is 'all of the above' on the poll?
Woolworths has vanished off Price Hipster in the last couple of days, I guess they weren't happy about people being able to see the price-jacking they've done for the current "Price Dropped on 400+ items" advertising….
https://pricehipster.com/woolworths-hostile
It's not just the last couple of days, they've been off Price Hipster for ages because their systems are setup to avoid tracking / scraping.
It has been working every time I've checked in recent times, just a couple of days ago it was fine…
@doweyy: Hmmm, I was looking up the prices on a few things the other day due to their current Price Dropped ads, I'm sure Woolies was on there, it's possible I'm mistaken and I was looking at Coles prices…
@FLICKIT: Yup, unfortunately it's been a while. Woolworths has been clear about their lack of support for price transparency and I had to remove them from Price Hipster some time ago.
That is fine. They have not put up price tags so you can't say anything about price.
It is normal for them to start filling special displays on Tuesday night, however price tags don't go on until after closing.
Although this store does seem to be a little early. Most stores I've seen have only just started filling the specials shelves at 7pm.
sh*t, the price is what it is on the shelf. If they updated the price tag too early due to unintelligence thats their fault.
they could do that on every item, and the unsuspecting person will never know.
was the half price price on display or just "1/2 half price"
I checked the shelf, one label was there with the half-off price (yellow label) - friendly kid stocking shelves 1 meter away was asked - are there any more? So he snatched the label and went out back - brought out a couple and handed them to me and then told me there's an end of aisle as well- so I took my handful and went to check out. Staff never ever put the price on the end of aisle in this store. But as someone said - blame management, or lack thereof.
I am over it, it's just another customer service fail. I merely felt they deserved to be shamed. Call me a Karen… but Woolies has been shit about their policies since Covid, even refusing rainchecks.
ok set the scene
if something is normally $5 and was going to be half price at $2.50 was it
a.) $5 and "half price" or
b.) $2.50 and "half price"
?
either way what ever the figure on the price tag is is what u pay
Or maybe they can add FROM DATE and TO DATE on half price tags. That would make it easier for customers.
They should put the banners/etc. up on Wednesday instead if they don't want to sell it for half-price on Tuesday.
I think they should honour half-off their standard price if they put the banner up.
There's laws and such about false advertising, sorry for being a Karen.
another "quality" ozbargain forum post…
youre on a website dedicated to shopping for crap…what did you expect?
10% of the forum threads are actually interesting
pretty much…discussion & community has never really been this places forte
Paulo lies
Tuesday is the last day of the previous week. They are, probably, in transition stage. What does the online price say?
I agree that is exactly what is happening. But if you are shopping on a Tuesday night, who would think that it starts tomorrow. I agree with someone else who said, that if they want to pre-stack shelves, then cover up the half price sign. Legit complaint.
Do they lie? Well they call themselves the 'Fresh Food People'.
It amazes me that their Organic fruit & vegs. section has marked down produce that expires 'tomorrow'.
If you are the sort of person who wants Organic, then you certainly want it as fresh as possible.
I used to work in fresh produce - the organic stuff sells very poorly, and when it doesn't sell it gets marked down. It's rarely the case that the stock comes in with a short date, although that occasionally happens too (not that produce lasts long in any case).
Do yourself a favour and shop at Aldi.
Consistently cheaper on all items.
aldi is overrated…their fresh produce section was no cheaper than colesworths when i was there this week and the quality looked average as
dont mind their deli style chips though!
Colesworth is cheaper after catalogue specials stack with FlybuysRewards offers
less and less half price specials these days though….seeing a lot more 20-30% off than 50%
Sad. I stockpile when there's a rare 50% eg Mayvers peanut butter.
It’s not lying but it looks deceiving to me.
I suggest you complain to Woolworths. Do it online and send your timestamped pic.
To say ‘but there is no price’ seems to ignore the huge ‘half price’ signage.
Don’t they have some sort of policy or agreement that they will honor it for the first wrong ticketed product
its not a big deal when woolworths or coles do something but if you're local independant does something then the pitchforks are out
Just remember while Woolies lie to you about the cost of inflation their CEO got a 37% pay increase on his 8mil salary last year.
ozbargainers love supporting the major chains dont they….its quite pathetic how loyal some customers are to the mega corporations ripping them off daily
Always been a nightmare to shop at Woolies and Coles on tuesdays after 5pm, as never know whats on sale.
next time, get two. One for the half price and another for free. WW policy to offer second item free if scanned price is higher than shelf price.
Argue the shelf price is half price of the goods and call their manager and act up Karen.
would you like to name which ww store did this?
Woolworths (Coles and Aldi) are all signatories of the Code of Practice for Computerised Checkout Systems in Supermarkets. The code requires the supermarket to provide the item for free if the item scans for a higher price than the advertised shelf price or sale price. The shelf price ticket description must obviously match the item description precisely.
Ask to speak with a manager, refer to the code.
The supermarkets choose to accept the risk that if they label shelves before they update their computer systems that they have to provide the item free. They do this because 99% of consumers are not aware of the code and it reduces labour costs and ensures all shelves are labelled by the start of the sale.
To clarify. You only get the 1st item for free. i.e. if you have 5 of the same items in your cart with a mis-priced shelf ticket, 1 is free and the other 4 must be sold at the shelf ticket price.
Exceptions include
* Liquor and tobacco products.
* Items with a shelf price of $50 or higher.
* Where an operator error has occurred, for instance the wrong PLU number has been keyed in or the wrong product is identified by the checkout operator.
Price Look Up number (PLU) for the item the shelf ticket must match.
When the code was introduced, over 20 years ago, all items scanned at the incorrect price were free.
Woolworths have strategically removed all mention of the code of practice from their website.
Coles still refers to it under a modified name: https://www.coles.com.au/customer-care > Our Promise On Price Scanning > What happens to single items
If a single item scans at a higher price than the advertised or ticketed shelf price for that item, we will give you that item FREE.
Half way down the following article you see an image of Woolworths in-store signage regarding the code of practice : https://www.news.com.au/lifestyle/food/savvy-shoppers-share-…
I understand how it could be seen as misleading. I’ve walked past displays like this many times on Tuesday nights without too much thought other than knowing that they’re just preparing for the next weeks specials. There is no price label under the items. Generally the shelf stackers are quite busy on Tuesdays due to the change in specials.
If you really are concerned about this, submit feedback to Woolworths. Maybe they could cover the 1/2 price banners until the sale starts.
So misleading.. they should put the 1/2 signs up on the day they’re actually 1/2.
Probably ripped quite a few people off who haven’t realised.
If you don't check the price before putting it in your trolley thats a you problem…
No, it is store's problem to resolve. Very likely the customer did check the price and that was why they chose to put the item in their trolley to purchase. If you see the shelf price ticket showing the price as (e.g.) $5 but it scans at $10, that is the stores problem if the PLU matches. The store is required by the scanning code of practice to provide the first item for free and subsequent similar items at the price indicated on the shelf, not the scanned price.
Woolworths, Coles, Aldi and most IGA stores have agreed to comply with the code. The issue is, due to lack of training, many in-store staff are unaware of the code or have forgotten its details. That is why both Woolworths and Coles advise to contact their customer service lines if in-store staff don't honour the code's requirements.
There’s quite a few things I buy on the regular only if they’re 1/2 price.. knowing full well how much they cost full price. Having something marked 1/2 price when it’s not is deceiving and not a me problem
They told you they will honour the special tomorrow, the catalogue is available on monday 5pm showing the price
There's no price showing, so OP how would you know what the special price is at the checkout? A quick glance over at the chip aisles would still show the full price tag as tags don't get changed until Wednesday morning. I'm confused do you not check the price before you put your groceries in the trolley?
CAN YOU NOT SEE THE HUGE SIGNAGE THAT SAYS HALF PRICE
The signage is usually accompanied by individual tickets (especially when the end has multiple different products on it). Half price signage doesnt mean anything unless accompanied by a ticketed price (which is put up on Wednesday).
Totally disagree.
The signage is very clear and means everything and ought to be honoured the second it appears.
It is clear the price is half the ‘normal price’ which is evidenced by the Wednesday’s actual price stickers.
@Eeples: No it doesnt. There can be multiple items on the end not all of which are half price. You are a fool or just naive to assume everything on an end would be half price based on a placard. There was no ticket on the shelf so they are under no obligation to honor anything.
@Eeples: Better than typing in all caps…. I mean seriously how thick do you have to be to assume something is half price based of signage when there isnt even a ticket with the price.
@Piranha2004: Yes, I'm thick too.
The caps are well warranted because you and others don't seem to be able to see and acknowledge the half-price signage. ie. Half-price signs indicate when something is half-price.; especially massive half-price signs.
It's plainly a misrepresentation.
@Eeples: Signage doesnt mean squat unless there is a ticket present and it looks like only you cant comprehend this simple fact. According to you signage means "everything" even though its the ticket that means everything.
Supermarkets in Germany (Lidl and ALDI I've just been to as I'm still here) all have eink based price tags.
Imagine the labour and time saved, we should switch to them in Australia too.
woolworths are trialling in this in VIC stores atm
It’s countrywide; my local Woolies has them
so now woolies can pay less wages and its even easier to raise prices!!! its a win for the consumer!!
TBh not a big issue to even have poll or even discuss. Go back you have a week to buy same thing for half price… unless sold out.. coles probably put same thing on half price next week. Very small issue dont make it big we have got other bigger issues to worry about..
This forum post is so stupid. And the poll is even worse with absolute denial of their own stupidity
It's so unbelievable, the only rationale is it must be a trap to see how many like minded ozb would actually "vote"
youre right….after all as they say it takes stupid to know stupid <tapshead>
Until supermarkets implement e-signs, this will happen. The alternative is to hire more staff for the early morning shift and increase prices for everyone.
Okay, you didn't know - either you haven't shopped much or you've shopped much but are a bit dumb. No one is trying to lie to you. If you're not happy, go shop elsewhere. E.g. Harris Farm have dates on their signs, so they have to print out different signs all the time and hence have higher costs and prices. If you want this peace of mind then go ahead.
No one is trying to lie to you
I believe you
Pure laziness from certain staff members, to be honest woolies and Coles hire certain people that shouldn't be working in the customer service areas, they should be only in the docking and supply department.
I hate shopping on Tuesday evenings, they take down the current specials pricing and start moving stuff around.