HOAX?: Phillips Cashback Promotion: Due to a Technical Issue When Your Claim Was Lodged, Your Bank Details Were Not Recieved

drup on 17/08/2022 - 10:22
Last edited 17/08/2022 - 11:46

Update::
Confirmed to be genuine. If you go to the below webpage, it does confirm philipspromotions.com.au as a authorised 3rd party contracted to process claims.
https://www.philips.com.au/c-w/promotions/fathers-day-cashba…

Interestingly a week after i lodged by cashback promotional claim for $100 after purchasing a air fryer, I got this email. I almost clicked the links until i realized the email address. Has anyone else gotten this? and how would they know about the cashback and my name and email? Does anyone think this is genuine?

In process of contacting Philips right now. Will report back.

from: Philips Promotions <[email protected]> via crsend.com
to: xxxxxxxxxxx
date: 16 Aug 2022, 14:00
subject: Philips Father's Day Cash Back Promotion
mailing list: <13796490.237866.crsend.com> Filter messages from this mailing list
mailed-by: bounce-eu2.crsend.com
Signed by: crsend.com
security: Standard encryption (TLS) Learn more

If this message is not displayed properly, click here please.
Dear Mr xxxxxxxxx ,

Information required before 30/09/2022

Thank you for purchasing a Philips product and submitting your claim registration for the Philips Father's Day Cash Back Promotion.

Unfortunately, we are unable to process your claim for the following reason(s):

Clause 5 - Claiming Process - Due to a technical issue when your claim was lodged, your bank details were not received with your online claim. Please provide your BSB, Account Number & Account name by return email in order for your claim to be re-processed.

You can still amend your claim, by emailing us at [email protected] the required information before 30/09/2022 .

If the required information is not received by the above mentioned date we will be unable to process your claim.

Please reply to this email with the requested information for your claim by also including your reference number - xxxxx.

If you have any questions about this Cashback, please feel free to call us on 02 9912 4490 or send us an email [email protected]

We’d like to thank you for supporting Philips.

With kind regards,
The Philips Promotions Team
If you don´t want to receive any more messages (to: xxxxxxxxxxxxxx) any longer, you can unsubscribe free of charge at any time.

Philips Promotions
PO Box 6422
NORWEST NSW 2153
Australia\
02-9912-4490
[email protected]

Electrical & Electronics

Related Stores

Philips Australia
Philips Australia

Comments

  • CodeXD on 17/08/2022 - 10:25

    I assume you are concerned about the via crsend.com?

    When you first applied for the cashback did you receive any confirmation email? Does the reference number match this email?

    • drup on 17/08/2022 - 10:28

      Yes i did, unfortunately there was no information on tracking the claim or where to go for questions.

      I am personally not familiar with crsend.com. Does that suggest something specifically?

      • CodeXD on 17/08/2022 - 10:32

        I'm not familar with crsend, but if you reply to the email, does Philips Promotions <[email protected]> show up in the recipient?

        Could be the website they used to track the competition entries.

        Do a search for 922817 in your mailbox and see if number matches up with the email from when you first did cashback. It is a unique identifier to your specific cashback.

  • mbck on 17/08/2022 - 10:27

    https://www.philips.com.au/c-w/promotions/fathers-day-cash-b…

    Same email as in the official link.

    Use the official link?

    • drup on 17/08/2022 - 10:30

      Sorry mate, i didn't quite understand what you mean.

      Are you saying i should use the official link to contact Philips? If so yes i already have.

  • SBOB on 17/08/2022 - 10:29
    +1

    Considering the URL 'philipspromotions.com.au' redirects to philips and is also registered by an advertising group, I dont think 'scam' would be immediate thought

    https://www.crazydomains.com.au/whois/philipspromotions.com.…

    • drup on 17/08/2022 - 10:31

      it is very unsuual the email would use a different domain? thoughts? Combined with wanting bank account details being provided via unencrypted means i found very unusual.

      • veetor on 17/08/2022 - 10:36
        +1

        Looks like CleverReach (crsend.com) is a bulk email service that Philips seems to be using. Nothing too suspicious about that.

      • bobbified on 17/08/2022 - 12:48

        it is very unsuual the email would use a different domain?

        It's not unusual for companies to use a third party for cashback and promotions. If you read the terms and conditions, it often tells you which company is managing the whole thing

      • pjetson on 17/08/2022 - 13:56

        it is very unusual the email would use a different domain

        It's very common. That way, there's no negative impact on your main domain name from anyone complaining about spam.

  • thewiseone on 17/08/2022 - 10:42

    I emailed philips directly to chase up my cashback and they replied that there was an error with the form on their website and requested my bank account details.
    Sent them the details and received the cashback today.

  • steven6 on 17/08/2022 - 11:11

    Thanks drup, just emailed Phillips with your reference number (you should redact that) and got your refund in my bank account. :)

    • drup on 17/08/2022 - 11:45

      =[

  • 0FoxGiven on 17/08/2022 - 11:19
    +1

    Not a scam

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