10/8/22- BIG THANK YOU TO THE OZBARGAIN COMMUNITY! Update below
The last few years my mother has been dealing with neighbors dogs that bark constantly through the night and during the day (they are left outside). She has put up with this for years and it is impacting on her mental health and enjoyment of her home.
She contacted the local council multiple times but instead of helping they referred her to the local police, and the police refer her back to the council. She believes that her complaint is being trivialised and wants to pursue further action. The council has cancelled investigations because they say they've spoken to neighbours who haven't made any complaints, but my mother has spoken to her neighbours and they say they haven't been visited by the council.
She is planning on suing the neighbour and perhaps the council for the suffering it has caused her. She has asked me to financially assist with her legal case as she is a pensioner. I'm unsure as to what the risk of her losing the case would be and hence my money.
Would she be unlikely to succeed in suing the neighbour? Should she sue the council for inaction? Any other advice about how I can help her? She cannot move house as she is a pensioner.
She has many recordings of the dog barking, and one of her neighbours is able to confirm this. She believes she has followed the appropriate progress of escalation, contacting council, and seeking noise abatement order.
Thanks in advance.
10/8/22- BIG THANK YOU TO THE OZBARGAIN COMMUNITY! Very appreciative of all the comments and I am very grateful for all the advice.
Mother lives in NSW. FOI request is pending. Probably won't be pursuing legal action from all your helpful advice. Suggestions I found very helpful- approaching ombudsman, councillors/ Mayor, council complaints process, legal aid (pending), mediation, local rangers, ultrasonic barking deterrent.
Don't waste your money on legal fees, soundproof her bedroom maybe.. also does she own the house or is she renting?
Consider helping her move if it's really taking a toll, if she owns she could lease the house our for a year or two & rent elsewhere.