Opticomm Connection Drops out When It Rains, What Are My Other Options?

tomate85 on 13/07/2022 - 14:03
Last edited 13/07/2022 - 14:22 by 1 other user

Hi there,

We've lived for 2 years in our unit (NSW), and our home internet is on Opticomm LBN Co. (no NBN, limited providers). Speeds are OK, but any time it rains the connection drops. With the recent rain, the service has been completely worthless for the past three weeks.

Our ISP is alright, but can't do anything really about the technical problems as it sits with their provider. From what I hear, everyone in the building has the same issues.

Any good 4g mobile connections you recommend?

We use ~500gb per month, 5g is not available.

Internet Broadband Opticomm

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Comments

  • Mechz on 13/07/2022 - 14:09
    +2

    TIO?

  • 87percent on 13/07/2022 - 14:11

    I’d be escalating the issue.

    • tomate85 on 13/07/2022 - 14:21

      ISP mentioned they've done it several times already. Their customer service has been great, but there is not much they can do. Tried to get directly to Opticomm, but they won't deal with customers directly.

      • currentfad on 13/07/2022 - 18:36

        Who is your ISP?

  • Bisah1342 on 13/07/2022 - 14:12

    I have opticomm in Melbourne and its rock solid Gigabit speeds, and barely down outage wise hahah

    Luck of the draw I guess! IMO FTTP NBN is better though

    • tomate85 on 13/07/2022 - 14:19

      "when" it works, it's great. Unlimited data, good speeds, price is OK. Issue is we all experience drop-offs any time it rains. Not sure of the technical explanation…

    • vince088 on 13/07/2022 - 20:25

      im getting FTTP opticomm in a month when my neighbourhood finishes the upgrade

  • [Deactivated] on 13/07/2022 - 14:19
    +4

    find out where it connects to your building and see if there is a pit or something which fills with water when it rains, if there is, try putting a cover over it / preventing water from getting in and see if that helps. i've heard similar stories about rain affecting speeds and the cause ended up being an unsealed pit where there was a connection.

    • tomate85 on 13/07/2022 - 15:35

      Thanks I'll have a look at it.

  • CyberMurning on 13/07/2022 - 14:23
    -3

    get an umbrella

  • pharkurnell on 13/07/2022 - 14:29

    Are you in a remote rural area?

    • tomate85 on 13/07/2022 - 15:35

      No, not too far from Sydney cbd

  • OZBholic on 13/07/2022 - 14:46

    I have had same issue, but then Opticomm had a some work done in our are about a year back and had no issues since.. I guess if enough people from your area complains they will do something about it..

  • pjetson on 13/07/2022 - 15:37

    As Mechz said in the first post at the top, you need to lodge a complaint with the TIO. You'll get someone specific to deal with, and they won't be able to brush the problems aside.

    https://www.tio.com.au/complaints

  • ozwog05 on 13/07/2022 - 16:16

    Although not an ultimate solution, could you switch to an Opticomm Service Provider that offers free 4G Backup/Failover? (eg. Telstra, iinet, Internode). That way, when your connection drops, the failover will kick in and there'll be minimal disruption.

    NB: You'll likely pay more for Telstra, but you'll get a better (theoretical maximum) failover speed of 25/5 Mbps, whereas the other ISP's mentioned are 12/1 Mbps failover. This will depend however on the mobile coverage you have in your area.

    • tomate85 on 13/07/2022 - 16:59

      Interesting, thanks. Telstra is not one of the providers for our building, but I'll investigate the other ones.

      • ozwog05 on 13/07/2022 - 17:58

        There's also rumour that Aussie BB will be offering 4G Backup soon (Optus Network I'm guessing, as it's their Mobile MVNO), but I don't believe there's been any confirmation of it going ahead, or when it will be available.

  • spackbace on 13/07/2022 - 16:19
    -1

    Unlikely a 4G solution would be great in an apartment

    What speeds do you get through your phones while standing in your apartment?

    • tomate85 on 13/07/2022 - 17:03

      92mbps download, 27 upload on my mobile. Streaming is pretty smooth, haven't tried gaming.

  • trankillity on 14/07/2022 - 08:30

    I believe that anywhere that is provisioned by Opticomm is ONLY provisioned by Opticomm. And changing ISP within the Opticomm branch won't change the physical fault. TIO is your only real option, and all the ISP needs to do to satisfy the TIO is prove that they lodged the faults with Opticomm and that Opticomm investigated them.

    So basically, you're shit outta luck.

    I know that on NBN, they often have the option of upgrading to FTTP for a cost. Perhaps see if Opticomm have that option?

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