Hi OzBargainers, I am a loyal Jetstar flyer and now I am scammed by Jetstar.
I recently purchased close to a $1,000 worth of Jetstar gift cards from Shopback to purchase my family holiday. Only to find out when I went to checkout on the Jetstar website that it was not valid. I called three different operators and they told me that I was unable to use a "gift card" but I can only use a "voucher" on the Jetstar website for Jetstar holidays.
Terms and condition of the Jetstar gift card on Shopback site:
To redeem your gift card go to www.jetstar.com/au and enter your card number and pin at time of purchase. This card can be used to book flights, or flights combined with accommodation / activities, on our Jetstar Australia website only for flights departing Australia (this may include a return flight, where the initial flight taken was departing Australia within the same booking).
It is very misleading because the holiday package booking is also under the Jetstar website.
The "Jetstar holiday package" includes flight and accommodation.
Gift card can can be used to book flights, or "flights combined with accommodation / activities, on our Jetstar Australia website."
How can the ordinary consumer differentiate between a "hotel package" and a "flights combined with accommodation"?
Does anyone have advice on how to fix this issue?
Much appreciated,
Gift cards at ten percent off still make them a profit as people forget etc.