Hi,
I have bought 3 appliances from good guys and used to get $20 store credit. It is now stopped as I have not received any voucher after November. Does anyone else have similar issues?
The Good Guys Concierge $20 Store Credit
LV001 on 12/06/2022 - 21:40
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I had the store credit for a year or so and then they stopped - I contacted them and they said that they were only payable for a certain number of years. Having said that during the 2 or so years I was receiving them they were sometimes erratic and I would contact them to see what was up and they would send through. Prob worth chasing.
I'd forgotten about that. I purchased that concierge stuff back in Jan 21. Never received a thing. Guess I should call them. Cheers.
Bet they'll spout the 'you need to opt into marketing to receive the credit', they pulled that on me. I'm like ytf do I need to subscribe to spam when I PAID for the service.
One of the first questions they asked is "are you receiving our promotional emails". You where bang on. Thanks for the heads up. I put that potential fire out straight away. Apparently the marketing team will be looking into it.
Op how do you get store credit?
Do we just mention the store credit before paying?
Made our purchase in Oct '21, still nothing today. Contacted them late Feb to which they replied:
With the information provided we can see that you have only recently purchase the appliance.
Concierge $20 Store Credits are sent out sporadically during each year of coverage. Meaning you have not received one yet, but they are still on there way.
Please stay tuned for you Concierge Credit!
Kind regardsHave been waiting since then.
I am on same boat. Only reason I got this crap concierge service is to extend warranty.
14 months since purchase… and I got 1 $20 credit.
calling them and asking for this is such joke and time waste. sighhh.Let us know what you got from them.
called them - after a week got a sms with $40 credit!
they said it is up to date.
let's see if next time i have follow up or not.
I just tried logging in and it's says my account has been inactive for too long and to contact them… https://conciergerewards.thegoodguys.com.au/ClientsUsers/fir…
Got this text msg today, finally after 8 mths I got something:
Here is a single use $40 Concierge Store Credit. This will bring you up to date. Use code xxxxx PIN xxx. Excl apply. Credit expires 30/06/2022 - 11:59pm AEDST. See https://tgg.com.au/gse for latest deals and T&Cs. To opt out of future benefits text UNSUB to 0429033147
Even I got the voucher yesterday.. One is better than multiples.
FYI got an sms with $20 credit today as part of their sale
I signed up for concierge on 2 products, which for a year and a half I only received credits for 1 of the 2. I enquired, got nowhere and then got flat out ignored. All of a sudden they are coming through but missed out on 5x$20 credits. I’m told there was never an issue and treated like a moron. So convenient that it’s a pattern of redeemed / not redeemed and no phone or email record on my end of receiving the ones not redeemed. Great service!
Perhaps their SMS system is not working properly. I tried to sign up to their Store Cash multiple times but never got the activation SMS.
Received a Concierge credit last week, with an additional note that "Due to technical upgrade issues online, this credit will not work on the web or over the phone", and that the expiry date had been extended to the end of the month.
I was just thinking the same earlier, it was meant to be $20 credit 3 times a year for 3 years but haven't had any more since around nov too, maybe they plan to send 3 in 1 week in dec lol.