Updated Oppo Phone, Google Wants to Send Code but Phone Notifications Aren't Set up Yet!

Geekomatic on 20/05/2022 - 22:11

Okay, I don't understand wtf is happening. I've gotten the Android 6 update for the fella's phone. I ran it, all went well. After restart, I choose language, country, etc and get to the "log in to your acct" screen. Enter email & password. It then says it wants to send the code to THIS phone, via pull down notification, which is NOT set up yet???

There's no way to get the code because we aren't even to that point that I have anything installed. So, I chose, "I don't have my phone" & it said to use a browser & go to a specific address (which I did but it didn't keep it in my history?) , after logging into Gmail. I wasn't sure if they meant to use another tab because the directions are so weird. Once there, it said it didn't recognize this laptop so stopped the login. I rang him and asked him to login on his laptop and check for messages from Google. They'd sent warnings asking if it was him and I had him click, "yes, it was me". But he didn't get any codes and I didn't have a choice to send them to his email instead. Now, I'm locked out for trying 4 times.

FFS! How do I get past this? It's ridiculous.

PS: I rang this phone just to see if it was receiving anything and it rings through fine.

Mobile Oppo

Comments

  • whatwasherproblem on 20/05/2022 - 22:19

    Wait, I'm confused. So you were setting up a phone for this other guy? Why can't he set up his own phone? And how were you able to call him if you hadn't set up his phone yet?

    I'm not sure how you'd get out of that jam, to be honest. You'd probably have to call Google directly. Yours isn't the typical use-case at all (in fact, your use-case seems hilariously close to the use-case for a typical scammer, so it's not surprising and kind of good actually that Google shut it down after you failed the authentication 4 times in a row).

  • MS Paint on 20/05/2022 - 22:54

    Android 6 update

    Ummm. That's pretty old. 2015?

  • AndyC1 on 20/05/2022 - 22:55

    Android 6 is so old.

    • avoidfullprice on 20/05/2022 - 23:54

      Not sure if your friends Google account is locked out or the phone is locked out. I'm also not sure if the situation is confusing or how you wrote is confusing.

      Anyways, is it possible his phone is not supported by Google in terms of security? Google Play needs user to log in before it can update itself, but because the app came with Android 6 is so out of date your friend can't authenticate.

      So, at your friend's own risk, he can download the latest non beta Google Play app on his phone before logging into his Google account. Once that's done, log in as usual.

      https://www.apkmirror.com/apk/google-inc/google-play-service…

      Edit: sorry AndyC1, typed my reply to your message instead

  • Geekomatic on 21/05/2022 - 01:25

    Oppo released an update for his F1s phone to move to Android 6. When I went to get that, it wasn't there. Not in the phone's update, not at Oppo, even though there are multiple press releases from when they originally released it. I eventually found their original img/zip in a forum.

    The man can barely work a phone so asked me to help him. The only reason he needs it is for a camping app that now requires 6. I'm doing this to help an old fella out. All was fine, until I hit this snag.

    His Gmail acct is fine. He can log in to it on his laptop. To clarify: He has an Oppo F1s running 5.1. Oppo released and then buried the update to 6, which is what he needs. I found the update and ran it. During the set-up after the update, I am asked to enter the Gmail/PW, which I do. At this point in the process, I do not have a pull-down notification as it is not yet set up. The phone says it will send a code to the phone, which I can access by the pull-down which is not yet installed. I see no other way to authenticate.

    Hope that's clearer. Thank you.

  • pjetson on 21/05/2022 - 08:37
    +2

    If you turn the phone off and then on again right now, what is the phone asking you to do, exactly? You should be able to get the installation finished without logging into (or creating) a Google account, then once everything is up and running, you should be able to log into the Google account then.

    You should also be able to create a new Google account instead of logging into an existing account, then once the installation is finished, add the original account and delete the new account.

  • scotty on 21/05/2022 - 11:38

    Oppo F1s was released in 2016 and latest OS being Android 6.

    For Google authentication, it is doing the 2 factor by asking confirmation on the phone. However as the phone has been reset I don't think it is linked to that Google account anymore. Usually Google also provides other method to do 2FA — for example using an authenticator, SMS or backup code? Check whether there's an option "Try another way".

  • Geekomatic on 21/05/2022 - 23:33

    Thank you for your replies. The gentleman was away today, but I'm contact him again tomorrow.

    I'll take photos on my own phone, as I go, so you can see.

  • Geekomatic on 22/05/2022 - 14:45

    Okay, I finally got in. I decided to try ringing this phone and it rang. When I went back in, I saw the offer to ring the phone with the code. My bad for thinking the phone wouldn't actually work until fully set-up.

    Thanks everyone!

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