Will a Refund to an Expired Card Work with an Active Citibank Account

LXJX on 03/05/2022 - 15:21
Last edited 03/05/2022 - 15:36

I have a credit/refund for an international transaction expected for the end of May/June on a Citibank debit card that expired at the end of April.

I still have the same transaction account open, but a new debit card issued with a new number and expiry.

I contacted Citibank and had mixed responses if the credit will go through or it will be blocked..

Can anyone comment specifically with Citibank if this scenario would allow a credit to my transaction account using the old card number?

I know many other banks have the smarts to allow this.

Financial

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Comments

  • Hybroid on 03/05/2022 - 15:25

    What mixed responses from Citibank did you get? If the same account number is still open then the funds should get deposited fine there. None of us randoms will be able to tell you conclusively, get confirmation from your bank. Speak to someone else if you need to.

    • XJX on 03/05/2022 - 15:28

      1 chat specialist said 'all debits and credits will be blocked once your card expires, regardless if the account is still open'
      The second chat specialist said 'this scenario will work for the refund'.

      This is why I was looking for a real life experience in case I need to chase to work out an arrangement to ensure I get the funds.

      Other threads didn't really help either, e.g. https://www.ozbargain.com.au/node/309524

    • whatwasherproblem on 03/05/2022 - 15:32

      None of us randoms will be able to tell you conclusively

      Not with that attitude you won't.

      I'll help you, OP.

      Can anyone comment specifically with Citibank if this scenario should allow a credit to my transaction account using the old card number?

      Yes they should.
      t. CommBank customer forever, never even heard of Citibank

      • XJX on 03/05/2022 - 20:02

        Thanks for your reply :)

  • Drakesy on 03/05/2022 - 16:28
    +1

    Money will go into your open account
    If account is closed they make a cheque out to you and mail it.
    If that doesn't work then they call/email you.

    • knasty on 03/05/2022 - 18:09
      +1

      Agree. I had this with a Citi-issued Diners card. They refunded to the expired card and I still got the credit on the account.

      • XJX on 03/05/2022 - 20:02
        +1

        Thanks both :)

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