eBay Plus - Problems with Cancelling

Lgirafficlight on 27/04/2022 - 12:10
Last edited 27/04/2022 - 12:58 by 1 other user

First post on here, hopefully I'm doing it right.

I signed up for eBay Plus a month ago in order to get the trial month and then cancel before the first charge. For the life of me I could not find out where to cancel and basically gave up, then I was charged $5 and thought I would try again. After researching for a couple of hours it literally seemed impossible to cancel through the eBay website. The FAQS section suggested a link that went nowhere. There are forums online with hundreds of people with the same problem.

I looked and looked, and ended up having to call them. I explained my issue and the website issue, I was transferred 4 times, every time I explained the scenario, the website issue, and each time I was barely answered with anything but, "ohh that's interesting, I'll transfer you.".

Finally, I got a customer rep that was actually concerned, he finally says you can't cancel on the website, you need to call and cancel your whole member account for it to be actioned.

I wrote a complaint through ACCC for misleading customers.

Has anyone else had any problems regarding this matter?

Internet

Related Stores

eBay Australia
eBay Australia
Marketplace

Comments

  • djones145 on 27/04/2022 - 12:13
    +1

    notes on the website, can u see this

    Membership cancellation
    2.1. You may cancel your eBay Plus membership at any time by selecting “Manage membership” on your eBay Plus membership page and then selecting the “Cancel” option in the drop-down menu.

    • girafficlight on 27/04/2022 - 12:16
      +1

      ohhh i have tried this, have you tried it? This is the page that brings you the ebay plus page where you can "join only" there is no drop down menu.

      • djones145 on 27/04/2022 - 12:28
        +1

        nope i'm not an bay plus member, only amazon prime

      • Keplaffintech on 27/04/2022 - 14:23
        +3

        Just tried it now, found it in under a minute. It says 'Edit membership' now though.

    • Jocol on 28/04/2022 - 11:49
      +1

      I've had the same issue some weeks ago, and as you mentioned it's impossible to cancel your eBay plus membership by following the eBay guidelines.
      What I did was uninstal eBay from my device and was then able to cancel my membership. Hope this helps.

  • notdealbot on 27/04/2022 - 12:22
    +2

    Well, i can see the cancellation option

    • AJW on 27/04/2022 - 12:41
      +1

      I cancelled my ebay plus trial through this membership page on the ebay website

  • girafficlight on 27/04/2022 - 12:23

    i could not find this for the life of me i tried every link? as per my post had to destroy account to cancel

  • Jimothy Wongingtons on 27/04/2022 - 12:28

    Are u doing this on app

    • girafficlight on 27/04/2022 - 12:29

      i tried on the app, tried mobile browser, computer browser, nothing working i kept getting the "join now page"

  • BillyStm on 27/04/2022 - 12:36
    +1

    Are you logged into your account…you'll see a join page if you're not already signed up.

    Also wouldn't be able to cancel without being signed in …

    • girafficlight on 27/04/2022 - 12:41

      yea i was logged in, it was so strange, the forums made me think it was the same for everyone,but clearly, i am the only one with this issue….

  • Drpepper666 on 27/04/2022 - 12:51
    +2

    I signed up for it and cancelled, easiest thing I've ever done. If you want to talk about difficult to cancel, check out Audible.

    • girafficlight on 27/04/2022 - 12:54
      +2

      i think i have raged enough for one day ahahah

  • PissLUR on 27/04/2022 - 13:01
    +3

    i have cancelled mine today. the link is there. easy as.

  • us3rnam3tak3n on 27/04/2022 - 15:01
    +2

    Thanks for the reminder. I just hit the cancel membership button then got lured back for a $30 voucher.

    • girafficlight on 27/04/2022 - 15:07

      dang wish i had this option :(

      • Master Bates on 27/04/2022 - 15:48
        +1

        New email address, new account, another free trial.

      • us3rnam3tak3n on 27/04/2022 - 16:15
        +1

        Mine was expiring today, so that may be a factor.

  • [Deactivated] on 27/04/2022 - 16:22
    +2

    I took up the same offer, I can't remember where you need to cancel but you need to jump through a through hoops of multiple links just to get it done, it's such a bait and switch, I'll never use it again, I deleted my account (takes 30 days too!) and I'll go back to guest check out.

    • girafficlight on 27/04/2022 - 23:05
      +1

      Well I'm glad some one can relate

  • bmerigan on 27/04/2022 - 21:56
    -2

    I had no problem at all. I can't understand your issue and I can only assume it's an age vs technology thing.

    • girafficlight on 28/04/2022 - 09:54
      +2

      Lol I don't think so I'm 29 😂

      • bmerigan on 28/04/2022 - 12:54

        Ah, right.
        In that case I'll upload a tutorial to Instagram.

  • batfastard on 28/04/2022 - 07:29
    +1

    YOu realise that if you choose to cancel, they'll offer you a $30 voucher to stay?

    Effectively you get EBay Plus for only $20 for the year?

    IMO that actually makes it worthwhile, $50 doesnt quite cut it.

  • tpa on 28/04/2022 - 07:46

    From memory there are 2 places you need to go to cancel. One is ebay, 2nd is PayPal to cancel the direct debit

  • jetblack on 28/04/2022 - 08:58
    +3

    I remember it was extremely difficult to cancel my own a few months back. Unable to cancel on mobile, had to use desktop. It was seriously unintuitive to find a reasonable place in the account to cancel.

    As a kick in the teeth, ebay took payment despite signing up for a free trial. Had to forward them their own emails they sent me that confirmed I was offered and took up a free trial.

    Absolutely, 100% intentional. Awful company management.

  • Bitplay33 on 28/04/2022 - 10:16

    Hmm, I've cancelled eBay Plus by phone after an auto renew and received a full refund. No dramas.

  • Geekomatic on 28/04/2022 - 15:01

    [email protected]

    That's the reply email I dealt with when I cancelled mine. Put your account name/number in the subject line, write that you want to cancel, and see if it goes through.

  • Tonyh87 on 28/04/2022 - 15:40
    +1

    I cancelled and therefore had no access to ebay plus on my account. They kept charging me. Spent an hour or 2 on chat support to get reimbursed and make sure i was cancelled on their end. Next month, got charged again! Will need to go on chat again to get reimbursed and sorted out again!

    • girafficlight on 28/04/2022 - 16:20

      DODGY! good to know, i will keep an eye for these charges!

  • AbucklingNMS on 29/04/2022 - 02:40

    Hi, once I realised PayPal was getting removed as a payment option (dunno do they make more using their own payment methods) I thought "screw you guys" & tried to cancel.

    Was/still an eBay Plus customer - went through delete my account, told 'em why - didn't work. After reading the info page said cancel All subscriptions - thought did I subscribe, dunno.

    Turns out eBay Plus is a monthly subscription, so tried to cancel it - was told your subscription will continue for one calendar month. They would say if asked we are helping if you mistakenly cancelled it - but I consider it low range fraud to attempt to make me forget about deleting account again in one month's time.

    This was all done through app & chrome on mobile without a phone call so it is possible - just need to search help & look for options down the very bottom. I'll keep an eye on it and make sure my account is deleted fully then.

    • girafficlight on 29/04/2022 - 11:14

      hmm yea it does seem like low range fraud for some of us, thanks for responding!

  • OzHunterNSW on 29/04/2022 - 18:10

    You are joking, aren't you.
    You wrote a letter of complaint….
    It is evidently clear to everyone that you only needed to contact ebac customer care - its right there and ask them to cancel for you

Login or Join to leave a comment
Login Join