This one started today, but I went into my Optus App to get it and there was a 50% off data sim offer that stacked with the $0 Tablet.
Has to be 30gb data plan or above.
So my deal was
$12.50 x 12 Months
Tab A8 64gb 4G
30 GB Data added to my data pool
$150 total cost.
Noticed my status was changed to open from submitted, chatted to them and they said they need to re-process the order. I think they have just resubmitted mine. They didn’t mention anything about new rates etc. Mine is now submitted again
mine was on submitted from day one
looks like they are playing games trying not to honour the original contract
yes have to call or they do nothing
just an update some reason they auto cancelled the contract on 24/05/22 if anyone else would like to check with them
have to call up and then ask for the contact to be reinstated they will ask you for licence, Medicare, employer details, position and how long you been living in the same house.
most importantly make sure they confirm $12.50 a month for 12 months no more to pay
How do you find out if it’s cancelled?
on app under order or Pending if you press Track My Order > track order it will say Cancelled or you do online chat and they will tell you as well or you can call up and they will also tell you
it really sucks
but best way is to call them and say they f'd up and to reinstate the contract
obviously the device is in stock and they are making excuses not to fulfil it
Well I have a problem, my product is missing. Can’t see the Samsung tab there but rep reassured me that it will be delivered. I was able to see it prior the status being changed to open. Let’s see how it goes. Hope they start sending the device out soon. Have been waiting for so damn long
@Kahbo: Soon you can join the hundreds of other users who have received their tablet and it is now gathering dust in a bedside drawer.
@badonde: Lol.. that’s the perk of being an ozb’er.. I have so much useless stuff at home because of them ridiculous deal.. but yeah you’re right.. just that FOMO is killing me 🤣🤣🤣
Spent ages on chat with them this arvo trying to scam me into a new order.
Lucky I have my contract which clearly says no device payment for 12 months, but still going to have to talk to 'supervisor' tomorrow morning.
Did your order get reinstated with same order number or did they provide you a new order number?
Thanks
New order
After chat in Optus app, magically my original order got reinstated, with exact same order# and now it's trackable in app again.
“I don't recognise that order number. It will look something like 12345678A.” this is the message I got when I tried to track my order in the app. Does Optus really cancel our order ?? Ordered on 24th
My order got cancelled too. Optus is shameless.
Ordered on 24/4, btw.
Looks like mine is cancelled too. "Error occurred while retrieving order offer summary" is the message when I track my order.
From optus chat:
What has been happened is, your the tablet you have ordered was out of stock due to huge demand and thus, it has taken more than usual time
However, currently, the device is available in the stock and according to the latest update, I can see the delivery of the tablet will be done within 2 weeks
It will be delivered to you with priority and 2 weeks is the maximum time
This what they told me 2 weeks ago
Yeah, mine said:
I understand however the offer which you added earlier is now expired and hence we are unable to process the old contract
Not exactly how sales work… Also said (if I signed up to 36 months):
Also the tablet is now back in stock, so within 2 to 3 days you will receive it.
2-3 days.. lol..lol..
My friend received his order on Monday so maybe they really are just slowly sending them out.
I just reached out through optus chat and asked them to send me the contract. They did that and the contract clearly says 12.5 data fee and 44.04 device fee per month for 12 months and 44.04 device credits per month as long as staying on the plan.
I will try to contact them again and escalate as much as possible to get some actual answers. And complain to ombudsman if they still have no promise or intention to fill the orders. I encourage you to do the same https://www.tio.com.au/
What happened to your order? Mind sharing more details?
Just like other people here, ordered 2 on 24 11:00ish and nothing delivered so far, the link in the confirmation email is dead, optus website and app kicked me out when trying to look at the contract, pending orders don't exist for a day and then recovered. I am just afriad that they silently cancel my orders and leave no evidence. Now I have the evidence.
Just got a email to say my order is on its way.
Ordered a 64gb on the 24th at 8am. previous customer
When i check the order on the optus website still shows as submitted and the startrack site just errors still when putting in the order number.
Good luck everyone else :)
Thanks for the detailed update.
Received a text today at 12:46 saying the order is "ready for delivery and will be delivered shortly"
Ordered 24th on the 64gb model.
Looking very good now.
Still nothing here.. congrats to you guys that got the notification
Woohoo….txt here too. What a rollercoaster this has been.
Ordered on the 24th. Just received delivery message as well.
Ordered 24th, also just received the text
Got a text. It's coming!!!
Ordered at 10:43AM on 24 April and just received the same Your mobile broadband order is ready for delivery and will be delivered shortly SMS/email. I'm in metro Brisbane if anyone is keeping tabs of geography.
I just got a text so looking promising.. good luck people.
Ordered 24th April 10am - 64gb
Finally , I get the sms too. Ordered on 24th 6pm, 64gb.
Also just received a SMS 2 mins ago saying it's coming! Let's gooooo!!
Ordered on the 23rd and I just got a text letting me know that my order is now ready for delivery and will be delivered shortly and provided tracking. I was starting to think there was no hope of ever getting this tablet, but here we are.
Delayed order approved 30th (didn't pass credit check) and got SMS that it is coming.
Hi all, order date 7 may. i went on live chat when the tablet disappeared off my order. the agent said it will be delivered soon and the order is still intact. that was about 2 hours ago. i just received an sms saying the order will be delivered soon and delivery partner will send an update. the service has been assigned a mobile number which is specified on the sms. also asking to show ID. FYI i am new customer and my account status is still pending.
Just got both texts my 2 orders on its way!!!!!
23rd 10pm
I also got a message from optus that my Tab is shipping out, 64Gb ordered 24 th 9 am
Yay got my sms a few mins ago. Products is missing still, hope it turns up in the mail. Finally everyone is getting theirs. Ordered 23rd arvo
Looks like a whole batch of stocks has just arrived and they are fulfilling all requests placed on the 23rd and onwards, I ordered at 11 am on the 24th from Mel.
Received email a 64GB tablet is on the way, existing customer ordered 24th 10:09am. Tracking doesn't show anything yet.
Happy to see stock of the 64GB is finally coming through! Still no update for my order (128GB) but hopefully it won't be far behind.
Received txt and email about upcoming delivery. Ordered on 24/4, metro Melb.
At long last! Just got sms and email order (ending A) ready for delivery. Ordered 24/04, 4pm
Sms just now, ordered on the 24/4, WA
Got SMS for 2nd order placed on 9th May. Luckily had saved the URL of the original order I placed on 24th April (That got delivered)
Used the saved URL again 9th May and it let me directly place order (when Tab was already OOS)
Now the second tab is on its way for Delivery
Received email and SMS saying order is on its way, ordered on 24th April, around 12pm, VIC.
Just got SMS that confirmed delivery is on it's way. Ordered on 24/4 64gb. It felt like forever but it's finally happening!
Also received text, 64gb 24Apr. Nice!
Also received notification that the tablet is on its way. No confirmed delivery date yet though.
Can anyone track their delivery?
I also got the message but nothing when I try to track delivery
https://optus.startrack.com.au/
"……..is ready for delivery and will be delivered shortly"
I got the impression it hasnt left yet, so yeah, no delivery information until picked up
I won't have my hopes up untilI see some tracking. It also seems a bit odd that all us got the message the same time.
I can see my tracking now… :)
Yes, got tracking for Australia Post.
I was confident until I saw everyone got the same message today.
Just got tracking.
64G
9am 24th
Eta 30th
Received email for my 64GB earlier this afternoon, in VIC Eastern suburbs.
Got the email at 4 pm today and got a message on my Aus post app with a tracking number ! Ordered 24th 1 am finalized at 9 am . Current customer
Got tracking! Ordered 64gb 10am and eta 30th. Thanks everyone for the update throughout the post
Wife and I got emails today. Still no tracking. But hope is reborn with these comments
ETA 30/05 from SYD to MEL.
Courier working on weekend?
Normal. I get parcels Saturday and Sunday now.
got sms "ready for delivery". finally its coming.
Did anyone find a good case with drop protection for a kid?
With military-grade protection for drops up to 4 feet (1.2 meters), this Click-In™ Case offers peace of mind in a sleek and stylish design.* The patented custom-molded tray secures and safeguards, while the elastic closure ensures safe travel.
https://ap.targus.com/products/click-in%E2%84%A2-case-for-sa…
https://www.harveynorman.com.au/targus-click-in-case-for-gal…
https://www.officeworks.com.au/shop/officeworks/p/targus-cli…
I guess all of us now going to receive these tabs, we are all in need of some cases. I find $70 for a case is a bit out of control though. Has anyone here got a case and have some other recommendations?
I've always purchased these type of cases, rotatable.
https://www.ebay.com.au/itm/284718341425?hash=item424a891d31…
@utsc: 273826502405
Seller assumes all responsibility for this listing.
Try that listing, says compatible down the bottom
Agreed. But for a kid it might be wise to get a good quality shockproof case.
I purchased an EFM Zurich iPhone 13 Case Armour iPhone at TGG Commercial and it's far superior to any case that I have bought in eBay in the last 10 years. I am now convinced that there is a difference in quality.
Planning to order the Targus Click-In Case for $36.90 with AFTERPAY discount.
https://www.ebay.com.au/itm/325184315088
Got a message and email confirming it's on its way although no tracking details actually showing up yet… still not quite sure what I am going to do with it but I already had a SIM I am paying for and this reduces that cost for 12 months AND I get a free tablet/door stop.
My Brothers family is all Android so maybe this will be a nice Christmas present for my Nephew if I can't work out some other role for it :D
If I was still in the office with a permanent desk I would consider turning it into my wireless hotspot / photo frame…
optus startrack site is not showing tracking for my order. Try using normal startrack site. Worked for me.
Nice, that works :D
Hey thanks man. I've been waiting on someone to call me about this all day, as last chat essentially told me I want getting it and should order again at the new price.
Never received any notification from anyone about doing, but if I put my order number in the standard startrack track and trace it shows up as sent yesterday evening too.
Still hope!
Get ready for people posting "I got mine delivered this morning/afternoon" in the next few days!
And reviews about the Australian postal system and tab.
And, when will Tab A8 get Android 12 ?
Got my tracking number and says it will be delivered 30th. After a month of waiting and 2 live chats I wasn't overly optimistic but this is great news. For those that have receieved the tablet, do u get the sim card in the same package and just need to activate when you get it for optus to start charging you. Also what's a nice cheap case people are buying. TIA
Got both the tablet and Sim in one package but I do recall seeing some here saying that they received them separately.
Delivery does require signature and ID and from memory I think the Sim was automatically activated within a couple of hours thereafter.
I wasn't charged straight away only just received an email from Optus notifying of the upcoming $12.50 payment. Also don't forget to check out Sub hub for offers like free Amazon Prime for 6 months etc.
As for a case this one is pretty good quality wise and fairly solid.
Free Amazon Prime 6 months offer has expired and no longer available.
Ah ok maybe keep an eye out for it then it might come back again.
Fyi for those like me who follow the Premier League and therefore made this deal a little bit sweeter via the included Optus Sport.
From 1 August we'll be slugged an extra $7 to keep Optus Sport as an add-on…
Where did you see the price increase?
Yup so dumb they lost UCL rights and now this ughhh
Be a lot of cancellations at end of July.
But geez, $25 for non Optus customer is ludicrous
The problem here is part of the attraction of this deal for me was free Optus Sports (I was already paying for it).
I can't just cancel the data plan or I'll be slugged the $44/month * remaining months as an early termination charge.
So basically I'm gonna suck it up and pay ~$20 all up a month to keep Optus Sports but it seems a little bit of a stitch up to me. Still a good deal overall… And I could always cancel Optus Sport and keep just the tablet and the SIM plan for the $12.50.
Yes, this crushes the deal for me. And I've finally got a delivery on the way - after more than a month of waiting - so I can't even cancel it. FML.
Do you know if you are able to cancel the Optus sport add-on from your plan? I added it just because it was free, but I can't see myself ever using it, so I don't want to be paying for something I'll never use.
@XVX: Should be able to opt out of it from their subhub platform, but I believe you will get emailed with clearer instructions before the charges kick in.
so, if you took this plan and added into your plan when you ordered for free, from 1 Aug you will be charged extra $7 per month??
I thought as part of the plan offer, Optus Sport is free for the duration of the plan (at least 12 months) ?
I can't be 100% sure, but I'm expecting to be charged an extra $7 per month.
My shipment has been delayed to 31 May, I wish I would get it today while I'm working from home so I'm going to ring courier to see if they can do anything.
If you message Optus they try to trick you and say not why it's not being processed and if you want them to cancel and re-process
then they give you the new rates which is a complete rip off
absolute scum