Cashrewards/ShopBack Defective Item Return

salmon123 on 18/04/2022 - 08:48

I bought a bunch of stuff from a shop and used cashrewards/shopback like a good ozbargainer.

Now, one of the items in the order is defective. I asked the merchant for an exchange, but they said there's no exchanges - only refunds. This means I need to buy a replacement at a higher price (and pay shipping, because of free shipping minimums), but my cash back for the entire purchase will almost certainly be cancelled. Alternatively, I can take the hit on the defective item … but I'll be out of pocket roughly the same amount.

Anyone have a suggestion on how to return the item, but keep the cash back?

General Discussion Cashback

Related Stores

Cashrewards
Cashrewards
Third-Party
ShopBack AU
ShopBack AU
Third-Party

Comments

  • avoidfullprice on 18/04/2022 - 09:31

    Talk to tightarse or getyourback

  • Seraphin7 on 18/04/2022 - 09:36

    Anyone have a suggestion on how to return the item, but keep the cash back?

    Only on Mother's Day, friend.

  • AndyC1 on 18/04/2022 - 10:01

    That's not how the ACL works, you can request a repair/replacement.

    • salmon123 on 18/04/2022 - 10:15
      +4

      I doubt you can enforce that, if the merchant is offering a refund.

    • AsukaST on 20/04/2022 - 06:03

      you may request, but they also may offer you only a refund. for example when that product is no longer in stock.

  • Jimothy Wongingtons on 18/04/2022 - 10:08

    What merchant

    And was it a clearance/demo item? If so that would prob explain y no exchange

    • salmon123 on 18/04/2022 - 10:18

      Crocs Australia.

      No - the item is still in stock. I suspect they stopped doing exchanges/replacements, because it's logistically more complicated than a return for them. Shafting people on cash backs is probably also a factor.

      • Jimothy Wongingtons on 18/04/2022 - 10:25

        As a small business owner I would prefer to do an exchange than a refund if customer requests exchange… how weird.

        • salmon123 on 18/04/2022 - 10:33

          I think Crocs uses a 3pl company for fulfillment. Getting them to do an exchange might be expensive. There's also the issue of making sure stock in available when the return is received.

          Yeah - exchanges make sense for small businesses, but I can see why Crocs find it easier to refund.

      • reactor-au on 19/04/2022 - 10:39

        Most clothing/shoe companies do this, if you order the wrong size they will process a refund and ask you to place a new order. I think its because its quicker this way, otherwise you'd be waiting for them to get the item back before they send a replacement.

  • rompastompa on 18/04/2022 - 10:24
    +1

    You could wait until the cash back has been approved and then return the item for a refund (providing its within 1 yr and still deemed defective). In the interim, buy another pair of crocs.. shudder

    • salmon123 on 18/04/2022 - 10:38
      +1

      Perhaps buying the same item and paying the shipping, but then returning the defective item on the new invoice is the way to do it.

  • salmon123 on 18/04/2022 - 10:35

    You could wait until the cash back has been approved

    Yeah - that's probably what I'll do. I didn't like the idea of waiting 3+ months, when the item was defective within days of purchase.

    • Ughhh on 18/04/2022 - 13:56
      +1

      Make sure you check out the FAQ re warranty, you might be disappointed.

      • salmon123 on 18/04/2022 - 16:06

        Yeah - that's also a concern with waiting 3+ months to return them

  • [Deactivated] on 18/04/2022 - 10:48

    did you say "exchange" or "replacement"? in my mind, an exchange is something working that you wish to trade for a different item, but a replacement is specifically for a faulty / lost item. maybe the customer service rep didn't realise it was faulty, but i would go back and ask for a replacement, and see how that goes.

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