Guys Im in a bit of a rut here I have 8 years of customer service/call centre experience and around 3 years of back office experience. I just went for 2 job interviews via a recruiter who headhunted myself. The roles were in the same organization in the managed fund/Superannuation/Investment space. One role was in portfolio administration and another in customer/ client services. The portfolio admin role I was not successful for as they said I had too much experience in customer service and not enough experience in processing/financial admin. The customer service role I just had an interview for today and already the general consensus by the hiring
managers was "why do you want to go back to customer service when you are telling me your two most recent roles are are in processing?"
In my current role I was led to believe it would be both process work and client services but some structural changes have led to me end back on client services calls and naturally I would rather move into more process centric roles.
My Seek profile and Linkedin are all set to public meaning I get call from recruiters all the time but right now I get calls from basic call centre roles which I don't want, to calls from Fund managers dealing with admin roles that involve high net wealth investments. How can I project myself as someone seeking more complex roles other than customer service?
I would hire you if it was based on experience alone, but how you come across as a person plays a huge role too.
You've been in the industry for over 10 years. Have you made any good friends? In this industry, people shuffle around constantly and the best way into somewhere else is through referrals. Whenever I change companies, I always pick and choose good people to refer to my new company.