Bought a Modular PSU from Centrecom 1.5 years ago, and the 5V rail randomly failed yesterday with no signs of life
I can't find the extra cables it came with, do I need these for an RMA? Or is returning the faulty product with the main cables enough?
That's good to know thanks, is there anything I can send them via email to confirm that? They seem to be using the missing sata and molex cables as a way to play hardball
They may negotiate a reduced price, however it depends on the agreement they have with the Distributor.
They probably are looking at the extra money they can make selling it as a spare part.
It would normally be the case up until 10-15 years ago, but if need be exercise your rights under ACL.
It's an RMA, not a return. It should not need to be complete.
i did a rma for seasonic not too long ago, they explicitly state not to return anything else including cables as it will not be returned back to you.
Why was this tag as COVID-19?
You usually follow the manufacturers'/resellers' instructions to go through RMA process.
From my own experience, most of the manufacturers only want users to return the faulty part, not including the accessories; but some may ask users to return the whole set so they may assess if the malfunction is caused by a faulty accessory.
Product is fine as-is, you don't need the box and all accessories etc.