Moulin Rouge Tickets and Covid

nini on 15/02/2022 - 17:44
Last edited 15/02/2022 - 17:55 by 1 other user

Our group of senior citizens were supposed to watch the Moulin Rouge the musical on a Saturday.

Two days prior to the show, one couple of our group got a PCR test for Covid and tested positive. The following day, we informed Ticketmaster of our dilemma thru their official help/inquiry channel (email only) and when they replied they asked for alternative dates which I sent them. After the our supposed appointed show, they sent an email saying the it was a past show and to be directed to the customer advocate and wait.

It is almost a month. Two days ago, I waited for more than 30 minutes on the phone for any customer service personnel to answer. When it was answered, I was told to wait longer and will add a note about my call to my inquiry.

Did anybody experience this type of situation? Any helpful thoughts about this?

Would be grateful for any reply. Stay safe.

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• 

  EightImmortals on 15/02/2022 - 18:31

  -8

  "Two days prior to the show, one couple of our group got a PCR test for Covid and tested positive."

  You need smarter friends.

• 

  Seraphin7 on 15/02/2022 - 19:01

  Two days prior to the show, one couple of our group got a PCR test for Covid and tested positive.

  What about the rest of the group? What was preventing them from attending?

  What were the T&Cs you agreed to in the purchase of the tickets re. covid?

• 

  CheapskateQueen on 15/02/2022 - 22:27

  +1

  ticketmaster were horrendous during the first lockdown 2020, better in 2021 but not great.

  your best bet is to whine to them on twitter and get the social media team to chase it up

• 

  nini on 16/02/2022 - 09:31

  since the rest of the group were in close contact 2 days before we got tested, as per goverment protocol that time, they also have to isolate.
  they were insistent that we go as a group and that is why I immediately tried to find the best alternative dates (3 alternatives) which i submitted to Ticketmaster as soon as they ask me to. We were ask to wait and we are still waiting for their confirmation.
  Never had any problem with the frozen musical.