Hi there,
I was wondering if anyone has had any experience with https://certaintyproperty.com.au. Their fees seem crazy cheap compared to many other property managers. They have a lot of good reviews, too many actually which makes it a little 'too good to be true' type of thing.
I have no idea about them. They might be great. They might not be.
My concern is that if their fee is the same regardless of what rent is being achieved, then what incentive is there for them to get you the highest rent possible?
This is especially concerning since they are guaranteeing that they will pay the rent if the tenant is in arrears. The lower the rent then the less they have to pay. This seems like an incentive for them to achieve the lowest rent possible since their fee is the same regardless, and it minimises their potential losses.
Analysis of the website
"Certaintyproperty.com.au"
20%
Bad trust score
You should be wary
Their Melbourne ‘office’ at 180 St Kilda Rd is a shared space that can be rented out weekly as a virtual space. On that alone it would be a pass for me.
There's not even a phone number to contact them on, Must be run by Aldi.
I would hate to be the tennant or landlord without a point of contact, almost every REA has they're mug on the websites/billboard. At least you has some idea on who your dealing with.
I am a tentant of this agency, and in my opinion they are very hard to deal with. They won't contact you by phone and when they make mistakes they pass it on to the tenant without any assistance.
Looks like all of their "offices" are co-working spaces - WeWork in Sydney, another in Brisbane.
I wonder what their marketing and lease fee's are? I can't see them listed.
Also 10% GST on top
Take online reviews with a laxative….
You should read their agency agreement.
Don't cheap out on a property manager, you'll end up paying more in the long run
I can answer a bunch of the questions above as I use them for my places.
They know what they are doing.
Very smooth process, all their clients have direct access to their PM instead of being forced to "call back" and leave the 30th email. Which works really well ( not perfect but pretty good)
They have two products one is a fixed fee which makes sense, (as an owner why pay way more for the same work just because the rent is higher)
I know the guarantee price is different from the fixed fee but we don't use that personally.but I can understand how it would work. Rent is sent to me weekly not held on and we have only had one maintenance issue but it was dealt with quickly and the pricing seemed on point.
I like the fact they don't lease a bunch of high street offices. They manage property why would they need to pay top dollar when really that's what most smart firms do now.
Saves them a bunch of money that they pass on.
I like it.
Has anyone ended up using them? If so, what are they like?
I went with Propper but they have recently been bought by Coronis
did you end up going with them?
How has it been going?
Considering using them because of the rental guarantee.
As above comment
Here is a review I left for them just today on google, might take a few days to go on line.There is no direct telephone line, if you ask anything then they respond with just one liner answers which is generally not helpful. They are not managing the unit anymore that I am staying in and keep sending me reminders of overdue rent payments when they have already informed me to pay to the new rental company. Have sent them emails multiple times to stop sending reminders as they no longer manage the unit but they have failed to remove me from the mailing list. And worse they[ give a call to intimidate and say that I am trying to aggravate the situation by leaving a one star review, I would give 0 stars if that was an option. And it gets even worse they call me from number 0410437000 (Simon Peisley) and try to intimidate myself and then when I hangup they start calling my wife and say to her that they will destroy my career if this review is not taken offline and once my wife asked who is this on the call the person starts saying you don't need to know who this is, Maryanne (agent at Certainity) already did her job at her end but you must take the the review offline. God awful company to deal with, no wonder why the owner of the unit decided to move away from them. Avoid this company at all costs, they intimidate you if you rightfully point out to them their errors. Their response for this review is also completely incorrect. I continue to stay in the unit, paying rent on time and they do not manage the unit anymore but love to intimidate people. This is not on with me and no tenant should have to go through this kind of behavior.
Lets be honest
They're all scum
Not like you'll have to deal with them anyway, that's the tenant's job. ;)
Good of you to at least look at reviews though before throwing the tenant in the metaphorical deep end.