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I get food delivered all the time. Sometimes things are missing or the coffee has spilt etc. I’m wondering who is responsible for the cost once I get the funds back?
Uber Eats Missing/Damaged Items Who Is Responsible?
Veebee88 on 21/01/2022 - 17:36
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You are ubers customer, you pay them, they pay the restaurant, so from your perspective uber eats is responsible.
Once you get the funds back it comes from the restaurant. Source: customer says they're missing something I get an email saying they're missing something and it's being subtracted from my total. I have an option to challenge it within a day or 2.
I ordered Macca's meal and they forgot to give me the Sundae. I said the Sundae was missing in the app thing and they refunded the entire meal. I keep deleting the Uber Eats app thinking it'll stop me from using it again and again, but I just download it again each time :(
Yeah, I went through the same thing. I quickly realised I was blowing through my budget tho. Even when I had perfectly good food at home to eat I was easily spending 50-60 a week on take out. One look at my bank statement at the end of the month and that was enough motivation for me to not download the app ever again.
I was easily spending 50-60 a week on take out
That's not that much - enjoy your life my man
It’s a lot for a uni student ahaha. Will do my man ;)
Definitely not uber - they’re only here to make money. Either the driver or the restaurant will be out.
Order direct and pick it up yourself, you’ll likely save money and items will not go missing or be damaged.
It can still go missing or damaged even with pock up
According to some polling, 25% of us don't have a car and don't plan on buying one.
Great - I hate cars.
Though that also means those without cars would live within closer walking distances to amenities, such as restaurants, as they’re unable to travel distances to get there, so picking up yourself shouldn’t be an issue?
Whenever I get takeaway it’s always from places within 400m of home, and I always walk.
Uber is a evil evil company, those costs are passed on to the place that provided the food.
Uber is a evil evil company
Do we want to go back to the days where taxis have the monopoly and can treat people like crap, and being ripped off by in-house restaurant delivery?
those costs are passed on to the place that provided the food
This is exactly the same as any shipping service. If you do not have any insurance, then the person selling you the stuff is responsible. E.g. if you buy something online and the courier damages it, ultimately the store who sold it to you is responsible, not AusPost (or whichever courier). Just think of Uber is the delivery service, they are no more responsible for anything than the AusPost guy is.
Do we want to go back to the days where taxis have the monopoly and can treat people like crap, and being ripped off by in-house restaurant delivery?
You seem to feel we have moved on to better times? Uber treats drivers like crap who inturn treat paxs like crap. Where do you think all those taxi drivers went?
Ubereats, is ripping off 30% of the total bill for being the middleman, pushing up your food prices as the 'restaurant' has to make money on the food. Plus Uber adds delivery fees and 'service' fees and now begs for tips to pay the driver a decent rate.
This is exactly the same as any shipping service. If you do not have any insurance, then the person selling you the stuff is responsible.
Not really, the restaurant can't take out insurance to protect itself. The restaurant can't protect itself from a driver stealing items from the order or not delivering it at all. Uber stacks 2 or more deliveries together, so the lucky 2nd or 3rd order being delivered is COLD, again the restaurant can't protect against that either. But they all have to wear the cost from this when the customer has a issue.
Just think of Uber is the delivery service, they are no more responsible for anything than the AusPost guy is.
But I don't do to the 'auspost' website/app to order the products do I? Uber wants to be the funnel to these services so they can skim 30% of the top (drivers or food), but when things go wrong, they claim they have nothing to do with it and pass that cost all the down to the line to the driver/restaurant. As somehow the delivery driver who Uber arranged, is a regarded as an agent for the restaurant!!!?? Who had no say over them at all. Say what?
So yeah Uber is a EVIL company.
You seem to feel we have moved on to better times? Uber treats drivers like crap who inturn treat paxs like crap. Where do you think all those taxi drivers went?
For sure - regardless of how you might feel about Uber, they've broadly changed the "passenger vehicle" segment for the better. Quicker response times, more transparent payments (remember the exorbitant surcharges you had to pay with CabCharge?), having a standard route on the map means that there's no "running around" to clock up the meter (like there used to be with taxis)…etc.
I don't care much about the actual drive - I'm catching an Uber to get from A to B, so as long as they deliver that, I'm happy. When I refer to taxis treating people like crap, I meant the taxi business model and ecosystem.
Uber has turned the industry from a monopoly to one that is competitive. Even if you don't like Uber, you have the choice of a whole bunch of other platforms that you can use.
Ubereats, is ripping off 30% of the total bill for being the middleman, pushing up your food prices as the 'restaurant' has to make money on the food. Plus Uber adds delivery fees and 'service' fees and now begs for tips to pay the driver a decent rate.
There is value in being a middleman and obviously it's working out for the restaurants that are signing up to Ubereats and people who are using it. It's not like because Ubereats exists you can't go to restaurants to dine-in or pick up your own food. Those options still exist.
People use Ubereats because whatever convenience it provides exceeds the fees they charge, and restaurants use Ubereats because the additional business they get exceeds the fees and whatever other inconveniences they might have to deal with.
Even then, food delivery is also a competitive market - if you don't like Ubereats, use another provider.
Not really, the restaurant can't take out insurance to protect itself.
Agreed - perhaps this is something that should be offered.
Uber stacks 2 or more deliveries together, so the lucky 2nd or 3rd order being delivered is COLD, again the restaurant can't protect against that either. But they all have to wear the cost from this when the customer has a issue.
Just like a store has to weather the cost when AusPost has shipping delays and customers complain. If you want hot food, go dine-in at the restaurant.
But I don't do to the 'auspost' website/app to order the products do I? Uber wants to be the funnel to these services so they can skim 30% of the top (drivers or food), but when things go wrong, they claim they have nothing to do with it and pass that cost all the down to the line to the driver/restaurant.
Well if it's not the driver's fault or the restaurant's fault then who else? Did Uber magically teleport your missing fries to San Francisco and share it at their office? I don't know of how Uber will apportion the responsibility between the driver and the restaurant. However, there are ways to address this, e.g. using sealed bags or the like that cannot be opened without being damaged. There are ways to deal with the issue, we just haven't reached it yet.
So yeah Uber is a EVIL company.
Rich coming from someone who's posted an Uber deal - https://www.ozbargain.com.au/node/268879 - the issue is that I can't follow your logic at all. At the end of the day, I view Uber as purely a middleman service - they don't provide anything aside from a way to connect riders to drivers and restaurants to customers. Neither have to use Uber, they do because it works for them financially.
I'm not shilling for Uber (in fact, I prefer other food delivery and ride apps), but I do acknowledge that Uber has done a lot to open up this market and allow the competition we now have.
For a while I used to complain about cold food (post a picture of lR thermometer on food) and get a full refund. However Uber started to get down on me.
Now just order stuff they can deliver and use the air fryer to reheat.
Uber seeks to minimise its liability as much as possible.
From the contract, restaurateurs are "responsible for the delivery of meals" and they "maintain possession, control, and care of the meals at all times". <- The delivery driver is regarded as an agent for the restaurant.
Uber decides whether or not to refund the customer and can assign responsibility (ie. It will) for the problem to the restaurant.
Uber used to cover the cost of customer refunds, it now requires restaurant owners to pay a percentage of that refund in cases of "missing items", "incorrect items" and "incorrect orders".