This is the first time I am posing in the group :)
This is the best price I have seen till date (better than Boxing Day Deals) for Samsung Frame 75 Inch TV.
In case someone has bought the TV @ $2495 in last 30 days, please get it price matched with JB Hi-FI / respective store and they will happily give refund the money
Noticed Samsung have the HW-S61A 5.0ch S-Series Soundbar (2021) for $284 delivered. Would this be good to pair with The Frame 75”?
For those in Melbourne who ordered the 75" direct from Samsung, has your delivery been delayed? I ordered on the 20th of Jan and delivery with ANC was scheduled for Feb 2. But now it's been delayed to Feb 10th. Quite disappointing and quite a long wait for something that was in stock.
Yes my partner ordered one just before Xmas and still waiting.
Same here
I had the opposite problem, I asked for delivery after the 10th of Feb and they put it on a truck and tried to deliver it yesterday, in Sydney…
I have access to Samsung EPP but the website is saying the 75" model is $3499. JB Hifi link provided here saying out of stock. Has the offer expired or am I missing something?
Yeah the deal is over, I accessed samsung student store and the TV is over $3000, whereas 3 days ago on Monday I got jb to price match the Samsung student store it was $1984, came with free next day delivery from JB aswell! unlucky what a huge price increase now
Mine got delivered yesterday. It's enormous!
Just figuring out some settings to make it look better for me atm.
The speakers are absolute garbage and it turns out there's no 3.5mm jack (I used my old Harmon Kardon soundsticks with my old tv).
Now I need to investigate sound solutions :(
What are others pairing with the tv?
I'm going for a whole new setup. Probably a Yamaha RX-V6A and Q Acoustic 3030i speakers (+matching centre) and a sub I already have.
I have used the settings as recommended by Ratings. https://www.rtings.com/tv/reviews/samsung/the-frame-2021/set…
I'm happy with the picture, but watching for example, Ozark on Netflix I get some real weird banding in the opening credits and in the top and bottom (mostly) black bars. Bad enough that I'm going to talk to someone at JB on the weekend.
You're not the only one experiencing this issue beerbudget. Similar issues with the 2020 models apparently.
Thank's for the reply. Is it a problem with all of them, or just some? Should I be getting a replacement?
@beerbudget: Not sure about it being common but I would definitely raise it with Samsung and JB about it and possibly seek a replacement for it. You have every right to do so.
@LarryD: So I took some photos and went to JB. The guy was good and said he'd speak directly to Samsung. Got back a few hours later and Samsung said that, yeah, probably a faulty panel but I'd have to call customer service. An hour later the problem seems to be fixed, had to update to the latest software, which the TV wasn't picking up so had to do it via sd card.
Will see how it goes.
Try use optical cable for connecting TV with soundbar or external speakers. Optical cable can support high resolution sound output with minimum lag.
eARC via HDMI would be a good connection with sound systems too.
Bluetooth may have some lags or sync issue.
Looking forward to getting mine. Due next week but highly unlikely to see it anytime soon.
My partner ordered one before Xmas and still waiting.
Ordered last Friday, received SMS Monday, ask to reschedule delivery to one of three days available: 14 - 16 Feb.
For those that's still waiting did you get multiple reschedule SMS, or nothing?
My experience so far:
Placed order with Samsung on the 20/Jan and chose 27/Jan as delivery date.
On 24/Jan got a text saying the selected date was unavailable. Rescheduled to 2/Feb.
On 1/Feb got a call saying it would be rescheduled to 10/Feb. Hopefully it shows up…
Delivery company are saying they haven't received stock from Samsung, but if you call Samsung they say it has been handed over.
There's a few reviews of ANC+Samsung of people with similar experience.
Bit of a mess.
Customer service are hopeless. Keep saying it's been prioritised. It's 5 weeks now since it's was ordered.
Boo. Rescheduled twice now. Latest one was mean't to come tomorrow, but now further delayed as waiting for stock in VIC.
Any other VIC people having multiple delays (Bought via Samsung store)?
Assuming that's with ANC? Another reschedule was what I expected would happen to me come Thursday. I've just called Samsung and requested they change my order to a different courier company. They say it's been done, but who knows.
edit:
For those having issues. From what I now understand, Samsung uses a company called DB Schenker who then hand over to ANC. I was able to get a DB Schenker reference number from Samsung and I'm trying to sort things out through them. Will advise if I have any luck.
Let us know how you go. I'm getting nowhere with samsung
Not much luck in the end with DB Schenker. However they did tell me the tv is in the warehouse. The issue definitely seems to be on the ANC side.
Sold out in JB Hi-Fi
Price increased to $3000+ in Samsung Education Store.
Deals over ~
Rescheduled again!
Sorry to hear that. Mine was supposed to be delivered today, but was cancelled on the 8th and no new date provided.
I spoke to a ‘supervisor’ in the Samsung call centre who seemed to have a better awareness of the delays. He said that orders placed over a particular 2 week period are the most impacted. He said that ANC have told Samsung they are aiming to clear the backlog by the 14th of Feb and are doing suburb by suburb deliveries. He also said that he can actually see them getting through the backlog.
Also the ANC message that the items have not been received are contradicted by what I’ve been told by Samsung.
At this point I’m just expecting the tv to show up on a random date without notice.
Ordered 26th Dec still nothing. This will be the last purchase from sansung. Prefer to pay more and get it sooner
Going around in circles with this.
Scheduled delivery for 31st Jan, wasn't available. Picked new date (8th Feb) and got a text on the 7th saying it wouldn't be delivered and "someone would be in touch." Have heard nothing since.
Samsung customer care was useless, dropped my call twice and then opted for chat. They said to call ANC. ANC Sydney have a number that tells you to call their 1300 number and when you get through to them they give you the ANC Sydney number again.
I just want a delivery date!!
I think we've all given up on this mythical expected delivery date :(.
Just received an SMS saying the delivery will not be coming next week as they are waiting on the confirmation of freight.
"We will contact you with a new delivery date." Who knows when :(
Has anyone in WA (wait awhile ) received or got any info re their order.
Located in WA. Ordered 26th Jan, selected 9th as the delivery date. Haven’t had any call or SMS about the order.
Just received a delivery window SMS for tomorrow, instead of another cancellation. Won't believe it until it's actually here, though.
Touch wood.
Did it arrive??
Yes, it finally arrived. I say ‘finally’ but I know others have been waiting even longer than me.
Order placed 20/1 delivered 15/2.
Just got a text to say delivery date of the 18th is confirmed. I'm in Mel Western Suburbs. Fingers crossed!
What day did you place order?
Jan 21st
Delivered this morning
Just got an email from JB saying that my item has been "deteled" and order has been cancelled. Anyone else recevie this message?
Bought one via this deal and wow what a poo picture. The back light bleed and blotchy blacks is absolutely terrible and even worse than my 2 year old Hisense. Anyone else feeling regret?
Gaming actually looked better, and pretty much anything is better than my 5 year old Bauhn, but Agee on the bleed, pretty obvious on hd tv channels and animated movies, would have expected it to be crisper.
Samsung agent came out and notes a stuck green pixel and below average backlight bleed especially in bottom corners. This unit was faulty from day one and reported 1 week after receiving delivery and 1 day after mounting to the wall. Despite agent reporting it needs a new panel, Samsung are now demanding it gets fixed based on the repair being and I quote 'quickly and easily fixed" and will not issue a replacement or refund. I purchased direct from Samsung Portal and strongly recommend to buy from a retailer as at least you can leverage off their good will! I spoke to Consumer afairs who said if they deem it 'quick and easy' to fix, then I'm basically stuffed.
This TV really has crap contrast and the backlight bleed and cloudiness if horrible. Hopefully I will save at least one person the grief from buying this pile of poo in terms of both the picture quality and how bad Samsung are at backing their product
Sorry to hear. Mine hasn't been delivered so I may refuse the delivery and get my money back. Lost excitement anyway as I've been waiting so long.
Anyone near bentleigh VIC interested in ours for 1,900? We have overestimated how big this thing is :( .
Would do 1700 if anyone was interested.
You might be better off putting it in classifieds instead. Not many are going to see posts here anymore.
Yeah will do.
Thanks for your advice.
Anyone in WA get their TV yet. This is now a complete joke
Ordered on 25th / Jan and still haven't got mine. :(
Crap hey
Ordered 1st Feb.
Just got the call that it's in.
Pickup unfortunately but i managed the sub 2k price.
Super chuffed
Ordered 20/1/22 form their online store - has anyone actually got their order yet?
Customer service non-existent
Haven’t got mine yet also….
Ridiculous..
No customer service.. agreed..
Any thoughts on how do we esclate this?
Same. It's a joke. Ordered the actual Frame after the TV and that arrived but still no TV
We should be compensated.
I got $50 bucks off when spending 350.. as a compensation but that still don't cut it as its same as news letter shit
Are you both in WA. I just called Db Shenker 6310 2803. It's been here since Monday. Being delivered Tommorrow.
Victoria. Called ANC they said they still havent got the TV while Samsung says stock is already at depot
I checked mine recently, in VIC also, says its been dispatched. so I guess soon?? no words or text from ANC tho.
Good news it arrived. Sad news truck was full of the new model frames
Did they install it for you?
Mine was told to come in on Monday.
No. You pay more. I'm a tight arse.
I bought this from Samsung and set a delivery date 10th Feb. they sent it to the courier straight away and now are attempting to deliver it on Monday. Have rang them several times. Customer service is really bad! I don’t even live in the property yet where it’s getting delivered.
On another note, has anyone looked into soundbars for this? Are they necessary? I guess it takes away from the “frame” look…curious if I should try and obtain one as I think there’s a few deals on at the moment. But I think the sound bar is not as wide as the 75” tv is so it will look smaller underneath it if mounted on the wall.