I recently vacated firm a rental property in Tasmania and used the real estate agent recommended cleaners.
But now the agent is emailing that those walls are not properly done, carpets got stains and the cleaners need to come again and do it and I will get charged extra.
My car had leaked oil on the carport. Should "cleaning the carport/garage" be a checklist item for End Of the Lease cleaners?
Agent emailed
You had NO obligation to use the cleaners I suggested it was you that ask me for details. You was more than welcome to find your own cleaner or do the clean yourself that was your choice.
Could I please get any suggestions from you?
Update #1 10:36am AEDT
Thank guys, the REA has taken it down a notch after all emailing back and forth and said they will only charge me extra for oil stain in the garage.
I am trying to send one of my friends to do this to save some money (The cleaner said it's might be around $130 to clean just a little oil spill. ridiculous)
Update #2 11:17 am AEDT
Have just got a callback from the Tenants Union of Tasmania,
They said not to pay out of pocket if I think it's unreasonable, instead, request the agent to take it from the Bond.
Then lodge a bond dispute and let the the Commissioner look into the evidence.
Update #3
Decided to pay just for the carport cleaning and get it done with. Requested Before and After photos and looks like they actually came and used pressure wash and scrub.
They said they will not charge for Carpet and Wall cleaning which is a win for me.
Many thanks guys for all your insights ☺
What did the REA/PM say when you phone to ask them?
Seems like some additional information and context is missing with such posts…