EB Games Giftcard Issued with 3 Digit Pin?

running on empty on 28/12/2021 - 00:04
Last edited 28/12/2021 - 12:44 by 1 other user

I recently purchased an EB games giftcard via the Shopback APP, it seemed to go correctly and I can see the purchase listed in the app along with the giftcard number and PIN. The issue is the PIN number shown on the giftcard is only 3 digits, not 4 digits as expected, and the card can not be used online to make a purchase (however a different giftcard with a 4 digit PIN worked correctly). Has anyone has this issue with EB Giftcards, possibly purchased via Shopback?

There is a phone number listed on the giftcard that I called but it is after-hours right now and the call was directed to an overseas call centre where no one answered, of course I will try again tomorrow but if anyone has experience with this issue please let me know how you went to get it resolved.

EDIT: Thanks to the comments the solution has been found, there was a missing '0' at the start of the PIN.

Related Stores

ShopBack AU

Third-Party

EB Games Australia

• 

  Hybroid on 28/12/2021 - 00:22

  If your Gift Card does not have a four-digit PIN along with the 19-digit Gift Card number, you can only use the Gift Card at a EB Games store location.

  Sounds like it's only meant to be for in-store use and not online? Check what it says from you bought it from.

  • 

    running on empty on 28/12/2021 - 00:38

    oh… well, that is a relief that it's not faulty. Thank You.

  • 

    AustriaBargain on 28/12/2021 - 01:16

    Smart, keep customers in store where they can be influenced by salespeople, instead of using the card online and seeing you are paying more than Amazon charge with slower delivery.

    • 

      JoeBogan on 28/12/2021 - 09:06

      +4

      The staff at EB games are hardly sales people lol. Have you ever been to one?

    • 

      Pelicannn on 28/12/2021 - 09:14

      +1

      paying more

      What do you mean, EB is currently having their BIGGEST SALE EVER!! 😑

• 

  Baysew on 28/12/2021 - 09:53

  but it is after-hours right now and the call was directed to an overseas call centre

  Have you thought about how out of hours OzBargain enquiries are answered?

  • 

    running on empty on 28/12/2021 - 12:31

    I imagine there are heaps of us that are up at all hours of the night… such as myself, reading ozbargain! 😀

• 

  argonide on 28/12/2021 - 10:09

  +1

  You could possibly try cycling through numbers as the first or last digit. It may be that it was supposed to start with a 0 but it was converted to a number and the leading 0 was removed.

  • 

    running on empty on 28/12/2021 - 12:42

    Hi @argonide, yes I was trying different numbers last night but for some reason didn't try a '0' at the start which is what was actually needed.

• 

  JohnSy on 28/12/2021 - 10:16

  You could also try doing a balance check on the ebgames website.

  • 

    running on empty on 28/12/2021 - 12:40

    Yep, I was doing this last night. The problem turned out to be a missing 0 at the start of the PIN.

• 

  Store Repgotyourback @ ShopBack AU on 28/12/2021 - 10:48

  +3

  Hey @running on empty,

  Could you try adding a 0 to the front of the pin.
  My colleague believes there was an error with the spreadsheet causing the 0's to be removed.

  If this doesn't work, please reach out to me via DM.

  Cheers,
  GYB

  • 

    running on empty on 28/12/2021 - 12:39

    Thanks @gotyourback, it appears that's exactly what happened and your suggestion worked. Thanks again for the reply.

    • 

      Store Repgotyourback @ ShopBack AU on 28/12/2021 - 13:03

      No stress at all :)
      Glad it worked!

      • 

        Baysew on 29/12/2021 - 13:08

        Username checks out.