Commbank Charging Fees to Use The Teller

Emphasise on 23/12/2021 - 18:18
Last edited 23/12/2021 - 18:18

Hi,

I found a strange charge on my Commbank account which after chatting with Commbank live chat they said it was a $3 fee for using the teller. I figured this may be new as I only ever use the teller if I need to withdraw 10K+ (over the ATM limit) to make big purchases like a car and those previous occasions never had any fee. Although that was dated around a year ago. Their customer service rep didn't really help much by copying and pasting a script of using their ATMs in future to avoid the fee but dismisses the fact that there's a limit. Thoughts? Has anyone else run into the same thing?

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Comments

  • WookieMonster on 23/12/2021 - 18:27
    +6

    As far as I remember (e.g. in the last 15 years or so), CommBank has always slugged fees for "assisted withdrawals" (including withdrawals at a teller) for at least some of their transaction accounts.

    I had a look on the Wayback Machine and randomly chose a date in 2008, and back then, if you had a Streamline e-Access account, you'd be charged $2 for "assisted withdrawals".

  • apsilon on 23/12/2021 - 18:27

    I can't recall when I last used a teller but I know they and most/all major banks do charge an "assisted transaction" fee.

  • Baysew on 23/12/2021 - 18:32
    +3

    If you are after a big four account go with NAB. Much the same account as CBA offers, except without the charges.

    • Emphasise on 23/12/2021 - 18:51

      Cheers, I'll have a look at this. As much as I'd like to move solely to ING/Up only, I feel tied down for that off chance I may need to do a large withdrawal/deposit.

      • WookieMonster on 23/12/2021 - 20:01
        +2

        Westpac does not charge any fees for branch staff assisted withdrawals for Westpac Choice accounts. It says so in their Terms and Conditions (page 43), plus I’ve made a couple of branch staff assisted withdrawals in the past and was definitely not charged a fee.

        • Ms Bargainer on 23/12/2021 - 20:11
          +1

          I can confirm this. Also, MyState does not charge.

          • WookieMonster on 23/12/2021 - 20:22

            @Ms Bargainer: I would be quite surprised if MyState charged fees for assisted withdrawals. I mean, they basically rely on the fact that they are a more customer-focused bank!

          • Baysew on 24/12/2021 - 10:46

            @Ms Bargainer: MyState not charging is great, but only seven branches all in Tasmania is not so great.

        • Baysew on 24/12/2021 - 10:45
          +1

          Westpac charges $5 per month unless you meet certain exemptions, making it a bad choice compared to NAB which doesn't have a monthly charge at all.

          • WookieMonster on 24/12/2021 - 10:46

            @Baysew: Ahhh yeah true. I always meet the monthly fee waiver criteria, but not everyone does!

            I prefer Westpac anyway, because NAB’s ATM and Coin Deposit Machine network sucks in my area.

    • trustnoone on 23/12/2021 - 23:42

      Yeah, while I have no love for any banks, I have found NAB pretty good with this. One of the first (major banks) I saw that removed the monthly service fee, ATM fee, overdraft fee.

  • rektrading on 23/12/2021 - 18:50

    Legacy banks charging people fees to withdraw money is a scam like paying zero interest on savings.

    So many people just love getting scammed by banks.

    • TilacVIP on 24/12/2021 - 08:17

      but they're the first place they run to when they need a loan?

      I wouldn't worry about a $3 fee, when we're getting rammed up the wazoo from so many other places, gov't are just one that spring to mind.

  • Drakesy on 23/12/2021 - 18:51
    +1

    Geez that's dodgy.
    Not exactly like they're skint on profits.

  • rektrading on 23/12/2021 - 18:55
    +2

    Commonwealth Bank achieves 20% profit boost in FY21 as splurge on tech continues
    The black and yellow bank has reported statutory after-tax profit of AU$8.84 billion, following AU$1.8 billion in total investments during the 2021 financial year.

    Aimee Chanthadavong Senior Journalist on August 11, 2021 | Topic: Finance
    https://www.zdnet.com/article/commonwealth-bank-achieves-20-…

    Thanks for playing.

  • silenthillrocks on 23/12/2021 - 19:20
    -1

    Someone has to pay the bank teller wages

    • rektrading on 23/12/2021 - 19:27
      +1

      The bank can use the ROE to pay workers.

      • jv on 24/12/2021 - 10:54
        +4

        The bank can use the ROE to pay workers.

        Unless they are allergic to it…

    • JimmyF on 23/12/2021 - 19:42
      +8

      Yeah those poor banks….. Doing it tough with record profits year after year, how could they afford to pay for teller staff!? Oh wait…

  • xuqi on 23/12/2021 - 20:17
    +2

    They charged the dead, so this should be of no particular surprise:

    https://www.afr.com/companies/financial-services/apra-punish…

  • Downvoter on 23/12/2021 - 20:54

    Why are you looking at something from a year ago

    • Emphasise on 23/12/2021 - 23:40
      +1

      I probably worded that badly. I was recently charged the teller fee and I compared that to another time I used a teller a year ago.

  • El-Rhi on 23/12/2021 - 21:05
    +2

    CBA would much rather you don’t use the teller, even if it earns them some extra revenue. It’s all about trying to push customers away from branches to online channels

  • Porker on 23/12/2021 - 21:24
    +2

    I left CBA because they kept on charging $2 to withdraw from their ATM, not teller, from the account i had with them for some 15 years.

    Started off as a Dolomite Account.

    • silo on 24/12/2021 - 08:24
      +1

      Are you referring to international atm withdrawals? CBA don't charge fees for withdrawals at their own ATMs

      • Porker on 24/12/2021 - 09:10

        Maybe not now, but at one point in time, they may have (about 15 years ago) as I was charged $2 (for ATM) x 4 or 5 times before I got fed up.

        Dolomite account was their tactic to get kids, which I was at the time, to join many years ago. Held onto the account and used it fine for many years afterwards until that $2 ATM fee. Maybe not ATM fee, but I was getting slugged $2 for withdrawals of AUD from a local account.

  • Associateddust @ Commonwealth Bank on 24/12/2021 - 08:36

    How come nobody has promoted crypto in this thread yet?

    • Baysew on 24/12/2021 - 10:51
      +1

      Just look for posts by kektrading.

      What SlavOz is to Covid, kektrading is to Crypto.

  • roonie on 24/12/2021 - 08:46

    You had me when you said you were after CASH. The contents of my wallet were unchanged for about 6months over lockdown :-).
    My personal favourite is when CBA charged me $35 as a Courtesy Charge (!) when I overdrew my cheque account
    I’m just waiting for colesworth to start charging to use a cashier!

    • Emphasise on 24/12/2021 - 08:53

      100% I prefer digital over physical cash. But when you purchase a car, cash is usually king. For a half decent car you'd be looking at 10K+, maybe more now with Covid pricing. I can understand they if charge you for constantly using them for miniscule tasks like withdrawing a $50/$100 here and there. But if I'm using them once every couple of years for an amount over their ATM limit, it's a bit ridiculous.

      • roonie on 24/12/2021 - 09:00
        +2

        Agree
        I had a neighbour who would call the racv every morning for WEEKS to jump start his car. I reckon he was solely responsible for racv introducing annual call-out limits

        • ozbjunkie on 25/12/2021 - 00:14

          But the sign said all you can eat!

  • pandadude on 24/12/2021 - 11:41

    This happened when they got ride of complete access and tried to move everyone to smart access.

  • Ebisu on 02/03/2022 - 17:45
    Merged from Transaction Fee for Withdrawl for Commbank Branch

    I needed cash over $1000. I thought ATM has $1000 limit, so I went to Commonwealth Bank branch and was charged transaction fee.

    Are you guys aware of it. Is it weird? The explanation I got was, human assisted me.

    • dasher86 on 02/03/2022 - 17:50
      +3

      https://www.commbank.com.au/banking/everyday-account-smart-a…

      Withdrawal fees
      Description
      Fee
      Assisted withdrawals in a branch, agency or through telephone banking.
      $3
      Cheques written by you and negotiated through the clearing system (excluding those cashed over-the-counter at a CommBank branch).
      $3

    • Transient on 02/03/2022 - 17:52

      I know some banks used to charge for over the counter transactions (eg, SGB) then stopped (I think to try to attract more customers / business). To avoid the fee, I would withdraw from an ATM up to the limit on two separate days. Perhaps some have reinstated the fee.

    • rektrading on 02/03/2022 - 18:17
      -1

      Transaction Fee for Withdrawl for Commbank Branch
      i needed cash over $1000. i thought ATM has $1000 limit. so i went to comm bank branch and was charged transaction fee.

      Bunch of crooks.

      February 9, 2022 2:59 PM GMT+11Last Updated 21 days ago
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      By Byron Kaye and Nikhil Nainan

      CBA's cash profit climbs 23%, beats estimates
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      https://www.reuters.com/business/finance/commonwealth-bank-a…

    • PissLUR on 02/03/2022 - 18:31

      yes you should be aware of the fee.

    • WookieMonster on 02/03/2022 - 18:56
      +2

      It’s been like that for at least some CommBank transaction accounts for about 15 years.

    • Ocker on 02/03/2022 - 19:04

      Have a chat to your dealer to see if he will accept bitcoin.

    • AndyC1 on 02/03/2022 - 19:36

      Read the conditions of the account you have as you have not read it and are complaining that you do not want the CB to NOT adhere to it…

    • Mechz on 02/03/2022 - 19:56

      Call and get your ATM limit increased.

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