Issues with Kogan Refunding?

aec on 19/12/2021 - 21:17

I placed an order for a dishwasher in Sep. For some reason, Kogan cancelled the order for me, which is fine. As I used gift card (didnt expect the cancellation), they told me the refund will be credits, which is also fine. However, after two months, I still have not seen any credits in my account!

The experience is frustraing, and it is certainly much worse than dealing Amazon.

I am wondering what is everyone else's experience with Kogan in a similar situation. What am I supposed to do or expect? They use the fuckening message system and i can even 'chat' with someone online (or am I missing something)?

TIA.

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Comments

  • Hybroid on 19/12/2021 - 21:20
    +19

    Stop supporting Kogan… There's dozens of posts on how terrible they are. You've been here over a decade.

    • aec on 20/12/2021 - 21:39

      i dont often theck the forum. it has nothing to do how long i have been here. i barely bought anything from kogan either.

  • SF3 on 19/12/2021 - 21:31
    +6

    Kogan: 1+
    OP: 0

  • resisting the urge on 19/12/2021 - 21:52
    +2

    Kogan refunds? Really?

  • MS Paint on 19/12/2021 - 22:29
    +3

    Lol. Please provide coordinates of the rock you have been living under.

  • Hithere on 20/12/2021 - 07:53
    +2

    Kogan - Refund? Hahaha.

    Wave your money goodbye.

  • solidussnake on 20/12/2021 - 08:22

    First time I used kogan because of free shipping wow what a mistake getting spammed left right and center only ordered a phone charger and it took them 7 days to dispatch it from their website. Next time I'll just use Amazon like I should have

  • pharkurnell on 20/12/2021 - 08:45
    +2

    am I missing something

    You shouldnt leave yourself open like that….

  • bobbified on 20/12/2021 - 09:05
    +1

    You've been an OzB member for over 10 years and a very active user of these forums.

    THIS is really all I can say.

  • mousie on 20/12/2021 - 11:25

    Kogan deliberately miselads people with his advertising, I remember signing up for insurance for a kogan voucher, and nothing but crickets. Extended warranty, it's a sham.

    He openly ignores requests from fair trading.
    Basically, unless it's a cheap mobile plan I stay away.

  • ihbh on 20/12/2021 - 11:58

    Did anyone respond to you from the message system - can take days or week.

    Only buy from Kogan when it's dirt cheap, but you need to know how to manage them. If you do, you can get great deals instead of endless frustrations.

  • Drakesy on 20/12/2021 - 12:26

    Yeah
    Their customer services is sh1t i feel on purpose so people just stop bothering them.

    I had an issue where they locked me out of my account (had $400 credit from their black card offer) and no amount of messaging seemed to work.

    Best option was to harass their Facebook social media page. Got a response in 12 hours and account unlocked after 24 hours.
    It's the only way.

    • aec on 20/12/2021 - 21:34

      what about ombudsman or fair trading?

      • Drakesy on 20/12/2021 - 21:44

        Exhaust all options before going to worst case scenario

        • aec on 23/12/2021 - 19:06

          I did what you did, and finally got my money. Thanks. Merry xmas.

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