PayPal misuse or hack?

Cmaz on 12/12/2021 - 07:46
Last edited 12/12/2021 - 09:50

Hi ozbargainers
I encountered a new issue after years of use of paypal. Wanted to know if anyone had came across similar issues.

I woke up to realize a paypal payment was done to "PayPal
http://www.paypal.com/pro
[email protected]" in CHF currency which is swiss franc worth 25 AUD. I obviously dont have any auto payments setup nor did i make the payment. Contacting paypal saying unauthorized use was denied with no explanation. In this case, i am wondering if my account was hacked and i should close this account and open new.

On the sidenote, my email from paypal were going straight to trash in GMAIL since last year but i really did not cared much but i fixed it last month as there was a rule created to send every paypal email to trash which i never did.

Please share some thoughts if you were across something similar. Money is not a big deal at the moment but i find it strange that after years of trusting paypal with my money how did such simple hack occurred.

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Comments

  • yippy on 12/12/2021 - 09:09
    +2

    Change your password and enable 2fa security if you're not already using it.

    • Cmaz on 12/12/2021 - 09:29

      Its already on.

  • MS Paint on 12/12/2021 - 09:27
    +1

    Drag a PayPal email from your trash to your primary inbox and then they will continue to go to your inbox.

    Gmail 101

    • Cmaz on 12/12/2021 - 09:29

      I fixed it last month. There was a rule to sent every paypal email to trash.

      • MS Paint on 12/12/2021 - 09:30
        +4

        Did you create the rule? Perhaps it's your Gmail that has been compromised.

        • Cmaz on 12/12/2021 - 09:50

          No, but i dont understand how does gmail being compromised will allow someone to send money from paypal. Email address are same with different passwords

          • Quantumcat on 12/12/2021 - 09:57
            +1

            @Cmaz: Once they're in your Gmail they might change your PayPal password

            • Cmaz on 12/12/2021 - 09:59

              @Quantumcat: True but i can still acess my paypal just fine with old password. I normally check paypal every night as partner uses it for uber trips never noticed any charges except this one till now.

              • MS Paint on 12/12/2021 - 10:07

                @Cmaz:

                partner uses it for uber trips

                Maybe your uber account has been compromised?

          • thatonethere on 12/12/2021 - 15:17

            @Cmaz: Did you save your PayPal password into the Google password sync?

            • Cmaz on 12/12/2021 - 15:29

              @thatonethere: If you mean like autofill. Yes

              • thatonethere on 12/12/2021 - 21:21
                +1

                @Cmaz: Well if they were able to login to your Gmail to make a rule they could also login and see your saved passwords?

                • Cmaz on 13/12/2021 - 05:15

                  @thatonethere: True

                  • BigBirdy on 13/12/2021 - 09:47

                    @Cmaz: I think you have the answer to your problem here. You need to change your Gmail password, and ensure your GMail is logged out on other devices GMail logged in devices. Checking this may also confirm you’ve been hacked. You should also assume the hacker has copied all your passwords from Google, such as PayPal password, so change all those.

  • Quantumcat on 12/12/2021 - 10:16

    If the payment was made with your credit card you can ask for a chargeback from your credit card provider. That might make PayPal close your account but that's what you want anyway

    • Cmaz on 12/12/2021 - 10:44

      No i had bank account setup as preferred along with credit card and it came out that way.

      • Quantumcat on 12/12/2021 - 13:26

        That's unfortunate. Lucky it was only $25

        • Cmaz on 12/12/2021 - 13:59

          Yeah
          Just surprised even with those security layers nothing i could have done to recover it. Haha

          • jv on 13/12/2021 - 10:05

            @Cmaz:

            Haha

            Why is it funny?

            • Cmaz on 13/12/2021 - 12:02

              @jv: The fact that despite security layers and claim that i did not authorize the transaction, i still cannot recover my money

              • jv on 13/12/2021 - 12:15

                @Cmaz: I would consider that sad, not funny.

                • Cmaz on 13/12/2021 - 12:54

                  @jv: Well the amount was not drastic to be sad (lucky) but the whole thing was bit funny and unexpected as i always thought paypal is safe

  • dazweeja on 12/12/2021 - 12:47
    +1

    It's possible that another service for which you have PayPal authorized for payments has been compromised. I'd check which companies you have authorized here:

    https://www.paypal.com/myaccount/autopay/

    • Cmaz on 12/12/2021 - 12:57

      Yes i did check that but none seemed suspicious i went through 25 auto payment setup and manually deleted them but nothing suspicious

      • dazweeja on 12/12/2021 - 17:26
        +1

        I was more thinking that if any of those services were hacked, it could result in a PayPal charge without your PayPal account itself being hacked. You might be able to tell by logging into each of them and checking the order history but it would probably be a bit of work if you have so many.

        • Cmaz on 12/12/2021 - 17:45

          Yeah might be. But can paypal charge me for my past transaction which i dont know when i made it.

          Funny this, this charge does not give me option to contact seller or anything or at least i could have asked for explanation

  • TilacVIP on 13/12/2021 - 08:56
    +2

    "with no explanation" from PayPal ????? WTF. If you are claiming fraudulent activity, they should be providing full details, so you can verify & the charge be fully investigate, should they not???

    • Zachary on 14/12/2021 - 12:35

      apparently they dont care.

  • CodeXD on 13/12/2021 - 09:02

    Check https://haveibeenpwned.com/ to see if any of your passwords have been compromised.

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