Tourist Refund Scheme (TRS) Office Open for Business as Usual at Sydney Airport? (Solved)

majormick on 09/12/2021 - 15:19
Last edited 09/12/2021 - 19:41 by 1 other user

Hi,

Currently living overseas, but will come back to Sydney for a holiday over Xmas. Plan to buy an iPhone while there (via discounted Woolworths/Big W gift cards) and then claim back GST via TRS on the way out of country.

Given Covid/lack of travel/much of airport shut over the last ~2years - is the old TRS process still relevant? ie:
1. Buy within 60 days, have correct name/address on business receipt
2. Declare at TRS office at airport (use TRS app, line up, show product and receipt)
3. Wait for refund back to Credit Card/nominated method

Main concern was that TRS office had physically closed and there was some new process in place

Thanks

• 

  Fredfloresjr on 09/12/2021 - 15:28

  +2

  I googled the contact number for you.

  Within Australia: 131 881
  Outside Australia: +61 2 6196 0196.

  • 

    salmon123 on 09/12/2021 - 15:30

    -3

    Perhaps you could try calling it, wait until someone answers (if they ever do) and then post the answer here.

    That might be something useful you can do with your spare time, instead of posting useless comments like the one above.

    • 

      Fredfloresjr on 09/12/2021 - 15:31

      +3

      Someone is having a bad day today.

    • 

      Big Lenny on 09/12/2021 - 15:40

      +8

      oh the irony

  • 

    raptormesh on 09/12/2021 - 16:27

    +4

    This is actually the wrong number, I called it and they directed me to the TRS specific helpline.

  • 

    majormick on 09/12/2021 - 18:15

    +1

    A bit challenging calling a landline from overseas, hence the post

    • 

      Fredfloresjr on 09/12/2021 - 19:28

      +1

      So waiting for an answer after 1hr 7minutes was not challenging at all huh. Thanks to @raptormesh. By the end of the day, this is ozbargainhelpsupport.

    • 

      Seraphin7 on 09/12/2021 - 19:34

      Do the overseas phones not have numbers on them or something?

• 

  Autonomic on 09/12/2021 - 15:55

  Can you claim GST on gift cards?

  • 

    salmon123 on 09/12/2021 - 15:56

    +2

    no - gift cards don't have GST. GST is paid at the time of redemption.

    Some "gift vouchers" will incorrectly write "gst included" on them.

  • 

    majormick on 09/12/2021 - 18:15

    No, however claiming on an item paid with gift cards is ok.

    Actually mentioned in another ozbargain comment: https://www.ozbargain.com.au/node/348671

    • 

      Autonomic on 09/12/2021 - 22:19

      Thanks. That's pretty cool.

• 

  jag007 on 19/02/2022 - 00:50

  One more question guys. If we Pay with PayPal and applied discount code.how does they generate the invoice? Does it come with discount price or with original price? Please do share you experience. Thanks

  • 

    Jetkuma on 20/02/2022 - 08:05

    +1

    Just email that shop and request a tax invoice with your name (as your passport). If it doesn't say tax invoice and your name is not on it, you are out of luck.

  • 

    CaptainHoltisDad on 27/02/2022 - 17:44

    +1

    Really depends on the seller and what system they're using to generate tax invoices. I purchased something with a nice juicy eBay discount code + discounted gift cards, blah blah and the seller generated a tax invoice with the full RRP. Happy days! :)

    • 

      jag007 on 27/02/2022 - 18:07

      Yeah some of them do that

• 

  jag007 on 20/02/2022 - 08:11

  Thanks mate appreciate your help 🙂