Just received an email that this deal is finally back !
However no mention of the $10 port-in credit in the banner :/ - hopefully someone can confirm this works
Promotion finishes on the 22nd of November
Edit: This plan includes Telstra's full 5G network access. Plan details here (Thanks FlyingKiwi!)
tried and was told to wait 8 more days, as they need me to be off telstra network for min of 30 days. so may be on the last day of back friday week
deal is already over though
Another deal post black friday in the pipe
it was yesterday. might have to wait a week i guess
Just got $15/month credit in the first try in the app.
Help > Message Us > Type "Billing" > Type "Talk to an operator"
Sounds silly but being polite and adding some smiley faces seems to get great results from online chat help in general.
How did you ask?
I said that a friend had gotten the credit on the same plan and asked how I could get it applied for me
I have tried that twice so far, both have asked for a reference, will try again tomorrow.
That's awesome! I wasn't able to get $15 credit. I chatted to two reps. They both said I needed to go back to JB to double check the offer, that they need to activate it on their end or they need to write a note on my account about it before they would honour it. The second rep offered me the $10 credit though. I kept mentioning my friend has gotten the $15 credit to no avail.
just take the 10 i would say, if time is more valuable to you
Yup! Took the 10. Anything more would have just been a bonus.
tried to live chat with rep but no luck, got the reply as below:
Thanks for bringing this to our attention. I can only imagine how exciting it is to have our service, plus being offered that promotional deal. While it's good that we are confident you are being supported by our network, JB Hi-Fi has offers on their own that requires to be applied on their system.
That said, you may simply fill-out this call back request and one of our team from JB Hi-Fi will be in touch with you: https://support.jbhifi.com.au/hc/en-au/requests/new?ticket_f…
Meanwhile, I can review your account and services and see how we can better give value on your assets. What do you think?
I have been told the same thing, might have been an internal memo due to the number of requests, especially if everyone is trying several times. Be interested if you try and get it to work.
Just asked for $15 credit in the chat and got told that it was already applied? The rep told me to wait until my next bill.
I ported out from the same plan a few months ago (and did manage to get the credit last time) so maybe it just never got taken off. Either way I saved the transcript, we'll see what happens when I get billed next month.
Got 1st bill with no credit applied.
Got the $10 credit applied today, had tried the $15 unsuccessfully previously. Basically told them I wanted the $10 credit that I had been told is available, then cut and pasted one of the conversations that had been posted saying it was available.
I really hope they redo this deal come black Friday.
Anyone wanting to sell their Gift card ?
PSA JB Hi-Fi are still running this offer instore today. I ported over this afternoon and my local store was open till 8pm. Just wrapped up online with Telstra who have applied a $15/pm credit!
Kinda had a feeling they would, nicely done👍🏻
Which store is it? Just went to the one in forest hill. Doesn't seem like they are doing it in stores
Hornsby Westfield
Went to JB confused that there was no new deal
$69 / 300gb + $500 over 24 is all i found
Well the one rep. did say a credit is applied per month. I got my 1st bill already and there is NO credit. Furthermore on asking another chat rep. he said that I need to go back and JB Hifi to do it! So I guess my options are to what cancel…..
True..
Same, got my first bill and no $10 credit. I clearly got approved from web chat the day I signed up. NO SURPRISE, Telstra.
Too bad, I can't find the saved web chat transcript…
Web chat if used with your login via relstra app should be there if you scroll up.
They missed the 20GB. The chat people last night were quite grumpy, so I simply asked them to raise it as a complaint.