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HT eBay
Corsair Headset HS35 50%OFF when but 2 or more
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AOC 27" Curved Gaming Monitor Was $325 Now $279
Hi everyone on OzBargain,
We have read all the comments and are sincerely sorry for this to be happened. We also understand that you may be dissatisfied with the outcome and the refund process so we would like to make the statement below to explain:
Harris Technology wishes to explain that an internal administrative error has resulted in the cancellation of eBay customer orders.
The incident occurred when a $15 promotional coupon for Harris Technology products listed on eBay, which was meant for a one-time use by one customer only, was inadvertently not made ‘unique’ to that customer enabling it to be used generally. With that being said, Harris Technology acknowledges that the voucher error resulted from an internal company mistake and not that of eBay or its customers.
Upon discovery of the administrative error, Harris Technology cancelled the discount coupon and notified all customers who had used it that their orders were cancelled. As part of the seller cancellation process on these affected orders, Harris Technology used the ‘Buyers Address’ checkbox as the reason for cancelling the order as there was no voucher-related option.
Harris Technology has been in regular communication with eBay to ensure affected customers would have their purchase refunded and these have now been processed.
Measures have been taken to ensure the mistake does not occur again.
All customers that had an order cancelled after using the promotional voucher have been offered a new $15 discount voucher which can be applied to purchases over $100 Valid till 31 Dec 2021
Why was the code generic and advertised by eBay? It even had T&Cs