[Unobtainable Deal] Extra $15 off (or 98% off Items < $15) e.g. Ethernet Cable $0.07 Delivered (OOS) @ Harris Technology eBay

doweyy on 03/11/2021 - 22:23
Last edited 11/11/2021 - 09:54 by 2 other users

Moved to Forum: Original Link

Greetings everyone, not exactly sure why but as identified in the Ryzen 9 Deal, it seems as though Harris Technology have a coupon which automatically applies on their store which is $15 off with no minimum spend.

However for items under $15, the discount is 98%, therefore there are items such as ethernet cables which are $0.07 delivered. But for items over $15, it applies the full $15 discount.

NOTE: For eBay Plus members, the eBay Plus express shipping comes up as default, make sure to remove this at checkout and change it to free normal shipping otherwise it will charge $15 delivery.

As always, enjoy :)

Mod 11/11 - Order cancellation email sent 7/11, refunds/cancellations via eBay are also coming through in the past days.

Email from HT 7/11:

Dear Customer,

We are writing to you to advise you that a mistake was made by one of our staff members when offering an eBay coupon to one individual customer on 3 November.

Due to inexperience, the $15 coupon was made public and was shared across Ozbargain, when it was originally intended for private use by one person.

We are very sorry for the mistake. Unfortunately, we are unable to fulfill the unexpected orders we received therefore the order/s will be cancelled. We value you as a customer, and will offer you a coupon of $15 for a minimum spend of $100. We hope this good-will gesture is satisfactory to you and we look forward to servicing you again soon.

COUPON: 28QNXRDW7ZDQTCL
Please note: This coupon is for your private use, once only valid from 6-November-21 until 31-December-21

Email from eBay:

We are sorry to let you know that harristechnologyaustralia cancelled your order and mentioned the cancellation reason as 'Something was wrong with the buyer's delivery address.'

You received a refund AU $X.XX back to your original payment method, you don't need to do anything else. It may take 3 to 5 business days for the refund to be completed.

Moved to forums.

General Discussion

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Harris Technology

Comments

    • edrift on 13/11/2021 - 14:24
      +2

      The thing is, a lot of the stuff was heavily marked up too.

      I ordered power double adaptor sockets. These are $2 at Kmart but were $11+ here.

      So it's not even $90k of expenses… 90k of revenue, but maybe 30k of expenses…

      Surely the reputation damage took more than a 90k beating.

      Look at HT8 share price on Friday. It tanked.

      • HairyChickens on 13/11/2021 - 16:09

        Even shareholders could see it was a lie.

  • NotBritishorUK on 13/11/2021 - 14:36
    +4

    An order I paid full price for, they rejected my cancellation request and then still didn’t send it, so 10 days wasted and now have to wait for that to go through review too

    • [Deactivated] on 13/11/2021 - 20:51
      -1

      Lodge a dispute.

  • [Deactivated] on 13/11/2021 - 15:36
    +4

    In case you struggled to leave feedback (as it was confusing for me):

    1. Log into your ebay account from PC.
    2. Go to purchase history. If it doesn't show, it means eBay has hidden the order. Select [show hidden items] in the drop-down menu; just above the first item order history list; left hand side. Copy the item number.
    3. Open new tab and paste this link: https://www.ebay.com.au/fdbk/leave_feedback
    4. Put in the item number in the [search your orders] box; just above the first item feedback list; right hand side. The listing should now appear and for you to leave your feedback.
    • Chocobros on 13/11/2021 - 16:44
      +4

      Thank you! They cancelled the order so it blocked my ability to leave feedback but this was a nice workaround :)

  • [Deactivated] on 14/11/2021 - 00:26

    What is a chargeback fee?
    PayPal charges a fee to the seller when a buyer files a chargeback with his or her credit card issuer. If you and your buyer resolve a dispute through PayPal's Dispute Resolution, you could be protected against any chargeback the buyer later files for that transaction.

    https://www.paypal.com/au/smarthelp/article/what-is-a-charge…

    Looks like chargeback will outweight the $15 saved.

  • hasher22 on 14/11/2021 - 00:51
    +5

    Think HT needs to google PR101

    I studied PR at uni and they gave us the theory and practical use on how one should handle such mistakes and funny enough one of the examples I vividly remember if a company leaked out a discount code. This is a similar situation.

    Long story short for the answer on what the company should do, and funny enough what our class presented as a solution to prevent profit and brand image loss:
    1 - Be honest and if possible, respond to all/most/or touch on the information that has been released to the public from the leaked code. Cease the code ASAP.
    2 - Internally calculate the revenue and/or profit gain or loss if the company were to honour the leaked code
    3 - Internally calculate the reputation and brand image, if the company doesn't honour the code - go back to step 1
    4 - Release statement and action plan to the public

    Easier said than done, I know. But it doesn't take someone who knows of PR or works in PR that HT went things the wrong way. We, the consumer just saw through their lies instantly. But all the mistakes a company has done, which PR needs to deal with revolves around honesty and transparency. Customers and the public can see when a company is backpeddling, palming it off to others, blaming others etc……. even if it was an "intern" that did the mistake, you never blame the intern, you blame yourself as a company.

    Anyways, HT took a massive hit and their process to fix this mess dug themselves a massive hole. They should have been honest from the start or just honoured the code………… because….. you know….. it was a legit code.

    • HairyChickens on 14/11/2021 - 12:04
      +2

      HT gave a fresh PR case study on what not to do.

      • hasher22 on 14/11/2021 - 12:31

        This should be a case study for uni students!!!! Well case study for all businesses!! HAHAHA

    • Neoika on 14/11/2021 - 12:26
      +1

      They should have been honest from the start or just honoured the code………… because….. you know….. it was a legit code.

      In a similar situation, Rep/Associated just said it was an expired/illegit code.

      • hasher22 on 14/11/2021 - 12:37
        -6

        From the terms and conditions of the code, the rep was right. The deal posted was on 21st Oct but the code supposes to expire on 8th Oct.

        I guess, they forgot to deactivate the code, but I don't know why the rep was downvoted cause what they said was right. I don't know the whole story, but did they honour the code for those customers that applied it or they didn't? If they didn't maybe that's why all the hate?

        • hasher22 on 14/11/2021 - 19:10
          -1

          Can someone explain to me why all the downvotes?

          To my understanding the code was posted, it was supposed to be expired based on the terms and conditions, some people claimed it and CirclesLife ceased the code when they found out it wasn't supposed to be used. What's so bad about that?

          Did I miss something that CirclesLife said that pissed off the consumer?

          • lplau on 14/11/2021 - 20:02
            +5

            @hasher22: All of us expected they wouldnt honour it.

            It was their BS response where they:
            1. Blamed a junior staff of the screw up
            2. Pretended the code was only meant for 1 customer. (Who creates an entire T&C and places code on everyitem for 1 customer)
            3. Tried to smoke screen people by subtly blaming Ozbargain for posting the code. But the code was auto applied to all orders and was plastered on all their ebay items…
            4. Used a incorrect order cancellation reason to circumvent eBay seller ratings repercussion so they can protect themselves. Also by using that reason they were also planning to take advantage of a bug in ebay which makes leaving negative feedback harder.

            Therefore we ain't pissed off because they didnt honour it, we are pissed that they think the ozbargain community and their customers dont have any common sense to see through their BS.

            If they simply said to us that reason as you mentioned 'sorry we made a error in the code.' Then there would be much less anger.

            • askbargain on 14/11/2021 - 20:14
              -5

              @lplau: One of us expected to their feedback rating to "massively tank their score by half and drop their rating to 50%". It sure did! You don't know what you're talking about. Just stop.

            • hasher22 on 14/11/2021 - 20:40

              @lplau: Oh no, I mean the circles life offer from Neoika reply……

              I get the HT hate, I am in the same boat as everyone else but I don't understand why CirclesLife got hate……. it seems the consumer was taking advantage of an expired code (circleslife forgot to deactivate it) but when they deactivated the code and said to people on the forums it was suppose to be expired and it was an error… why are they getting hate for that?

              • [Deactivated] on 18/11/2021 - 09:46

                @hasher22: lodge a CC chargeback. Merchant providers charge a fee and Paypal onward charge that fee to HT.

  • [Deactivated] on 18/11/2021 - 09:37
    +1

    HT done a statement with a lie? One-time use by ONE CUSTOMER only? It was advertised on an eBay banner.

    https://www.ebay.com.au/str/harristechnologyau#tab1

    The incident occurred when a $15 promotional coupon for HT products listed on eBay, which was meant for a one-time use by one customer only, was inadvertently not made ‘unique’ to that customer enabling it to be used generally.

    1. Waited patiently for refund and didn't happen
    2. Dispute via Paypal and HT never bothered responding but the overall PP process drags it out to late Nov.

    Lodged chargeback today. Banks make it very convenient to dispute a CC transaction without paperform of the old days. All done via netbank portal.

  • Repstar on 19/11/2021 - 18:57
    +2

    They dispatched my order. 2 items in the order, they sent the cheap cable and left the more expensive item out. Bastards.

  • cuteduck on 28/11/2021 - 22:05

    harristechnologyaustralia - 97.2% Positive Feedback

    Manage to leave -ve feedback on ebay

    • dazza826 on 07/12/2021 - 14:41

      Down to 97% flat now…

      • edrift on 07/12/2021 - 14:47

        Share price also down 6% today to about 12c..at its peak success, HT8 was worth almost $400 per share!

  • Doyen on 06/01/2023 - 02:13

    That 30k of expenses has ended up losing them over 30M in market cap. A high price to pay for a poorly managed mistake. This will be in the textbooks of how not to manage a PR disaster.

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