Ordered Couch from Adriatic Furniture 6 months ago and its still not arrived

4790ausbargain on 31/10/2021 - 12:01

I had ordered a couch from Adriatic on 20th June and was told it will arrive in September. Considering the delays everywhere due to the pandemic I was fine if it arrives in September. Come 30th September I gave them a call as there was no communication from them. I was told it will arrive mid- October as it is in transit and then it will go through customs and then we will talk about delivery. I was still ok. I gave them a call around mid October and the same scipt. And then yesterday I went in the store to see them and get an update. Same script and no update from them. The customer rep I spoke to didnt have any idea about the couch and now the date is updated to 16th November.

Question:
1. Can I take them to ombudsman or any regulatory body? What's the regulatory body associated with retail stores? Reason for this is, yesterday when I went to the store I got a sense that they don't really care when the shipment is going to arrive as long as they have got the money from customers.

  1. What I don't understand is, if its in transit the ship should have departure date and arrival date?

Can I please request some help? Is it worth going to any regulatory body or just leave it as is?

Thanks.

Home & Garden

Related Stores

Adriatic Furniture
Adriatic Furniture

Comments

  • BOGOF on 31/10/2021 - 12:13
    +1

    t&c.

    You must note that all estimated lead times must be used as a guide only and cannot be guaranteed.

    The vast majority of furniture sold in Australia is made overseas, mostly Asia, and there is currently a global shipping container shortage, which means both costs and delivery times have gone up. You can't make a ship go faster.

    Just hang in there, it will turn up.

    • omguleh on 31/10/2021 - 23:20

      There's also an energy shortage and depending on the location labor shortage.

    • Member 0230 on 01/11/2021 - 11:06

      The vast majority of furniture sold in Australia is made overseas, mostly Asia

      So true. In Melbourne, I'm familiar with a handful of stores that have a strong representation of Australian Made sofas and timber (I have work in the industry) like Berkowitz and Urban Rhythm.

      I know for a fact that the lead times for Melbourne made sofas are typically 6-8 weeks at the very best of times, and closer to 10-12 during peak.

  • MS Paint on 31/10/2021 - 12:39
    +3

    Everything worldwide in manufacturing and delivery is stuffed.

    Just be patient grasshopper.

    It's not just you.

  • CyberMurning on 31/10/2021 - 12:40
    -6

    That is not a fantastic story.
    Maybe next time buy from fantastic furniture instead?
    And hope for the fantastic

  • Hithere on 31/10/2021 - 12:42
    +3

    If they haven't got it in stock there's not much you can do other than ask for your money back.

    The downside of that is that prices have increased on most goods and won't be going down for a long time.

    Otherwise, with shortages worldwide, you'll have to wait until the furniture finally arrives.

  • Earl of Lemongrab on 31/10/2021 - 12:47
    +1

    They should be able to provide that info if it exists (i.e., the ship is actually in transit). Even if the shipping container is in customs.

    I experienced a similar delay with OzDesign, however that's because when my dinning table arrived they accidently sold it to someone else. They needed to order another one from China. Full credit to them because they offered free delivery and were very open about when the next shipment would arrive.

    • Ryanek on 31/10/2021 - 12:54
      +1

      Wow, I would have taken my business else where.

  • bobbified on 31/10/2021 - 13:15
    +9

    Ordered Couch from Adriatic Furniture 6 months ago

    …ordered a couch from Adriatic on 20th June

    That's not 6 months ago!

    Can I take them to ombudsman or any regulatory body?

    If you're not happy to wait, why not try demanding a refund instead? Just be mindful that even if you do that and order somewhere else, you'll probably have to wait just as long, if not longer, for a couch to arrive. There are shipping delays worldwide. Unless you buy floor stock.

  • 4790ausbargain on 31/10/2021 - 13:52

    Thank you everyone for your time and advice. I will just wait and watch and hopefully should be soon.

    • holdenmg on 31/10/2021 - 13:54
      +1

      16 Nov, whatyear? lol

  • Seraphin7 on 31/10/2021 - 15:10

    It sounds like they have no idea where the couch is. The script is standard and unfortunately pretty standard.

    The bigger question is what action will get you your couch fastest?

    On an assumption that the mob in question are not completely dodgy, your couch will likely turn up over the next month or two … hardly an overwhelmingly positive statement I know, but it's probably the best anyone can give you.

    If you are able to cancel the order (through whatever mechanism) and order elsewhere will that get you the couch faster than the above or not?

  • katykat on 31/10/2021 - 15:39

    It is what it is considering the issues with shipping atm. Unfortunately no one you speak to, either in the store or at head office, has any control over it which is why you might get the sense they don't care. It's probably more that they know there's nothing they can do. That said, if it keeps getting pushed back try to get some compensation out of them to make up for the inconvenience, like free delivery or something.

    We bought a bbq from BBQs Galore on Boxing Day and it didn't turn up until June due to delays. They offered a free cleaning kit for the first delay, added in a cover for the second and when it became obvious they had no idea when it would arrive added free delivery. That was fully on them as well, we didn't kick up a fuss.

  • datafellows on 31/10/2021 - 15:42

    When I get something by sea cargo in the paperwork there is the ship name the shipment comes in and I can easily check online where the ship is and if I has arrived (or sunk).

    To be honest someone working at purchasing in the shop knows the ship name that particular shipment is in as it is in the paperwork but for various reasons they may not want to tell you that. It is likely the sofa havent even shipped yet as COVID has slowed down everything in China’s ports and shipping costs has nearly doubled.

    • MS Paint on 31/10/2021 - 16:32
      +2

      I checked their paperwork.

      RMS Titanic

      • lgacb08 on 01/11/2021 - 06:39

        Diamond Princess

  • serpserpserp on 31/10/2021 - 18:53

    lol. Always buy from the outlet so you can drive away with what you are buying (and save a few dollarydoos)

  • RoosterBooster on 31/10/2021 - 20:53

    The long delays must be common for lounges! We ordered a lounge pre-covid from Furniture One. Took 8 mths till we got it. Was meant to be 4-6wks for delivery. We were tossing up whether or not to get centre consoles. The salesman advised that we could always get them separately after we received the lounge as they just clip together. The lounge turned out to be of much smaller dimensions than what was specified on the brochure/website. As such we had plenty of space to put in a couple of consoles but due to the 8mth delay we opted to not go through the wait again. The store claimed to have coated the lounge with a 'fabric protector' for our troubles. I don't have any idea if they actually did or if the stuff works or is just a scam. Anyway, I am hoping not to have to buy a lounge again anytime soon! Hopefully you get your couch soon.

  • suzley on 01/11/2021 - 09:23

    https://mail.google.com/mail/u/0?ui=2&ik=4fb58f46c2&attid=0.…

    Maybe this could help?

  • OzHunterNSW on 01/11/2021 - 10:06

    Just relax. The world is in a spin

  • Mark1159 on 01/11/2021 - 11:16

    Been on the Mustang page. Mach 1ordered in May, November 21 delivery, now Jan, Now March possibly later.
    Same same worldwide.

    • [Deactivated] on 02/11/2021 - 10:40

      Non-sequitur, much? One is a couch. The other is a car.

      I mean, I ordered a computer in May. It was delivered in late June. Therefore, your car should have been delivered FIVE MONTHS AGO. Get off OzBargain - time to ring Ford.

  • [Deactivated] on 02/11/2021 - 10:36

    I think you need to make two decisions:

    1. Do you really want/need this particular couch OR would you be happy to take a refund a buy something else?; and
    2. Is getting the desired outcome from question #1 enough - or do you want to punish the retailer as well?

    Happy to weigh-in on this but I'm interested in knowing the answers to the above if you're willing to share.

  • godofpizza on 03/11/2021 - 11:30

    has the priced dropped or increased on the couch? maybe they don't want to honor the sale price and hoping you would cancel.

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