Missing Item Catch Decides against Me

aboogee on 26/10/2021 - 12:40

So seeking opinion / bringing this to your attention.

Bought some pens from Catch about 3 months ago now. I ordered a total of 11 via 5 orders. I received 3 of the orders and 2 were not received. Fortunately, those missing orders had one pen each so I'm missing 2 pens in total.

For the 9 pens that I received, the courier just gave me my parcel and walked away. She didn't even ask for a signature.

I raised this with Catch about two months ago, who then just redirected me to an overseas seller. The seller was able to get a copy of the signature upon delivery which is obviously not mine but decided to rely on this anyway. I tried to get Catch be help but they recently decided to close the case without any further action apart from telling me to make a police report and take it up with the courier.

Those two pens are worth 50-60 I can't remember how much. It's not the end of the world but I'm just so pissed that I'm left in the dark, and out of pocket. I think most of the ozb community will ask me to move on but this is not my fault, and something I find so difficult to stomach.

I'm raising this so that people are aware to be vigilant when buying from Catch going forward. I don't know about your experience but I have been buying from them since 2009 but will now stop doing so.

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Comments

  • apsilon on 26/10/2021 - 12:43
    +15

    Didn't receive, no valid proof of delivery, retailer not interested in pursuing = charge back.

    • Mechz on 26/10/2021 - 13:00
      +1

      About 3 months says probably out of time.

      • garetz on 26/10/2021 - 13:03
        +3

        No, you can chargeback up to 6 months on most cards.

      • apsilon on 26/10/2021 - 15:44

        I've done charge backs way past 3 months and I think even past 6 but it probably depends on the card issuer. I know the issue I had with Shipito trying to rip me off took months of trying to get answers and replies before I even started the charge back process and took almost a year before it was all complete.

  • malich on 26/10/2021 - 12:44

    Out of interest, did you call them and complain? Or just email?

    • aboogee on 27/10/2021 - 07:39

      Email. Does it make a diff if I called? I shall try it today

      • malich on 27/10/2021 - 09:18

        The crying baby gets the milk. It's hard to hear the years over email

  • yippy on 26/10/2021 - 12:47

    Did you buy it from Catch or from a 3rd party seller on their marketplace?

    • DashCam AKA Rolts on 26/10/2021 - 12:49

      I raised this with Catch about two months ago, who then just redirected me to an overseas seller.

      3rd party seller on their marketplace.

  • dizzle on 26/10/2021 - 13:04
    +1

    From my understanding a lot of delivery services are not requiring signatures at the moment (due to covid). The signature is likely the delivery persons signature to acknowledge they delivered it.

  • Jugganautx on 26/10/2021 - 13:33

    Nobody signs parcels since covid.

  • orangetrain on 26/10/2021 - 13:54

    If outside of 6 months for chargeback, can OP pursue a tribunal damages claim for pen plus court costs against Catch?

    • deme on 26/10/2021 - 15:41

      Tribunal isn't a court and you cannot recover the tribunal costs.

  • dust on 26/10/2021 - 16:07

    Even before the pandemic a lot of delivery drivers would ring, ditch the package and then leave.

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