Techfast Experiences with Customer Support? » All Comments

  • ln28909 on 14/10/2021 - 17:31

    you could message luke directly on here

    • PeeDee on 14/10/2021 - 17:38

      I have already.

  • brendanm on 14/10/2021 - 17:37

    1300 898 956

    • PeeDee on 14/10/2021 - 17:38

      Yeah there number cut off since I don't know when. It's shown on their site.

      • brendanm on 14/10/2021 - 17:38

        That's pretty rubbish then.

        • PeeDee on 14/10/2021 - 17:39

          I know. I don't know what to do now lol

          They've gone rogue..(edit…I'm prob a bit rough)

  • djkelly69 on 14/10/2021 - 18:13
    +3

    So 3 emails in one day?? At least give them a bit of time to respond.

    Do you really expect essentially the cheapest computer builder in the country to also have the best customer service?

    • PeeDee on 14/10/2021 - 18:22
      +1

      Yeah. They used to be very responsive. Okay, I'll do some mindfulness.

  • itsmattaitken on 14/10/2021 - 18:16

    Have been exceptionally happy with my TechFast build, and I would give them at least 1-2 days to respond.

  • HeyMickey on 14/10/2021 - 18:32

    Not sure if you'll be comfortable doing this but this should be related to your gpu, power supply to your gpu or your motherboard.
    I would try resitting your gpu, then reset your cmos. If still not working try swapping psu cable or even try a different psu/gpu from friends or family if you can.

    • PeeDee on 14/10/2021 - 22:40

      Hmmm…yes but I don't think that is a good idea unless if you built your own PC. I bought it from Techfast, so moving any parts may void the warranty. I thought it may be best to hear their response.

  • jimbobaus on 15/10/2021 - 05:42

    Just recently posted about TF CS on another post
    https://www.ozbargain.com.au/comment/11197257/redir

    They tend to reply within 1 day from my experience and went above and beyond to rectify my issues.
    Just be patient

  • iamherenow on 15/10/2021 - 09:17

    It seems like you are quite demanding of them (3 emails in a day in addition to contact with ozb rep). I'm sure they would offer warranty as required, but doubt they see themselves as an indefinite free help desk.

    • PeeDee on 15/10/2021 - 10:54
      +2

      Yeah I know, I replied to one of the comments that I'm gonna wait and go practice mindfulness

      • huggsymersh on 15/10/2021 - 14:23

        I like how you turn to mindfulness to deal with the frustrations. It's good to have in your toolkit.

  • STI-L0V3R on 22/10/2021 - 12:25
    Merged from Why is Techfast still allowed to post deals after all their mishaps.

    Why won't Luke respond to the comments about Gigabyte PSU exploding in the latest Techfast deal?

    Should OzBargain support a business that allowed compromised payments previously and knowingly sold problematic Gigabyte GPUs? And now evading simple questions????

    Discuss

    • MS Paint on 22/10/2021 - 12:53
      +3

      STI-L0V3R

      The car or the disease?

      • STI-L0V3R on 22/10/2021 - 14:28
        +1

        The car is a disease

  • [Deactivated] on 25/10/2021 - 17:14
    -10

    Sometimes can be a few days, sometimes a few weeks.

    I had to follow up re a 3 week build delay before shipping and they sent me an inferior graphics card and then tried to tell me they're the same.

    Here's my post about it.
    https://www.ozbargain.com.au/node/659164

    Heads up, clarify which card they are sending you, don't get screwed over like i did.

    • Revrnd on 25/10/2021 - 19:36
      +5

      Context here - If the ad for your new system stated a generic grade of GPU, and you got that exact generic grade of GPU…. well then, you're simply are making a huge fuss over the fact you got "exactly" what you paid for.. a generic RTX 2060.

      So you didn't get screwed over, you got exactly what you paid for, including the GPU (RTX 2060). Don't make it out to be something that it isn't.