Auspost taking 16 days and counting to process an express posted camera

FireSword on 22/09/2021 - 17:44
Last edited 08/10/2021 - 11:23

I bought an $800 dollar camera off ebay, it was shipped on the 6th express post VIC - VIC and the tracking still just says not processed. Auspost ignored my online enquiry so I called them and they dont have any answers apart from telling me to wait 15 business days.

Assuming that it never shows up, the seller seems to think they cant get compensation, but does Auspost fully cover it even without extra cover purchased? Its Ausposts fault if they lose it.

Mon 6 Sep, 4.25pm
Received by Australia Post

Thu 9 Sep, 12.00pm
Delayed – waiting to be processed for delivery

Update 8th October:
The camera is now in transit and has been DELAYED AGAIN, still not delivered after 33 days.

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Comments

  • Hybroid on 22/09/2021 - 17:46
    +9

    It's not your problem and Australia Post has no contract with you, only the sender.

    You should chase the seller and if it never arrives, lodge a Resolution Centre ticket to get a full refund. Let them sort out the compensation and chasing Aus Post, it's not your issue.

    https://resolutioncentre.ebay.com.au/

    • FireSword on 22/09/2021 - 17:47

      Yeah I didnt really realise that Auspost has no contract with me.

      • Hybroid on 22/09/2021 - 17:49
        +2

        Yep, don't stress about it, it's the sellers responsibility to get the item to you. Having said that, it is understandable that they're quite backed up at the moment so it is a frustrating waiting game. Hopefully will arrive soon.

        • FireSword on 22/09/2021 - 17:53
          +1

          If it wasnt express post then I would get the delivery time. But Auspost is just treating express post the same at the moment.

    • popsiee on 22/09/2021 - 18:38

      If a seller opens a case and it doesn't arrive by the date of decision for this . Ebay will refund the buyer even if it delayed postage .
      I know because I can only put in delivered tracking details to save myself .

  • pharkurnell on 22/09/2021 - 17:51
    +2

    E-bay will side with the buyer a billion times before believing 1 seller.

    Your safe as houses to get your money back… You can probably get the camera + the money

    • deme on 22/09/2021 - 21:16

      Safe as Sydney apartments?

  • bleach1st on 22/09/2021 - 17:52
    +1

    For reference I currently have 6 items floating around Australia in the post, 2 of those posted from Vic to Vic over a month ago, 1 hasn't moved from Sunshine in 3 weeks. AusPost is struggling right now beyond anything I've seen during COVID… so not all hope is lost IMO. Impossible to know what is truely happening currently though unfortunately :(

    • FireSword on 22/09/2021 - 17:56

      Yeah that sucks, surprised there isn't more forum posts popping up about this, I think the situation was mishandled, crippling the nations delivery service to put people in quarantine that have been exposed is a double edged sword.

      • Cheeper on 23/09/2021 - 08:26

        This whole scenario is unique to Australia and most of the world. Every aspect and repercussion cannot be foreseen or predicted without a crystal ball. Overall we have done well considering. A lot of hindsight experts out there at the moment.

  • Melb69 on 22/09/2021 - 17:57
    +2

    A letter from my dad from Mentone to Moorabbin took 2 weeks. Suppose they are still catching up from that week pause.

  • MS Paint on 22/09/2021 - 17:58
    +1

    Friends parcel took 4 weeks to get from Croydon to Seaford.

    Australia Post is knackered

    • Melb69 on 22/09/2021 - 20:03

      Fk

    • Cheeper on 23/09/2021 - 08:27

      It is not only Australia Post.

    • TEER3X on 23/09/2021 - 08:43

      Had a package delivered within two weeks from the US

  • mickyb80 on 22/09/2021 - 18:03
    +1

    I'm up 22 days on shipments from within the same state!

    Really bad!!!

    • FireSword on 22/09/2021 - 18:05

      Then they have some items sent 15 days after yours, that arrive on time. They really have no system in place to prioritise already delayed shipments. Pretty crazy.

      • mickyb80 on 22/09/2021 - 20:55

        Yep, it's terrible at the moment.

        I'm waiting on 5 different shipments from different sellers, sources all with Auspost… all over 14 days old now…

  • WreckTangle on 22/09/2021 - 18:06
    +1

    There honestly needs to be a governmental inquiry into AusPost’s poor performance.

    • Trance N Dance on 22/09/2021 - 18:12
      +6

      There really isn't.
      Between staff loss due to covid isolation requirements and record number of deliveries (outstripping normal Christmas rushes) there's nothing they can reasonably do. They're already rapidly hiring extra staff to try and cover the shortfall, but scaling to cover these issues isn't fast and is hard to do economically without over hiring and over spending.

      • WreckTangle on 22/09/2021 - 21:10
        +2

        We’re a year and a half into covid and they saw other country’s responses…this was entirely predictable

        • Trance N Dance on 23/09/2021 - 08:41
          +1

          That maybe true, but the answer would be over hiring and wasting millions of dollars to retain staff in the event of a shortfall. AusPost are in a situation of damn if they do and damned if they don't.

          Other countries also didn't have lockdown, labour movement restrictions and border closures like Australia has. Reduction down to 1 flight per day on each airline (so 3 in total) on the golden triangle also significantly limits capacity for express parcels, so priority space on trucks and dedicated AusPost flights will be given to express post so standard speeds in and out of SYD/MEL are going to go out the floor.

          Australia was doing very well (and still are apart from NSW and VIC) in regards to covid infections. No one knew how bad staff levels would be affected by isolation requirements, we could be very lucky not have any exposures that affect postal workers or we could be extremely unlucky and have multiple depots shut down because of exposures on site. Hell my local TNT depot was shut down for 2 weeks because they had an exposure at the depot and all staff there were placed into isolation. Unless they have an entire depot's worth of staff retained any parcels going through there would obviously be backlogged. And they can't just simply have staff (which will reduce capacity at other depots as well) come in from other depots as they'd need recertification in site specific OH&S and delivery drivers reallocated/retrained on delivery routes. And that takes time. Time for a backlog to begin to develop and then add in more parcel demand than Christmas that backlog will get big and fast.

          (Similar problems with DHL and other couriers as well, everyone is hurting and not just AusPost)

    • Cheeper on 23/09/2021 - 08:28

      It is not only happening to AustPost.

      • tonyjzx on 19/12/2021 - 20:33

        yeah but private companies probably dont get the same scrutiny as a govt. body in this case.

        I would consider this as another example of poor capacity planning… if you got a whole body of people earning $150k $250k and the new CEO on millions then what is the money paying for?

  • Trance N Dance on 22/09/2021 - 18:09
    +1

    Without extra cover, AusPost only covers up to $100 for express post. (Although if they've done something to lose the parcel, they will compensate higher if pushed to the PIO to get a satisfactory outcome)

    I should also mention that the claim normally needs to be made by the sender, as the contract is with the sender and not the recipient. (But again if the seller tries to wash their hands of responsibility, make a claim with AusPost first which will fail 99% of the time then raise it to the PIO. The dedicated agents working with PIO complaints have a lot more leeway, both in terms of who and how much they'll cover.)

  • Axelstrife on 22/09/2021 - 18:10
    +2

    Australia Post is fcking hopeless right now.
    item 1 - Express post to same state over a month and still hasn't turned up so i had to go through the insurance claim with Aus Post
    item 2 - Standard Post to same state Arrived 20 days late
    item 3 - Standard post to same state Currently 7 days late

    Friends package was a month late

    Australia Post is so much more swamped then they are advertising.

  • randomusername2017 on 22/09/2021 - 18:11
    +2

    Losing track of time..need to upgrade their watches

  • kusama on 22/09/2021 - 18:34
    +1

    I wouldn't want to be an ebay seller right now

  • popsiee on 22/09/2021 - 18:40
    +3

    As I said before they sacked Watch Lady ( surely Watch Lady would have done better than the Donk ) and they put in a Donkey to run it .

  • Ocker on 22/09/2021 - 18:45
    +1

    Seems we are just plain lucky - we sell on eBay ship via AusPost around 30 packages and some 80 regular mail items a week and it is very rare we experience unreasonable delays. In fact have not had a complaint for a couple of months.
    Unless OP's seller took out extra insce cover AusPost will only cover $100 of an item - still that is the sellers problem.
    If the delivery is past the date initially indicated by eBay then I would open an INR case, simply to get the matter on record.

  • MilkDrinker on 22/09/2021 - 18:48

    Similar situation. bought a wool rug on the 8th and another item on the 17th, the sep 17th item arrived today, from qld to vic, the sep 8th item is still in backlog despite being about 20km away.

  • [Deactivated] on 22/09/2021 - 18:54

    Welcome to one of the many consequences of an incompetent government response to Covid. Tardiness on things that work (vax) and disproportionate reliance on things that do more harm than good (house arrest for large parts of capital cities).

  • Lexan on 22/09/2021 - 19:00

    You will always hear people say Drive Safely and Slowly, you will get there.
    But with speeding (Express) you will never get there

  • popsiee on 22/09/2021 - 19:00
    +1

    Its not just delays .
    My lost items is about 3 fold higher . Definitely internal theft in my opinion .
    Probably not to the point that insurance is worth it as if a case closes with a delay you will lose your insurance if delivered after the case . .

  • vinnychase on 22/09/2021 - 20:23

    All of you that have had delays, Was it Victoria or NSW because I suspect that VIC maybe far worse off then NSW at the moment

  • MrThing on 22/09/2021 - 21:16

    yer, but Australia post must be doing heaps well servicing the community after they paid all those massive executive bonus's..
    .
    .
    right??

  • Pelicannn on 23/09/2021 - 07:29
    +2

    Same here… Had something shipped from Brisbane on Saturday from my partner to me in Victoria. Online tracking says it hasn't even left the post office.

    They're absolutely shit at their job and they were shit at their job prior to this pandemic, COVID-19 if anything gave them an excuse to justify their below average service.

  • Pluto88 on 23/09/2021 - 08:12
    +2

    lol mines been sitting a few ks away at the parcel center for a week, could of picked it up myself

  • popsiee on 23/09/2021 - 10:37
    +1

    And to add to it now 2K StarTrack workers have protested today ;.

  • spersephone on 23/09/2021 - 16:38
    +1

    I just got a package today that I ordered a month ago. It did not move, did not get scanned into the system at all, and then we put in an enquiry two weeks ago. It suddenly moved today and arrived. Meantime, the business has sent me a replacement - so now I feel really bad.

    • FireSword on 23/09/2021 - 18:47

      I'm waiting for that to happen for me. I'll try to wait another week, after that I think I have to move on.

  • ash79 on 26/09/2021 - 22:57
    +1

    I sent similar experience from Australia post with a delayed parcel delivery. When I enquired I was told that they lodge complain only after 11 business days of no tracking update. They have at least 1 week of backlog which doesn't seems to be clearing

    • FireSword on 26/09/2021 - 23:50

      They aren't lodging anything, unless you mean compensation process, they know the parcels are going to take forever, they're stalling for time. My 'express' parcel has has had no update for 20 days.. Crazy

  • FireSword on 08/10/2021 - 11:24

    UPDATE:
    The camera is STILL not delivered, and it has been "DELAYED" again. But it has moved to another location in tracking, so I cant say its missing. Auspost is APPALLING

  • jl434 on 09/10/2021 - 10:11
    +1

    My express parcel also stuck in status:
    Delayed – waiting to be processed for delivery

    Lodged support ticket won't really help, how f the service

    • FireSword on 09/10/2021 - 10:17

      Auspost is taking you for a ride. Based on my experience, since Auspost has not even processed your parcel yet, when they finally do process it (for me this took 4.5 weeks), they then treat that processed date as if its when they received the parcel. So they are now acting like my parcel is only slightly delayed because it was processed only a week ago, and to them that is now the pickup date.

  • cloudy on 09/10/2021 - 18:23
    +1

    I got a parcelthat was dispatched after 3 weeks, which seems fast compared to you guys so I guess I should be happy. The seller was only 3 suburbs away but don’t offer pick up unfortunately.

  • shamibusiness on 12/10/2021 - 10:32
    +1

    I bought a pump from a supplier in Tarneit. It was shipped on 16 September. On Monday 4 October they sent me a second pump via Express Post and asked me to send the first one back if it ever arrived. Today on 12 October both pumps are still at Waiting to be Processed status.
    You'd think Australia Post would work on a first in first out system but they obviously don't or can't.

    • FireSword on 12/10/2021 - 10:39

      Exactly, first in first out should be their process. I'm going to call them again today, getting any help from them is like drawing blood from a stone, but I have no other options.

  • FireSword on 13/10/2021 - 12:16

    I called Auspost, ironically I had to wait 30 minutes on the phone while they stall saying the manager is busy. Then they said the manager will call me back, of course they haven't called back.

    (profanity) goblins

  • FireSword on 16/10/2021 - 13:01

    Finally arrived after finally getting a speak with a manager, if I hadnt done that would not have arrived I'm sure. 41 days for express post 40km away from me!

    • theredblur on 18/10/2021 - 19:35

      I'm assuming you were the receiver? Have a package posted on the 29th but status is still 'Delayed, waiting for processing' - I guess it might be worthwhile for me to follow up with Auspost as well.

      • FireSword on 18/10/2021 - 22:12

        Yes, pray that it doesn't end up taking as long as mine, I had to call Auspost 6 times, get through the automated tracking garbage and then have them tell me to wait. If you have the option to get a refund or something maybe go for that. Otherwise you have to call them, get to a person, demand to speak to a supervisor, get told they are busy, then have the supervisor / manager call you back in next 2 business days. But they probably only did anything for me because it was so unforgivably late.

  • Georgeisxlm on 19/10/2021 - 07:13

    Anyone experiencing the same with Toll? I missed the delivery once and since then it has been staying at Depot for 2 weeks. Contacted customer service multiple times but no updates.

  • Jenleas82 on 19/12/2021 - 17:08

    I’m sick and tired of Aus post. Been waiting 2months for my package. Been sitting in Perth for 3 weeks now with “delayed- waiting to be processed” I rang them so many times asking wtf is going on and they keep giving me the same bullshit excuses. I’ve had 3 packages turn up while I been waiting for mine coming from the same area. This time I went with DHL and I’m getting my shit within a week. There’s no excuse for it taking 2months when dhl are giving me stuff in a week.
    And and I can’t file for my insurance claim cause my stupid seller won’t claim until 1st January which will be 3months! Like wtf?!

    • FireSword on 19/12/2021 - 17:25

      Yeah, thats about it. Also when you call them, (if you can be bothered wasting your time doing this), you have to demand to speak to a manager. They are the only employees that have any power do to something. I had to book a time to speak to one. They actually moved it along. But its a hassle to do all that.

      • Jenleas82 on 19/12/2021 - 20:16

        I’ll try that tomorrow. Thanks for the advice!

    • AssociatedSunny14 @ Australia Post on 04/05/2022 - 09:47

      Hey did you receive your parcel? because I am stuck in the same situation “delayed- waiting to be processed” as I am the receiver and the sender is my brother. I am waiting since 24/3/2022 and Australia post has no clue where my parcel is nobody is even taking it seriously.

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