Thanks. Purchased.
AEVO Cordless Rechargeable Hair Clipper Waterproof Hair Trimmer $15.47 (Reg. $51.56) & Free Delivery @ ESR Gear » All Comments
For the whole family?
https://imgur.com/KakqEA1
Thanks Purchased also. OP, how long should we expect for shipping?
Thanks! The delivery usually takes 5-12 business days.
https://www.esrgear.com/support/shipping/Where does it come from? China? Does it come with tracking?
Yep.
@ESR Gear: Done Purchase. Need try 15 bucks as i already hv remington one
Hi rep,
Will the USI styluses be in stock soon?
Already back in stock : )
US $19.99 - US $10 with code 3I254BE7 = US $9.99
Is it waterproof? Thanks
You guys are cheat
Gave me a AusPost tracking id showing the item is in transitWhen I called AusPost, they confirmed that they didn’t receive the item from the ESR warehouse
Contacted ESR support and they said it’s coming from China and can take several days
On what f***ing delivery times you promised that it will be delivered within 5-12 working days?
Total scam
Won’t buy from you ever againChill out. Rep said within 5-12 working days. If you bought on the 28th August it's not even been 12 working days. Auspost tracking have lately informed customer tracking ID even when it hasn't left the origin country.
Gave me a AusPost tracking id showing the item is in transit
Could you please post a screenshot of the AUSPOST tracking?
It is a standard practice for the international shipping courier to create a manifest file with AUSPOST even when the item is yet to reach our shores.
Therefore, they aren't really cheating you of anything.Calm down mate, get some perspective.
a) You paid $15 incl delivery
b) There's something called a pandemic and lockdowns at the moment.
c) Check 'aftership' and you'll see the departure/transit etc.
d) It'll take a while for Auspost to receive the item.
Thanks, iv been looking for a new one worth the shot at $15!
Thanks,ordered
Ordered, Thanks.
What are the lengths of the guard combs?
3, 6, 9, 12, 15, 18
More detail here https://www.amazon.com/AEVO-Cordless-Rechargeable-Profession…
Thanks ordered. Have a corded remington one
got a remington wired too, and bought this
I too have a remington corded. As it were, I bought the series 5000 philips and just found being cord free is that much easier when self-cutting. Bought this as a spare.
No need for so many, but I've saved so much already from hair cuts while WFH.
Is this as powerful as a wired one? Or should I expect not?
Thanks OP, solid deal at $16.58. Don't forget CR.
Discount code and free delivery can't be applied before payment page. Go into payment page and it will indicate free delivery and let's you apply the code.
Where u got 16.58? Should be 15.47
It was in part of the OP and I quote, "For a limited time until 8/31, it’s on sale for $51.56 - $36.09 with coupon code ESRAEVO8 = $16.58 with free shipping."
I did pay $15.47. I wasn't checking at the time of writing.
Thx for clarification
@HolyCr4p: I am happy to have paid $1.11 less too. After CR it would be around $14.27.
@DarkOz: Coupon code not listed so may not get CR
I did :'(
This code isn't listed on CashRewards, so the cashback will likely be declined.
Thanks, no regret in that case. .
Gets 4.6/5 on Uk amazon. I can't see if it has a lithium battery.
How many of these reviews are 'sponsored'?
Perfect for the lockdown hair
Great price!
Purchased, thank you
I bought the cordless Remington with the curved blade a while ago which is fine for my hair but struggles (hurts) on my beard.
Would this be better or do I need corded for a coarse beard?Ordered
Thanks OP. Lockdown Grizzly Adams no more!
Ticked no marketing emails, and already they have started sending marketing emails to my burner email which is not cool.
Make sure you use a burner (if you aren't already).
You use burner email addresses to buy things? What if you need to keep the invoice and emails they send?
Probably means doing this: [email protected]. Replace "burner" with anything you want. Will still be sent to [email protected] and you can filter to spam or a folder of your choice.
Got one. Thanks
Thanks. Purchased.
Thanks OP, I ordered one! Went to Aldi for their one and they were already out/hadn’t received their order yet.
Bought, thanks.Good timing, needed a replacement for my corded remington.
Hi rep,
Will the USI styluses be in stock soon?
Thanks OP
Is this zero gapped?
Is this a good brand? Or Philip is better ?
This is china random brand. But u pay china random price. So call it equal.
May as well get this cheapie, its gonna be a massacre cut regardless.
Review on Amazon says plastic blade. Would it be an issue?
I saw that too. It probably meant plastic guard. I couldn't see a plastic blade working!
Watch the video!
Thanks OP
will this one as good as a Wahl or Philips?
Which models?
Made in USA one.
I highly doubt it. I bought the USA wahl for the exact reason that I didn't want to buy half a dozen items if rubbish. Not saying this one is, but there's a better than even chance
U get what u paid for. So they are not quite equal compared?
Bought one. Lockdown locks no more
Great deal, thanks OP.
Ordered.
ordered
I forgot the 10% cash back rip
Likely wouldn't get anyway - code not listed.
ordered with cashback, thanks
Thanks OP. Purchased.
Reviews on Amazon complain about the plastic teeth which doesn't cut too well and overheat, but well its only $15, even just for 1 use already break even than going for a salon cut.
Or you could put the $15 towards something decent that will last years and work well. Really dislike the consumer trend of buying landfill cause it's cheap.
The plastic teeth are combs, that don't do any cutting
Thank you so much OP … perfect timing ! .. Purchased
How does it compare with this? https://www.amazon.com.au/dp/B0864YV9P1. It goes for $39 when on sale.
I'm wondering the same thing. I got a Philips for $39 from The Good Guys on Ebay and still waiting to receive it, but if this one is better (and cheaper) perhaps should cancel the other and better get this one. Anyone knows?
Its eta from gg is unknown to gg. If you see on jbhifi it shows eta beyond 27sept. And thats the status Australia wide for this particular model.
I have this and it works great!
display picture checks out.
It says international payment?
I thought payment would be made within Australia.That depends on the payment processor
Grabbed one cheers.
Ordered. Thanks
Only if I didn't have 3 trimmers already!
Thanx, got one.. hope its good
Thanks, ordered.
Purchased. Hopefully it cuts facial hair well.
Just a heads up. I was warned by Kaspersky that it "prevented downloading a dangerous object" when clicking on checkout. It linked to this type of attack:
https://threats.kaspersky.com/en/threat/HEUR:Trojan-PSW.Scri…
Could be a false positive, but I think I will stay away just in case.
Same
same for me too .. Trojan alert
I won't be surprised. My mobile got a spam sms already. Advertising part-time work 300-500 a day and to contact someone on WhatsApp if interested.
I got that yesterday so I think it’s come from some other breach
Me too, been getting all sorts of shit.
Didnt get anything, do you run an adblocker (i.e uBlock Origin)
Yes. uBlock Origin and also AdGuard Home on a Raspberry Pi. I disabled both adblockers just to see if there was some sort of incompatibility between the tools causing the warning to trigger, but Kaspersky still flagged the site while trying to continue to checkout. As arctan mentioned, Kaspersky doesn't even give the option to ignore the warning and continue to checkout, but I don't think I would anyway.
Kaspersky wouldnt let me check out (Trojan alert)
I'd rather get the Aldi one for $20. Peace of mind for returns and has warranty. Solid machine. Several attachments. Has a bag. Been using for three years. Flawless.
3 year warranty?
No 12 months.
https://www.aldi.com.au/en/special-buys/special-buys-wed-25-…
Highly recommend this one. Have used similar to the OPs and they are light and not as durabe nor effective with thicker hair. The Aldi one has more accessories, charger block included, has a bag, a mirror, clips and even the cape thingie. Nice touches. The Aldi one is the bomb and beats this deal hands down. And they are on sale now! Grab em before they sell out.
Not waterproof is a deal breaker for some
@dxlr8: Neither are waterproof from what I can tell and I haven't dunked mine in water to test either. Plenty of splashes though, cutting wet hair, cleaning of blades under running water followed by oiling and no issues this far.
@spy: The photo shows water around it, implying waterproof.
Also title
AEVO Cordless Rechargeable Hair Clipper Waterproof Hair Trimmer
@Lucille Bluth: Missed that. Water has not been issue for mine. It probably is waterproof but just not claimed. Regardless 22 pieces are a winner for me. Peace of mind. Proven quality.
@spy: Says it's waterproof in the title and has water around it in the imagery, super dodgy if it's not waterproof imo
Ah. I read someone else saying it had 3 years in past deals. Maybe it's changed?
10% more battery capacity with this deal
Vote for OP. Ordered one. Cheers!
Ordered, thanks!
Thanks op, i ordered 1
Thanks got one
it comes with usb cable…so you can play game and do your hairs at the same time :)
thanks op, worth a crack at this price.
https://www.aldi.com.au/en/special-buys/special-buys-wed-25-…
Cordless operation with USB charging
Adjustable blade length
3-4 hours operation time
Includes 22 piece full barber kit with storage bag and cape
High quality blades provide the ultimate professional results and cut through the thickest hair with ease
Stainless steel blades
Rechargeable 2000mAh lithium battery
Premium matte black finish
Includes: 1 x cordless hair trimmer, cutting guide, 8 x combs (3, 6, 10, 13, 16, 19, 22 and 25mm), right ear guide comb, left ear guide comb, blade guard, styling comb, scissors, hair clips, cleaning brush, neck brush, oil, storage bag, barber’s cape, power adaptor and mirrorNot waterproof like this deal
AEVO Cordless Rechargeable Hair Clipper Waterproof Hair Trimmer
I think @cute as ducks meant the Aldi one wasn't waterproof
yeah but wasn't it on special buy on 25th August?
Still in stock at my local this am
sold out in my area too..
@sidneysaad: What state are you in? According to the Aldi site it was delayed in NSW and ACT from what I can see. Showing as “Cordless Hair Clippers: new on sale date to be confirmed” :-(
@stephenharrington: I was at Aldi Wentworthville today and they had a sticker mentioning delays in getting stocks for the hair clippers. The QR code redirected to the Aldi website (https://www.aldi.com.au/en/special-buys/special-buystm-produ…) with the same reason. They only had the Visage hair grooming kit on sale.
yep all sold out around me, i guess i didn't notice it that much on the special buys however popular item considering its all sold out around me
Thank you, spy.
Totally agree with you. ALDI one is the better deal here.
I hope my local store still has some stock left.
Thanks. Purchased.
The price of this pays for itself after just one haircut.
thanks boss!
Thanks. Worth a shot. And definitely useful during lockdown here in Vic.
I'm pretty sure the Vic lockdown will last longer than this trimmer ;)
Harsh. But I bought one anyway.
I should have brought 4 then lol
This hair clipper is powerful enough to give you a professional-level cut at home.
I don't think the power of the clippers changes how professional the finished cut is
LoL
Bought One! Thanks OP
Bought! Thanks.
Hope it’s good!
Coming all the way from Hk or China tho!Thanks!
I am feeling skeptical that there still seems to be stock. Something tells me these may never arrive
I was a bit sceptical about how it wouldn’t accept PayPal no matter how many web browsers I tried. We’ll wait and see now.
I paid by PayPal and Firefox Web browser on a Windows 10 laptop. No issues whatsoever.
Yea dodgy website. I managed to make paypal work by first manually entering name/address.
I was thinking the same. I think there will be enough stock, but they will be a $2 shop jobbie.
Already had two and not long ago and bought one, but couldn’t resist the price and convinced myself as to have a backup of a backup.
Purchased. Title says waterproof but where does it say it on the product info page couldn’t find it?
where does it say it on the product info page
It doesn't… although the first image indicates that it's waterproof.
Would this be able to cut through thick hair without pulling or nicks?
So many votes butt not one person on here has actually used this model. Could be total rubbish.
Is this bears or head or both?
*beard
thanks Op got one - never hurts to have a spare shaver
*trimmer
I just donated $15.47 for a chance of legitimate clippers.
It’s cutting tool is a plastic base comb. Good luck with its sharpness after few cycles. Will definitely pull hair.
This one from Kmart is a far better option, steel blades and base comb as well, cordless with good reviews. Steel comb base and cutting blade ‘self sharpen’.
https://www.kmart.com.au/product/personal-trimmer-set/244880…Looks so like Remington. Great price. Great reviews.
Price definitely is great.
Reviews are easy to purchase, just google it, plenty of companies work in this field to provide reviews, likes, subscribers, views etc at ‘cost per item’.
Description states "This professional cordless hair clipper set’s rust-resistant titanium and ceramic blades stay sharp to cut through even the thickest hair."
Is it the white blades in this image that you reckon are plastic? I think that might be the ceramic part.
Yes that is plastic.
The product is on Amazon at https://www.amazon.com/dp/B08GX52D1G/ref=cm_sw_r_cp_api_glt_…
Many have commented on plastic blades.
Eg: One review from Giovanni T. has posted close up image and says(in italian) = The cutting blade is made of plastic but being very hard it can also cut the beard well.But company seems to have hit break even already, seems like 300+ purchases from ozb itself. At $6-$7 approximately profit on each item, thats $2100 in profit in a single day.
Yeah I saw those Amazon reviews already. There's a couple of people on page 1 of this deal who believe it's plastic though, so not sure who to believe haha. Seems it'd be false advertising if it really is plastic.
Also, the total purchases could well be in the thousands by now - it's currently at almost 10k click-throughs lol.
@MiscOzB: They are ceramic
If you google ceramic clipper blades, they look like that
@42: Yep you’re right https://www.groomerdevelopment.com/steel-vs-ceramic-blades/
The ALDI one is the better deal with lithium ion battery, and stainless steel blades.
The Kmart one looks like cheap plastic.
Kaspersky prompting me this at checkout.
Detected at: 8/28/2021 7:46:08 PM
Web address: https://www.esrgear.com/checkout/
Reason: object is infected HEUR:Trojan-PSW.Script.Genericdid you buy it anyway?
Nah, didn't bother.
i guess alot of people here including me will be affected by the trojan … eeep
Just managed to add 998 to my cart - no issues. Hmmm
Thanks Op. Ordered.
Why is everyone buying this no name brand?
Because it's $15
What's not to like for $15? It will pay itself off after one haircut with this
Would this be OK for our poodle? Summer is coming.
I ended up paid few bucks more (under $20) and bought Xiaomi Enchen Boost instead from ebay, at least it is a well known brand and can find lots of good reviews on youtube. Too risky with a dodgy website having my CC details … plus bonus with trojan too!
website wont accept 4 digit CVC - using paypal allows access to personal info? any clues as to how how to pay with amex?
Can you get replacement blades for it?
Or is it disposable?Unfortunately I bit the bullet too quickly and didn't realise there was a trojan on the website…..anyone know what I can do to protect myself? I gave the website my credit card details and I already ran a scan of my computer and AVG detected nothing….bit scared
Hi, thanks for sharing your experience. We use Stripe, one of the biggest credit card processing companies, to collect credit card payments. We will never collect customers’s card information.
It seems too much of a coincidence, this morning I receive 4 scam emails from:
Dyson Vacuum <[email protected]>
B|CO|NEra <[email protected]>
Savage__Grow__Plus <[email protected]>
Just had a quick check of that seller's domain: https://who.is/whois/esrgear.com
Chinese web site. Dodgy Registrant information! I'm glad I've paid for it with PayPal and not CC.
Hi, we use Stripe, one of the biggest credit card processing company, to collect credit card payments. We will never collect customers’s card information.
You haven't addressed the concern about dodgy contact details in your DNS record. Why hide your identity?
haha and realised they just copying 'we use Stripe, one of the biggest credit card processing company, to collect credit card payments. We will never collect customers’s card information.' by answering everyone's concern.
Are you a pre-programmed robot?
I'm glad I've paid for it with PayPal and not CC.
They clearly stated they have used PayPal.
Just in time for my sons Birthday. Thanks OP!
Thanks OP. Bought 2 as I have pretty thick arse hair. Cheers
Hi Rep, How long is the warranty period for this hair trimmer? And can you use the clipper without the comb for a very close cut?
I ordered 2 without even checking the specs.
I need something to trim my goatee.
I hope this would do the job
No I miseed out!! No more stock. Any chance we can get more stock?
out of stock, i should have bought earlier.
Same, was thinking it is from China warehouse, so I thought they have enough stock to last till 31/8/21, a lot of stock but the power of ozbargain proved to be too great.
email received that item sent already….
Received email yesterday with tracking number. However, when entering my tracking number into AustPost tracking system, the tracking number is not recognised. Due to COVID, guess it will take a little longer to process so many orders.
Auspost tracking isn't going to work for China post. Use https://www.aftership.com/couriers/sfcservice
Mine tracksThank you gimme.
Actually I was wrong - It's also appearing on Auspost site now. Took a few days. Although Aftership will show you the details of the first part until it leaves China
Got an email:
"Thank you for your purchase.
I sincerely apologize for any disappointment caused. Due to an unforeseen large influx of orders, the AEVO Cordless Rechargeable Hair Clipper you ordered has sold out. I have canceled your order and issued you a full refund. Please note, it will take 3-5 business days for the refund to be prossesed and reach your account."
Hi dinob7,
I’m really sorry for your experience.
Due to the sudden spike in demand, our system was failed to update the accurate stock. We accidentally oversold about 70 units.
On a first-come, first-served basis, we are deeply sorry to cancel your order. Hope you understand.
I received similar email today, cancelling the order. I don't really know this seller prior to this but certainly if they have no intention of honouring the deal, what confident do we have to other transaction in future. The did offer a 30% on other product but I am not entirely sure…
I guess if they made it conditional, like first 100 units only, blah blah blah……..it's just a waste of time with this one anyway.
Hi ss1801,
I’m really sorry for your experience.
Due to the sudden spike in demand, our system was failed to update the accurate stock. We accidentally oversold about 70 units.
On a first-come, first-served basis, we are deeply sorry to cancel your order. Hope you understand.
I got a "item on its way" email on the day saying tracking information will be sent shortly but havent seen anything as yet. Could you check rep? Order 324571
Mine came up automatically after a few days on the AusPost app. Maybe check there. Then use the tracking number on https://www.aftership.com/couriers/sfcservice
The item is coming from China
Hi andyman1908,
Thanks for reaching out. Your order has been shipped out, it will take about 10-15 days to arrive due to COVID-19.
Please PM me for the tracking info as OzBargain doesn't allow overseas users to contact other users.
Thank you again for your patience.
I think I checked out as guest so maybe that's why I haven't seen anything..
Thanks Rep, all good not in any rush, more just checking I didn't miss a cancellation order email or something similar.
Sounds good. Have a great day!
Hi all, 4 days after purchasing this my credi card details were compromised, and I haven’t use my card in a while. I just finished the call with the bank the blocked the card will dispute the charges of the transactions that went through and will have to wait until my new card has been issued.
Wow! That is not good … it will be interesting to see how the Rep replies.
Never used a brand new card for anything else except this website. Last night there were 2 fraudulent transactions on the card. Everyone who entered card details beware, yours have probably been compromised too
wow……
yep. we don't even use Uber Eats!
EDIT: I'm basing assumption that these transactions are related because it's the only time it's been used and also off the comment above.. Can anyone else verify the same thing has happened to them?
I also bought this (then got an out of stock email but no refund yet) and last night my credit card was hacked, many transactions. Agree with quackster watch out anyone who used this deal!
Better stick with Paypal with these type of purchases!
I just got an email and apparently the status of the item is: Delivery Delayed—-HUNTINGDALE VIC. The tracking website is http://www.sendfromchina.com/
Probably gonna try and get my money back based on some of the comments here. Thankfully I paid via PayPal.
What's the issue that you want to get your money back? It's just delayed due to Auspost
What is this? Received in email today:
SFC Abnormal Delivery Notification
Dear customer:
您有以下订单派送异常,请催促收件人尽快联系当地派送商,以免过期自动退回或者销毁,谢谢。部分订单或已退回。查询网址: http://www.sfcservice.com/。
Please check abnormal delivery status for below order . Please ask Cnee to contact with local courier ASAP. Otherwise the parcel may returned or destoried when expired. Some orders may had been returned. The tracking website is http://www.sendfromchina.com/.”订单号/Order nub
客户参考号/customer order code
跟踪号/tracking nub
运输方式/shipping methed
发货日期/shipped date
派送异常原因/abnormal reason
联系方式(仅供参考)/contract tel@carrierAUEXP 2021-08-31 03:19:48
HUNTINGDALE VIC, Delayed - Posted Incorrectly
131318/13 7678如有疑问,欢迎在线联系客服或致电我司。/ Any question,please contact with us freely.
Best regards!
SFC Package tracking teamI received the same email.
If I enter the tracking number into auspost site it says:
"This item was posted in a regular post box and is now travelling through our regular (not express) post network.
Next day delivery is only guaranteed if an item is posted correctly, so the expected delivery date has changed."
Sounds like it's nothing to worry about. ETA is 10-14 September for me in SA.
Fraud/hack alert - friendly reminder if you paid by credit card that your card details are very likely stolen and accruing fraudulent transactions - at least 3 people here have had it happen to them
Sharing again in case anyone missed the messages above
Yeah I got that email today and immediately thought red flag Feel sorry for those that have used cc
Yep got an alert last night that my card had been blocked. Found 3 Uber eats orders that weren’t mine. Not happy!
My credit card and a mates who purchased were leaked and guessing it was from here as they both happened a few days after purchase. I’ve also not recieved a tracking number for shipping.
After a refund now but as test no communicationI don't ordinarily pay via PayPal (but did this time), normally just go with credit card if it autofills. Sounds like a good lesson to stick with PayPal whenever it's offered
Yeah, I always use PayPal if it's available. It's easier for me since I don't store my credit card numbers on my phone, and double chance of getting money back if something goes wrong (PayPal and credit card on PayPal account).
Did anyone else get charged international transaction fee? Shouldn't that be listed in the heading?
Also canceled my card based on the above comments on the possibility of compromised details
Still waiting for the rep to comment… I feel like people should get the product and a refund for the hassle of having to replace cards
Regarding being a dodgy site. Does this mean anything? Looks clean here
https://www.ssltrust.com.au/ssl-tools/website-security-check…
Assume this service checks the ssl certs and other front end features, but the backend it self could be compromised.. It could be the seller saves CC data including the sensitive fields and not have them encrypted or poor encryption practises or an XHR/XSS Vulnerability in the web site or can be any other vulnerability
It also looks at other reports too from a whole host of companies/sites. You would think something should come up red/orange out of the dozens if they were dodgy but who knows.
Hi All,
We are deeply sorry to learn of your experiences and concerns about our website’s security. Our security team has all hands on deck investigating this situation.
We will need time to figure out what has happened. We will keep you up to date on any information we find out as soon as possible.Thank you so much for your understanding.
Best regards,
The ESR TeamI've received the clipper today (payed via paypal), however the instructions clearly say to clean with a dry cloth and do not rinse or place in humid environments! I only got this because the ESR store rep listed it as being waterproof… very disappointed!
Same here, really thought it was waterproof, thank god I paid via PayPal atleast!!
Great. Thanks. I have screenshotted this deal post as evidence in case it is edited and webpage deleted. Will be lodging an item not as described claim … Once received
I also bought due to being advertised as waterproof in the title in this deal post and the photo also indicates it is with the water illustrations surrounding the product.
For others who want to make a claim, I have uploaded the screenshots
Great work cute as ducks - thank you. I'm sure this will help a lot of us who were duped!
Hi cute as ducks,
Thanks for sharing your experience. For a longer shaving life, we do not suggest our customers use the trimmer in the shower or store in any other wet place.
But the blade is detachable and made of titanium and ceramic, it’s fully washable and water-resistant.
Hope this information helps.Best,
The ESR teamBlade is fully washable and water-resistant but not the machine itself?
@spy: I just got mine today
And read all this
How can u advertise its waterproof but its not. Wth
This has been sitting in "its being prepared" in my Australia Post listing for the last 8 days and hasn't moved. Thankfully I paid with paypal. Its taking a hell of a long time. If the item is not as described, I'll think twice about buying from this mob again. OB should think twice about listing their stuff too.
Covid Delays + It will say 'preparing' as soon as they receive the manifest. Completely expected. Check 'Aftership' for actual movements. As for 'not as described'… go for it if you think it's worth the time/effort for $15. Remember Paypal can make you ship it back for a refund. Even with paypal free returns I personally can't be bothered.
My credit card details were also used for a fraudulent transaction after purchasing from ESR.
ING detected an anomaly and blocked my card. They attempted a transaction with "Suco Inc 330-7221145 US" for $0.00. I guess that's a standard practice to see if someone has fraud protection or not.
Gotta say I'm pretty pissed at having to order a new card and re-do all my subscriptions etc.
I had the exact same thing with mine before 3 uber eats orders were made totalling over $150…. Called ING to cancel the card. Now out of pocket until they can refund me and have to wait for the new card.
All of this and I still havent received the product! Still saying "Its being prepared" Pretty piss poor by ESR.
Dear OzBargainers,
Recently some OzBargainers who purchased the AEVO Hair Clipper reported stolen credit card information. Upon hearing this, our security team was assigned investigate the incident.
On August 28th, we posted a deal on OzBargain for the hair clippers and found that some users in the comments reported that Kaspersky had detected malware on our site. We isolated the infection and the malware was fully removed first thing in the morning of August 29th.
Our website and servers do not collect, transmit, or process cardholder data of any kind. All payments to esrgear.com are processed using a payment processing service on their own servers. We have reported the issue to Stripe, our payment processing service, and they are assisting in the investigation. At the same time, we have hired an incident response team to conduct a thorough investigation of our network and security practices. We are still unsure of how the malware was able to get between this data and the payment processing platform Stripe, but through our ongoing investigation we will find out.
If you are concerned about the potential leak of your payment information, we recommend contacting your bank and reviewing your recent transactions.
We are very sorry for this incident and highly appreciate the user feedback, which led to the quick detection and removal of the security threat. We will continue to improve our website security and will report further findings of our investigation as soon as they become available.
Sincerely,
The ESR TeamNo update since the the 1st with afterpay or Oz post tracking. With hacked cards and a no movement product I think we have been OZscammed.
Hi barblade, thanks for your feedback. Could you provide your order number so that we could help with it?
I think we have been Ozscammed. Paid then no order confirmation or delivery email..
I cannot track anything except for a bank payment record nor do I know how to contact post sales. um…Username ✔ out
Hi notthebestoption, thanks for sharing your experience. Please PM me with your order number so that we could assist you. Thanks.
My shipping has been updated.
SYDNEY - item processed at facility.Have faith people
Even I bought something from Melbourne via ebay, it has been the same status 'SYDNEY - item processed at facility' for over a week now, auspost must be so smashed and couldn't catch up. You guys should more worry about your credit card than a $15 item arrival date.
What if it arrives after the hair salons are back open.
Mine arrived today. I'm glad I paid with paypal based on stories above! For $15 it's definitely worth it! Quality is pretty good, can't fault it in anyway yet.
Hi cheapass88, thank you for sharing your experience. We are glad you love it!
Just curious why people care so much about the whole thing being waterproof? I never submerge any of my clippers in water. Just clean off the blades and other areas with an old toothbrush and occasionally (rarely) only wash the blades. Do people use this while they're in the shower? I wouldn't trust an expensive brand let alone a $15 to be waterproof in the long run.
Hi Rep
Still not received any info on my order 322777. An update would be appreciated.
Hi soyea, thank you for reaching out. Here's your order update:
09/08/2021 13:33:04 Local courier warehouse, received and ready for processing
It will be delivered in a few days. Feel free to PM me if you still have any questions. Thanks.
Thanks
Hi Rep
Still have not received the item or any communication.
Can anyone nice enough to post a photo of the blade head? Mine came off in pieces when I tried to remove it as per instruction manual. Can't seem to put it back together :(
Are we supposed to keep the white part on there or take it off?
Mine also came apart when I took the blade off so thanks to this picture I was able to fix it 😅I think that white part is what adjusts the cutting length (the three options to choose on the trimmer itself)
Mine arrived yesterday. Unfortunately it came without 15mm guard comb and two 18mm guard comb.
Anyways worth for money :-) .mine too. I was hoping someone got tw0 15mm and is willing to swap one 18mm for a 15mm…
Rep
Could you please give me an update on my items current location as I have no details on where it could be
Order number is 324773
Hi tarkine, thanks for reaching out. We regret to find the delivery has been delayed in Huntingdale since Sep.3rd. We will rush the local carrier to update as soon as possible. Sorry for any inconvenience caused.
You may track your package with your order number using this link: https://www.sfcservice.com/track
Let me know if you need any other help.
Got it, used it. I feel 2kilos lighter. Already paid for itself.
arrived faulty
Got it today around 7PM. Postman was doing late shift.
The product is not bad, probably cheaply made, but worth the money.got mine,
stored it away along with my headphones, monitors, vacuum robots and other useless stuff i bought through ozbargain dealsReceived mine yesterday and used PayPal; very solid and great product for $15! Thanks bunch ESR!
Mine arrived yesterday. Thanks OP
I paid with PayPal so didn't get credit card issues like others.
Shaver seems quite solid and good. Using it as a smaller quick cut when I need a quick trim. Much lighter than the wahl one I have
Once again, thanks OPOrder number 328258
Still says2021-09-08 05:26
Received and ready for processingBut customer service told me it was posted on the 29th of August, is this normal?
My credit card was breached, replaced and posted and recieved a week ago.An update would be great thanks
I'm still waiting for mine too.
Came here to see if anyone else in the same boat.
Received mine yesterday. Must say it is pretty good! Exceeded expectations. Always paid itself off with 3 haircuts for the family! Thanks OP
Does anyone who has used their new clipper know if you can use it without any of the guard combs for a closer cut?
As in the guard combs that come with the shaver (not in-built)? Yeah I trimmed my beard without any to stubble length and came out fine.
Thank you andyman.
Has to do my whole head when I went to far up with the sideburns! Worked well, although I had trimmed it on a higher setting prior.
Without first attaching one of the shaver's guard combs?
I used it with the black shaver combs first. Then went over just with the blade directly. This was to fix my wonky haircut
Hi OP, if you can check on my order also. A few of my friends also got theirs already including those that ordered after me. Order no is: 326322 on 28/08. No updates on AusPost tracker since 08/09.
Thanks so much
Hi bulletproof, thanks for reaching out.
We sincerely apologize for the delay. Unfortunately, there has been an overwhelming demand for the local carrier due to COVID-9. We will rush them to update the tracking information as soon as possible.
I understand your frustration and sincerely apologize again for any inconvenience this may have caused you. Your patience is highly appreciated.
If you still have any questions or need any help, feel free to contact our customer service team through [email protected], or submit a ticket here
https://support.esrgear.com/portal/en/newticket.Thank you for your understanding.
Just received mine today. Questions about the white plastic blade. So it's made from plastic? I thought the white part suppose to be metal too. All my other shavers are metal on both parts. Does anyone know if they are design like that or if it makes any different to cutting hair?
ceramic looks like plastic
Does anyone has two 15mm clip guard and is keen to swap for an 18mm guard?
This arrived yesterday. Gave myself my first back and sides today. Bloody impressed, actually. After 1 use I can say its cracking good value. Its definitely what I expected.
Please check my order #328724.
Tracking number I received only gives:
a service error has occurred message.Tracking from your website only gives me:
The order number and email do not match. Please double check that they were entered correctly.This does not look good at all.
Hi filmw, thanks for reaching out.
We sincerely apologize for the delay. Unfortunately, there has been an overwhelming demand for the local carrier due to COVID-9. We will rush them to update the tracking information as soon as possible.
You may track the order status here:
https://t.17track.net/en#nums=33EVH968312101000935003I understand your frustration and sincerely apologize again for any inconvenience this may have caused you. Your patience is highly appreciated.
If you still have any questions or need any help, feel free to contact our customer service team through [email protected], or submit a ticket here
https://support.esrgear.com/portal/en/newticket.Thank you for your understanding.
Hi rep, I'm pretty unhappy with my product
I opened it up on the weekend and my wife was cutting my hair.We changed the Clipper and the whole head fell apart and is unable to be put back together
I've looked at some YouTube videos on how to put it back together but the plastic that is supposed to keep the spring down is broken
Here is my Order #327998 (August 29, 2021)
Hi SillySorjai, thank you for notifying us about the problem with your order.
We are sorry that you received a faulty product. Please contact our customer service team through [email protected], or submit a ticket here, our team will help solve this issue ASAP.Thanks.
Hey Rep, I haven’t received the item yet. My Order number: 325194. Can you have a look?
Hi moony, thanks for reaching out. You can track your order status here:
https://t.17track.net/en#nums=333UF839197901000935006
Reps hands are tired Australia Post is to blame for the huge back log of items handled at the moment Reading some of the posts on whirlpool about delays of up to a month + don't instill any confidence that I;ll have my time within the next week when its already overdue
Hi OzBargainers,
For those who are experiencing a delivery delay, we understand your frustration and sincerely apologize for any inconvenience this may have caused.
Due to a large backlog of parcels in the Australia Post warehouse, online orders have been delayed and we can't guarantee the times that we have previously. We recommend you to wait for a few days more and contact us again if there’s still no update after 1 week.
Our customer support: [email protected]
Or you may submit a ticket here: https://support.esrgear.com/portal/en/newticketIf you don’t know how to track the order status, please use this link:
https://www.sfcservice.com/track
If you didn’t get any info with this link, feel free to reach out to the customer support team, we will surely help.Again, sorry for the inconvenience, and thanks for your patience and understanding.
Sincerely,
The ESR TeamI received mine two days ago did a haircut yesterday. really solid product. thanks, rep.
Thanks for sharing your experience, Hary. Glad you like it, enjoy ; )
Hi Mate,
Can you please help me track order 328148. No tracking or email about shipment.
Bought mine on 28th Aug, and it went fairly quickly to Huntington Vic.
Just sitting there for last 12 days. Maybe Au post employees too busy checking jewellery and watch catalogues?But what's with "Delayed - Posted Incorrectly"? According to the AusPost tracking, they have my correct address.
So what on earth does this mean?Just recieved mine half an hour ago. 3/4 charged so fully charged it and went to work. So far very impressed. Used on the shortest with no comb and powered through. Very happy so far.
Recieved mine too, seems to be good quality for the price
Bought the item and appears of good quality, but my card was scammed. A $US1100.00 purchase from an Apple Store was charged. Fortunately my card supplier spotted it and cancelled my card, necessitating a week long wait for a new one. Beware!
also had my card scammed after buying this and getting my order cancelled
Got my clippers… very reasonable quality for the price we paid. Used Paypal, shouldn't have any dramas I would hope.
Still waiting, and from what AusPost told me, might be another month.
I guess this is all down to "Posted Incorrectly" as advised by AP. If so, wish the vendor had posted the bloody clippers correctly.
Not likely to risk this again, even at a cheap priceMost if not all had Posted Incorrectly from AP. Their system went a bit loco at the time
Got mine delivered yesterday after sitting with Australia Post for 15 days! Put in complaint Wednesday and delivered 2 days later! Not ESRs fault! I will have to wait for my sons report on how good it is then get back to thread!
Same here. Just put in a missing item inquiring and shipping status updated an hour later !
"customer enquired about item" statuses always get added to a tracking number instantly after you raise it on the phone.
Can second that. Luckily have payed through PayPal. Given them 4 days and then the case will be escalated to a claim.
I haven't received any details since order confirmation. Are people getting any item shipped notification?
Rep - can you check the status of my order 328233
I’m waiting for another set to come up for the FIL. If anyone has an unopened box… it would be appreciated.
Still patiently waiting for mine. Submitted a ticket on their website. See what they say.
An update: Received 1/10/21 after messaging them on 22/9/21
Received a partial refund due to delay which was kind of them.
After 3 weeks being stuck in Melbourne and a complaint to Australia post mine is finally moving Thnx for nothing AP
Still havent got it yet. Waited 3 weeks before I contacted esrgear about it and they offered to refund 20% of the purchase price OR I can wait for item to arrive. This to me sounded scammish. Lol what if item doesnt arrive then 20% refund only ffs?
As anticipated for the price, the shaver that I received has broken after 3 uses. A few comments for those that may see this deal again in the future:
- The item description says that it is waterproof. I highly doubt it is and the rep above has commented that it is actually water resistant, but has not updated the listing. My device either had a screw missing on the handle or there is a breather hole. So either poor QA or the device was never designed to be waterproof.
- Mine failed when the extendable blade length adjustment would not retract, followed by the distinctive feeling of something breaking inside and now the shaver is very loud, particularly at the shortest length.I have submitted a ticket for warranty support and will update this comment with the outcome
You get what you pay for…
ESR refunded the full price as there were no replacements in stock.
The shaver will be going in the bin. Shame.
Credit card details hacked. Many unauthorised transactions
Watch out for transactions involving
Domino's pizza
Uber
Bws
Online US storesPlease check your credit card transactions!
*****DO NOT Buy***** SCAMMER ALERT******
DO NOT fall for this company's shitty scammy "statement". They still haven't made any security improvements on their website. These guys are Big time scammers. Last week I had a problem with this clipper I purchased(the switch came off loose), I then sent and email to their support team. The support responded saying they will issue a refund to me, and instead today(4th Nov 2021) my bank called me and said there were multiple attempts of unauthorised transactions in amounts ranging from $500 to $700 from Hong Kong. This proves that ESR support/reps are somehow affiliated with scammers, or they're the real scammers and pretending they know nothing about this(by issuing this fake scammy statement in the post). Shame on you lot! This company needs to be banned on OZB.
Hello fakejv, thanks for your comment gain. I just replied to your previous comment, please kindly check here and provide us with your order number. Thanks again.
Farr-cough you scammer!
I've already sent an email to your [email protected]
Start your "investigation" from there
Order number is- 324007
Are you going to scam me again and run those unauthorised transactions on my card again now? You scum!
Ye I would agree, I got a transaction alert from overseas in UK for $2000, Reporting this to the ACCC
don't waste your time. oseas seller, ACCC couldn't care less. They can't even manage the local workload anyway
Bumping the thread for everyone - just got a text message at 4 am asking me to authorize a few sus transactions. Seems like the credit card I used for this transaction was compromised and scammers attempted to purchase a lot of high value items in the USA.
So it looks like the credit card deals are still being used by scammers. Please cancel your cards if you have used them for this purchase!
got done for $250 in apple transactions
I paid via PayPal but did get cc scammed a few weeks back. I assume it was linked to this deal then
Thanks. Purchased.